(9/6 - Still can't send a confirmation) The Vistana/Marriott Reservation System is a disaster.

[Mcjohan]

Anyone having success booking WLR?

It took me one hour and 50 minutes Monday night. I finally got some results using flexible check-in days close to the date I was looking for.

 

[dioxide45]

Anyone having success booking WLR?

I tried doing some searches the other day for Lagunamar and they all timed out.

 

[VacationForever]

I have not had problems with WLR and WKV. Westin Kaanapali timed out 9 out of 10 times for me.

 

[EnglishmanAbroad]

Anyone having success booking WLR?

Can't go all the way through to booking because I have nothing to book with but I'm getting results back in the 0-8 and 8-12 month windows although it's telling me there's no availability for March/April 2023. Only seen 1 timeout.

 

[Nick66]

I just tried WKORV, WKORVN, WPV, WLR. They all would find studios at 8 months and time out on 1 and 2 bed. Then just a minute ago I was able to pull up 2 bedrooms at WKORV and WKORVN.

 

[sharr7]

I haven't seen this on the Dashboard page until today:

"Our apologies. We are aware of intermittent time out errors when attempting to book a vacation online. This is not an acceptable experience for our valued Owners, and our team is working diligently to resolve the issue as soon as possible. Please try your search again. If this issue persists, please contact Owner Services at +1 888‑986‑9637 between 9 a.m. and 8 p.m. Eastern Time Monday through Friday for assistance booking your vacation. "

I'm not actually looking, but to add my data to the pile: I also got timeouts at most resorts, especially Hawaii; until just now when I tried. See decent availability in early December at WKORV/N.

Now might be the time to try if you've been locked out. From recent comments here seems I'm not the only one who's now "in." Perhaps this is the "intermittent" thing they keep gaslighting us about...

 

[Red elephant]

Anyone having success booking WLR?

I booked late last night took me an hour to get thru the first booking and 20 mins or so the second booking

 

[CPNY]

I haven't seen this on the Dashboard page until today:

"Our apologies. We are aware of intermittent time out errors when attempting to book a vacation online. This is not an acceptable experience for our valued Owners, and our team is working diligently to resolve the issue as soon as possible. Please try your search again. If this issue persists, please contact Owner Services at +1 888‑986‑9637 between 9 a.m. and 8 p.m. Eastern Time Monday through Friday for assistance booking your vacation. "

I'm not actually looking, but to add my data to the pile: I also got timeouts at most resorts, especially Hawaii; until just now when I tried. See decent availability in early December at WKORV/N.

Now might be the time to try if you've been locked out. From recent comments here seems I'm not the only one who's now "in." Perhaps this is the "intermittent" thing they keep gaslighting us about...

It seems that our frustration and the pressure most of us put on them got things moving in the right direction, even if it was to just get them to admit this level of service is garbage. My issue is the amount of pressure that had to be put on them in order for them to acknowledge their junk MVC IT. Just tell us there will be systems outages due to the integration. I’m glad it’s up and running.

 

[Scotten]

I had to call yesterday (to use some 2023 points) and the CS person was super helpful and nice AND admitted he was a Marriott person who was cross-trained on the Vistana system.

 

[CalGalTraveler]

I haven't seen this on the Dashboard page until today:

"Our apologies. We are aware of intermittent time out errors when attempting to book a vacation online. This is not an acceptable experience for our valued Owners, and our team is working diligently to resolve the issue as soon as possible. Please try your search again. If this issue persists, please contact Owner Services at +1 888‑986‑9637 between 9 a.m. and 8 p.m. Eastern Time Monday through Friday for assistance booking your vacation. "

I'm not actually looking, but to add my data to the pile: I also got timeouts at most resorts, especially Hawaii; until just now when I tried. See decent availability in early December at WKORV/N.

Now might be the time to try if you've been locked out. From recent comments here seems I'm not the only one who's now "in." Perhaps this is the "intermittent" thing they keep gaslighting us about...

Although they may see the reservation finally in the account as a success. What planet defines success when it takes at least 95 minutes and several days of of retries, uncertainty and spinning circles to secure a reservation!

 

[CPNY]

I had to call yesterday (to use some 2023 points) and the CS person was super helpful and nice AND admitted he was a Marriott person who was cross-trained on the Vistana system.

I remember when they changed many CS reps after the acquisition. Every time I called in and I spoke to a rep, they had zero clue, the amount of incorrect information they gave was insane. Glad to see people have finally been trained.

 

[Scotten]

I remember when they changed many CS reps after the acquisition. Every time I called in and I spoke to a rep, they had zero clue, the amount of incorrect information they gave was insane. Glad to see people have finally been trained.

Frankly I'm not paying attention to the Vistana-Marriott merger, but "Daniel" talked about how everything is moving into the Marriott system in phases (and I think he said that WSJ was scheduled to bump to their system in late April 2022).

 

[rickandcindy23]

I remember when they changed many CS reps after the acquisition. Every time I called in and I spoke to a rep, they had zero clue, the amount of incorrect information they gave was insane. Glad to see people have finally been trained.

