owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]

[michael49]

Cleared everything and still have the same issues. I think they have major issues with any apple products. Hopefully they’ll fix it. Never had problems before.

Works fine for me on my MacBook Pro, using Safari, including the pop-up video from Brian Miller. Also includes some additional information on Abound.

 

[gln60]

Works fine for me using safari on my Ipad

 

[jwalk03]

I noticed under destinations where it use to say MVC Resorts it says Club Resorts now. Clearly preparing to add the Vistana resorts there- but they are not there yet.

 

[bazzap]

Cleared everything and still have the same issues. I think they have major issues with any apple products. Hopefully they’ll fix it. Never had problems before.

I am using my iPad with Safari now and the website is allowing me to navigate and complete transactions OK, so unless they have only just resolved the problems they are not having issues with all Apple products,

 

[rickxylon]

I am using my iPad with Safari now and the website is allowing me to navigate and complete transactions OK, so unless they have only just resolved the problems they are not having issues with all Apple products,

Using my iPhone 13 pro max and still have same issues. Will try the iPad and MacBook Pro later.

 

[GaryDouglas]

There used to be a place for a specific resort, in my case MOC, where I used to be able to see past quarterly or annual reports by the general manager. Perhaps that's a thing of the past, but I looked everywhere...

 

[JIMinNC]

There used to be a place for a specific resort, in my case MOC, where I used to be able to see past quarterly or annual reports by the general manager. Perhaps that's a thing of the past, but I looked everywhere...

Its under Maintenance fees and Statements section. There is a link to statements and notices or something like that. I was able to see mine a couple days ago when looking to see if we had a letter from the MOC GM about the rumored upcoming villa renovations in the old buildings.

 

[GaryDouglas]

I had found the financial statements, but there were no GM letters from past years. Systems down right now so I couldn't do a screen print...

 

[JIMinNC]

I had found the financial statements, but there were no GM letters from past years. Systems down right now so I couldn't do a screen print...

That's all I found too. Just the financials.

But when I was looking for something else just a while ago, I saw a section called Owner Association that had board minutes and stuff like that. There were a lot of documents for all three of our resort weeks. Since I was looking for something else at the time, I didn't look that closely, and by the time I went back to dive deeper into those docs, the system had been taken down

 

[inishbofin]

Keeps on crashing while trying tp log in, about having better luck?

 

[BocaBoy]

It has been this way for at least a couple weeks, which is how long I have been trying to arrange a major 2023 trip for next August. And when the website works, the information is often wrong. For certain resorts, it told me there was availability but I did not have enough points to book. I had way more than was required, so I called in and was able to book what I wanted with no trouble. Now I want to tweak the reservation and I cannot get in again.

 

[rickxylon]

Just got this on the website


Our Apologies
Please Pardon Our Dust As We Enhance Your Online Experience Please note that beginning Tuesday, August 23 at 4:30 p.m. Eastern Time, the website will be undergoing maintenance. Please try again shortly.

 

[gln60]

I’m having no problem on Ipad using safari..able to book if I wanted..matter of fact it’s faster than it has been.

 

[pedro47]

LOL, blame it on the shortages of IT workers.

 

[pedro47]

Blame it on the shortages of full time IT EMPLOYEES . LOL

 

[VacationForever]

LOL, blame it on the shortages of IT workers.

If it is really so, then for the right price, I will come out of retirement and go fix their system.

 

[JIMinNC]

I had found the financial statements, but there were no GM letters from past years. Systems down right now so I couldn't do a screen print...

Finally got back in - the link to the Maui Ocean Club Board/VOA/AOAO docs is under Resources>Owners Association from you ownership home page. The pull-down links across the top to the right of the MVC logo. Now the bad news - the links to all of the MOC docs appear to be broken and lead only to a WordPress "Nothing Found" page. The problem seems unique to MOC, as I can access all of the documents for our ownership at Waiohai and Barony.

