This is how I changed the name on my reservation. I had previously changed it on vistana and paid the 59 dollars. Vistana never updated the Marriott reservation and I had to do it on the bonvoy website also.
When you call owner services, ask them to give you the Marriott confirmation. Once you have that, you can look it up at marriott.com to update the guest names. With the migration, at least the Marriott reservation now allows modification via the website.
Technically they sent you the Vistana confirmation, from the Vistana system. Perhaps you should ask for the Bonvoy confirmation and see what they do.
They should, but look who you are talking about here...
They may not. Others have reported them being able to give them the Bonvoy confirmation number over the phone. Then you can take that and go into Marriott.com and resend the confirmation.
I suppose it doesn't really matter. But you can also type in Bonvoy.com if you want (though it redirects to Marriott.com). The email technically comes from "Marriott Vacation Club Intl Reservations". I think if you can get your hands on just the 8 digit confirmation number that you can use to lookup the reservation on Marriott.com, it may prove easier. It is possible that they aren't able to send the new confirmation emails out of the Vistana system.
The problem I'm running into now is that I have multiple reservations at the same resort for the same date. Vistana's villa finder shows the 6 digit Vistana reservation number but the original email confirmation I got shows the 8 digit Marriott confirmation. I've changed a reservation into the guest name but the new confirmation I had emailed to me still is the old Vistana reservation with the new guest name. While I can go and change a guest name on Marriott.com, I don't know which reservation now reflects the guest because I have multiple reservations for that date and I don't know which 6 digit rez = which 8 digit Marriott one. I guess I'll have to call and match them up and then keep my own records
It depends on the system it is coming from. When Denise was using "Westin", I understood that those emails were really coming from the Vistana system. In your example, the Delta Hotels and the Westin Vacation Club (reservations@res-marriott.com) are all coming out of the Marriott International (MARSHA) system. Where emails from "Vistana Signature Experiences" vistanasignatureexperience@vistana.com are coming out of the Vistana timeshare reservation system.
Ah. Okay. My confusion is resolved.
I believe resorts have converted over to Marriott International's reservation system. SVR recently changed systems. MVC has always used the Marriott International system as it’s reservation system of record.
Anecdotally, on 2 separate occasions I've seen inventory at a specific resort (WDW & SMV) but when I go back the next day or day after to reserve, there's nothing there at all. Then a few days to a week later, it's all available again. These are not high demand resorts at the 8 month mark, much more like shoulder or low season dates, 2-5 months in advance of check-in
Absolutely. This is a disaster. If you ask for the Marriott number, you should be able to get it but with a phone call. If the person over the phone is not cooperative, you have to call again.
I hope that is not true. I have a lot of reservations at SBP to get for 2023.
At 8 mos out there was no Maui inventory at any of the 3 resorts but lots of options in Kaui Sheraton and St John's. That seemed odd to me. We booked Kaui which is fine but it is concerning. I have always got a Maui week at 8 mos. I can't complain as I'm not a Maui owner. I would be furious if I were
Furious if you were a Maui owner but couldn't reserve at 8 months? As an owner the way I see it is there is plenty of availability for owners right up to 8 months and 1 day (for IV and OV but obviously not always OF due to the low number of units) but once the calendar hits 8 months then all the inventory is gone in minutes. For example at the moment there's lots of availability for 1/13/2023 but nothing for 1/6/2023.
Just an uncorroborated conspiracy theory at the moment but it could be settled if Marriott would simply let the Ownership Associations conduct reservation audits.