(9/6 - Still can't send a confirmation) The Vistana/Marriott Reservation System is a disaster.

[CPNY]

I have been sounding the alarm on this for some time. Guest names are not showing up. The owners' names show on reservations, even with guests added. You have to call the resort, give them the Bonvoy number, and they can look it up and add your guest's name.

Because they are now on the Marriott hotels reservation system, you have to change the name on the Marriott website. I wish I knew that changing the name on vistana does nothing, I could have saved the 59 bucks and just changed the name for free on the bonvoy website. If they want crap IT, spread the word and don’t pay any guest name changes. Just change it on the bonvoy app

 

[rickandcindy23]

You are very fortunate, because that is certainly not the norm. I help a lot of people with their reservation problems, and most Vistana owners are not receiving Marriott format guest confirmations. Going to your Bonvoy Acct and looking up the Marriott number is not the same as receiving a legitimate looking confirmation which you can send to your renter. Renters want a confirmation that looks like the real deal, and they want to be able to call the front desk and confirm it. Renters are not comfortable with excuses about problems with the Vistana/Marriott merger.

Even when they receive them (as in ME), they are not associated with the Vistana number. Worthless when you have five July 4th reservations at SBP.

I had to call and get the Bonvoy numbers for every single week, and we own a bunch of them.

Even today when you make a reservation for next year, only the Vistana number is on the reservation. It's ridiculously stupid of them to not realize their own issues. It's just one of many problems I have with all of the brand new people working at Vistana. Clueless.

 

[byeloe]

Because they are now on the Marriott hotels reservation system, you have to change the name on the Marriott website. I wish I knew that changing the name on vistana does nothing, I could have saved the 59 bucks and just changed the name for free on the bonvoy website. If they want crap IT, spread the word and don’t pay any guest name changes. Just change it on the bonvoy app

None of my Vistana reservations show up on my Bonvoy app.
They are all resale, so that could be it. At check-in I ask them to ad my bonvoy #.

 

[DavidnRobin]

None of my Vistana reservations show up on my Bonvoy app.
They are all resale, so that could be it. At check-in I ask them to ad my bonvoy #.

Mine are and they are resale.
Did you link your Vistana and Marriott accounts?


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[Eric B]

Because they are now on the Marriott hotels reservation system, you have to change the name on the Marriott website. I wish I knew that changing the name on vistana does nothing, I could have saved the 59 bucks and just changed the name for free on the bonvoy website. If they want crap IT, spread the word and don’t pay any guest name changes. Just change it on the bonvoy app

I just did that (changed the guest name) for a reservation later this year that I made for a week I exchanged in ThirdHome. Looks like it worked on the Marriott hotel website and it didn't cost anything, which is something they promised would be included in the combined club fees with the integration this summer. This was for a mandatory resale week, so maybe there is hope that they're included, though it might just be that the inclusion in the combined fees is just puffery about something that would be going away anyway since it would cost them more to maintain it when integrating the reservation systems. Kind of makes me wonder how much the IT side is driving what's in and what's out.

 

[CPNY]

None of my Vistana reservations show up on my Bonvoy app.
They are all resale, so that could be it. At check-in I ask them to ad my bonvoy #.

Did you add your bonvoy number into the vistana reservation now? That’s how it knows which account to send the reservation. Do that now and you’ll see the reservation in your bonvoy app.

 

[dioxide45]

Mine are and they are resale.
Did you link your Vistana and Marriott accounts?


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I have never tried to do this. I know some were successful getting their Bonvoy (previous SPG) numbers associated to resale ownerships, but others have not been.

 

[byeloe]

Mine are and they are resale.
Did you link your Vistana and Marriott accounts?

Not sure
How do I do that?

 

[CPNY]

I just did that (changed the guest name) for a reservation later this year that I made for a week I exchanged in ThirdHome. Looks like it worked on the Marriott hotel website and it didn't cost anything, which is something they promised would be included in the combined club fees with the integration this summer. This was for a mandatory resale week, so maybe there is hope that they're included, though it might just be that the inclusion in the combined fees is just puffery about something that would be going away anyway since it would cost them more to maintain it when integrating the reservation systems. Kind of makes me wonder how much the IT side is driving what's in and what's out.

You’re right, changing the name in the vistana system does nothing since the resorts no longer have the vistana reservation system. It seems that the vistana system feeds the reservation to the bonvoy system which then routes it to the resort. A name change is a waste in the vistana system at this present time. It’s not telling the bonvoy system that the name is changed because it probably has no idea what reservation number matches the vistana reservation you’re changing. They will likely remove that since the capabilities aren’t there. I also suspect that having a group (VSE) of your owners paying name change fees and the other group (MVC) not paying the same fee, would cause grumbles and headaches for MVW in the future. If you want a combined program you need a combined customer experience as well.