I also went back to the "Statements and Budgets" link in the Maintenance Fee section, and the 2021 budget info includes the 2020 President's Letter but the 2022 info just has the financials and the notes, no President's or GM letter. Maybe they didn't write one in late 2021.

 

[JIMinNC]

Just got this on the website


Our Apologies
Please Pardon Our Dust As We Enhance Your Online Experience Please note that beginning Tuesday, August 23 at 4:30 p.m. Eastern Time, the website will be undergoing maintenance. Please try again shortly.

Working for me now. Actually seems faster - at least for now...

 

[rickandcindy23]

They must have the people in the title department working on the IT stuff because I have had a Marriott's Willow Ridge week in process for 10 weeks. No exaggerations. The closing company sent the deed 10 weeks ago and nothing. I was hoping to use the week next month. That isn't going to happen.

 

[Bodie]

Anyone else find this funny?

(Skift 7/19/2022). The company is also investing in digital tools to boost its marketing efficiency.

“A lot of the technology we’ll be investing in over the next two to three years will continue to unlock how we interact with our owners and future owners,” Geller said. “Through data analytics, for example, we’ll better understand potential buyers and make them the right offers at the right time while also servicing our owners more seamlessly going forward.”

Other efforts could help reign in costs. Mergers have brought about a mishmash of technology platforms, which Marriott Vacations is now unifying to remove redundancy.

This year the company is spending close to $150 million on technology and integrations.

“Going forward, probably call it $40 to $50 million a year on new technology investments,” Geller said.

 

[GaryDouglas]

I also went back to the "Statements and Budgets" link in the Maintenance Fee section, and the 2021 budget info includes the 2020 President's Letter but the 2022 info just has the financials and the notes, no President's or GM letter. Maybe they didn't write one in late 2021.

I had to use my family trust ID to see this so I'll have to remember to look more closely using both IDs. Still don't know why I have to have two IDs. I hope that is something they will eventually fix.

Thanks for the bread crumbs!

 

[rickxylon]

Working for me now. Actually seems faster - at least for now...

Still getting “fatal error” message when searching with points and still a 15-20second delay on refreshing the weeks calendars.

 

[JIMinNC]

I had to use my family trust ID to see this so I'll have to remember to look more closely using both IDs. Still don't know why I have to have two IDs. I hope that is something they will eventually fix.

Thanks for the bread crumbs!

We have the same issue - two IDs. When we bought our original hybrid bundle from Marriott in 2014 my wife was listed as primary since she had the larger Bonvoy account/activity at the time. But when we bought our two resale Hawaii weeks, even though I instructed those to be placed in the same account, MVC set those up with me as primary and a different ID/PW. While both accounts have full access to the same reservations/points/weeks and the actual fees show up/can be paid in both, the PDFs for our Barony week and DP points show up in one account and the MOC and Waiohai PDFs show up in the other.

 

[JIMinNC]

Still getting “fatal error” message when searching with points and still a 15-20second delay on refreshing the weeks calendars.

I don't get the fatal error at all today. It still takes 5-10 seconds for some pages, availability, and calendars to load, but that's way more zippy than yesterday when it could take 30-60 seconds. I would still call some of the responses slow by today's standards, but very usable. I haven't tried any bookings as I have nothing I need right now.

I'm using Safari on a 2017 MacBook Pro running MacOS 12.5.1

 

[pedro47]

Anyone else find this funny?

(Skift 7/19/2022). The company is also investing in digital tools to boost its marketing efficiency.

“A lot of the technology we’ll be investing in over the next two to three years will continue to unlock how we interact with our owners and future owners,” Geller said. “Through data analytics, for example, we’ll better understand potential buyers and make them the right offers at the right time while also servicing our owners more seamlessly going forward.”

Other efforts could help reign in costs. Mergers have brought about a mishmash of technology platforms, which Marriott Vacations is now unifying to remove redundancy.

This year the company is spending close to $150 million on technology and integrations.

“Going forward, probably call it $40 to $50 million a year on new technology investments,” Geller said.

Bodie those are some very intersting sentences.