Yeah, I can smile a bit about that one. I remember thinking I was educating every single one of them on what I can book and when. Clueless people, and I think a lot of them were working out of their homes.

 

[DavidnRobin]

I had a somewhat useful back-forth with a MWVC Rep -
I won’t share what they wrote out of respect and probably legality, but the volumes of complaints coming from multiple fronts have perked up senior management.

I am 50/50 Time Outs now when it was 100%.

As Thursday 9pm PST (for Sat Apr7 2023) is tonite- it will be interesting to see what progress has been made.

Sorry for typos - screen glare.
It is HOT here in Sonoma Co!!!



Sent from my iPhone using Tapatalk

 

[kozykritter]

Just logged in to attempt a reservation I've been unable to make and this message attached was posted on the dashboard... finally able to make Thanksgiving week reservation for SBP so that's a positive

 

[Mauiwmn]

I was finally able to book WKORV OFC tonight after 10 weeks of trying. System did not time out tonight. Worked for me as it had previously.

 

[Mauiwmn]

I received this initial reply regarding my email to Marriott CEO. I decided to write to him and let it filter down even though technically different company. This is from 4/1/22.

This email comes in follow-up to your below email addressed to Anthony Capuano. Thank you for taking time to share your concerns surrounding our website. Please know your concerns were forwarded to us at Marriott Vacation Worldwide Corporation to review and respond. Please accept my sincerest apologies for any frustration you may be experiencing.

We understand the challenges the website is causing and want you to know that our technology team is working diligently to get this resolved for you and all of our owners. We unfortunately do not have an estimated time of when this will be corrected.

I again apologize for the inconvenience and thank you for your patience.

If you wish to speak with me, please feel free to contact me at 800-860-9384.

Sincerely,

MARRIOTT VACATIONS WORLDWIDE

Jessica Brown
Customer Advocacy Manager
CUSTOMER ADVOCACY

T 800-860-9384
9002 San Marco Ct.
Orlando, Florida 32819
marriottvacationsworldwide.com

 

[Mauiwmn]

I received this initial reply regarding my email to Marriott CEO. I decided to write to him and let it filter down even though technically different company. This is from 4/1/22.

My reply below:

Thank you for the response. Unfortunately, it is unacceptable to state you have no time frame when the issue will be corrected as it has been going on for over 10 weeks now. I could teach myself code and build the system myself in that amount of time.

You have frustrated your entire Vistana customer base with this situation. Provide relevant communications and updates to all owners. There are groups of owners that are going to start posting Marriott’s actions on social media everywhere, so be prepared.

The Vistana website is on fire! Get all hands on deck and fix it immediately.

 

[VacationForever]

Yep, I just tried and the system is returning results on all the resorts that I had selected.

 

[pchung6]

I'm still getting timeouts on the thanksgiving week KOR, Nanea, or North. I already have the following week booked. This is the only specific check in date will work. It is beyond frustration knowingly my vacation to be cut in half while I was in front of my laptop at 9pm that day refreshing 10000 times and being getting timeouts every single fxxking day since. Vistana booked 5 days for me over the phone, but it's studio and I'm looking 1br 7 days, still 2 days short.

 

[EnglishmanAbroad]

I'm still getting timeouts on the thanksgiving week KOR, Nanea, or North. I already have the following week booked. This is the only specific check in date will work. It is beyond frustration knowingly my vacation to be cut in half while I was in front of my laptop at 9pm that day refreshing 10000 times and being getting timeouts every single fxxking day since. Vistana booked 5 days for me over the phone, but it's studio and I'm looking 1br 7 days, still 2 days short.

Have you ever considered that their might not actually be any availability?

 

[Denise L]

Although they may see the reservation finally in the account as a success. What planet defines success when it takes at least 95 minutes and several days of of retries, uncertainty and spinning circles to secure a reservation!

Yes, I hope to never have a booking experience like that again!

 

[pchung6]

Have you ever considered that their might not actually be any availability?

No, they don't have the availability right now, that's why I'm still checking everyday. Sometimes it works, most of the days I got timeout. The issue is system was down the date I supposed to book at 9pm and the following 14 days. It led to my current situation of 5 days studio reserved with 2 days short or 7 days short of 1 bedroom.

 

[pchung6]

Another issue I have is if I'm forced to take 5 days studio and book 2 days with cash, instead of 7 days 1 bedroom with SO points. I will be left with 20-25k points expiring in December. What I'm supposed to with these leftover points? Pay $109 to bank? Vistana/Marriott should have the courtesy to bank our left points for free due to their system issue.

 

[EnglishmanAbroad]

No, they don't have the availability right now, that's why I'm still checking everyday. Sometimes it works, most of the days I got timeout. The issue is system was down the date I supposed to book at 9pm and the following 14 days. It led to my current situation of 5 days studio reserved with 2 days short or 7 days short of 1 bedroom.

I thought the system was working fine back in November or were you looking to make the reservation in March? How do you know there was availability for Thanksgiving Week at the 8 month window? Typically there isn't.