 

[CPNY]

I have never tried to do this. I know some were successful getting their Bonvoy (previous SPG) numbers associated to resale ownerships, but others have not been.

I have, my bonvoy number is associated with my vistana account and it defaults to my bonvoy number every time I make a reservation.

 

[dioxide45]

I have, my bonvoy number is associated with my vistana account and it defaults to my bonvoy number every time I make a reservation.

I think that is because you previously owned a direct developer VOI?

 

[CPNY]

I think that is because you previously owned a direct developer VOI?

Yes, that may have been it.

 

[byeloe]

Did you add your bonvoy number into the vistana reservation now? That’s how it knows which account to send the reservation. Do that now and you’ll see the reservation in your bonvoy app.

I have tried that for my reservations earlier this year at Lagunamar, but they never showed up in the app until I checked in and had my # added by the front desk staff.

It might be a lagunamar specific issue. I always have to file a missing stay request

 

[dioxide45]

I just looked in my wife's Bonvoy account and I see one Vistana reservation in there, but not our others.

 

[Eric B]

I have tried that for my reservations earlier this year at Lagunamar, but they never showed up in the app until I checked in and had my # added by the front desk staff.

It might be a lagunamar specific issue. I always have to file a missing stay request

Lately I've been getting Marriott confirmation emails for stays at Lagunamar and have been able to add them to "My Trips" in the Bonvoy app with the confirmation numbers in those emails.

 

[byeloe]

Lately I've been getting Marriott confirmation emails for stays at Lagunamar and have been able to add them to "My Trips" in the Bonvoy app with the confirmation numbers in those emails.

thanks, I think I have a couple of those confirmations also. They are weird because they show a dollar amount.
I will try to add them in the bonvoy app

That worked, thanks for the tip

 

[djyamyam]

I have, my bonvoy number is associated with my vistana account and it defaults to my bonvoy number every time I make a reservation.

I think that is because you previously owned a direct developer VOI?

My Vistana reservations show up on my Bonvoy account and my ownerships are resale and have never had a developer purchase.

When I make a new Vistana reservation, I get the 8 digit Marriott reservation but if I cancel the same reservation, I get a Vistana email with the 6 digit Vistana number

 

[dioxide45]

My Vistana reservations show up on my Bonvoy account and my ownerships are resale and have never had a developer purchase.

Did you manually add them to your Bonvoy account or did they show up automatically?

 

[grgs]

I'm bumping my earlier post. I'm not getting a time out, but I keep seeing this message when I click on the blue "Reserve Now" button:

Have others see this? Did you then call in and see if there is availability using the Result ID?

Thanks!

I'm now experiencing the dreaded "Your villa is no longer available. Please modify search and try again" message after getting all the way through the reservation process. Is it worth calling in to try to get a reservation? Or, is that a waste of time?

 

[DavidnRobin]

Not sure
How do I do that?

Sorry - I don’t recall. It was a while ago. It was a request made by them through a link either by email or website. When they 1st started associating the BonVoy number with Vistana account.


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[djyamyam]

Did you manually add them to your Bonvoy account or did they show up automatically?

They're automatically there in my Bonvoy account

 

[DavidnRobin]

I'm bumping my earlier post. I'm not getting a time out, but I keep seeing this message when I click on the blue "Reserve Now" button:

View attachment 53733

Have others see this? Did you then call in and see if there is availability using the Result ID?

Thanks!

I made HR and SO reservations (Not Cancun, but Maui) - stopped at entering my name.
No problem.


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[grgs]

And now I can't get into Marriott.com. LOL! I guess my plan to try and book timeshares and expiring hotel certs today is not going to happen.

 

[CPNY]

I'm bumping my earlier post. I'm not getting a time out, but I keep seeing this message when I click on the blue "Reserve Now" button:

View attachment 53733

Have others see this? Did you then call in and see if there is availability using the Result ID?

Thanks!

Marriott vacation club is taking all of the Inventory from the vistana network. They are taking at all times, within 8 months as well as during home resort periods. Marriott vacation club is no better than Diamond pre Hilton takeover. I said what I said. Wait….. this is the vistana forum right?

 

[VacationForever]

Marriott vacation club is taking all of the Inventory from the vistana network. They are taking at all times, within 8 months as well as during home resort periods. Marriott vacation club is no better than Diamond pre Hilton takeover. I said what I said. Wait….. this is the vistana forum right?

Why did you say any of these when none of this is happening? You have fear and there is no data to back it.