I have a couple of things based on some experiences I've had with the new website in the past few days.
1. Reservation emails - This is related to ID#19 under Regression Detail. I made a reservation at Old Town Alexandria today and did not receive a reservation confirmation email. I've made a couple other reservations recently at different resorts and did receive the confirmation emails and I don't remember having to enter my email address, although I may have. Regardless, I would like to suggest adding a link so that when viewing current reservations, the owner would have the option to email or print the reservation. I know you can print it from the browser but, at least on my MAC, the print formatting is horrible and it takes about 6 pages if you want to print the whole thing. I'm sure you've seen sites that have a print button that causes the data to be reformatted into an easy to read (usually 1 page) pdf document that can either be printed or saved. I, for one, would love to have that option. Obviously, this isn't critical but a nice to have feature, IMO.
2. I was looking at several different locations and date options for trips in 2021. When searching the location and or dates on the reservation screen, I experienced 3 different results; a) the search would work correctly and display the options for the location/dates I entered, b) if I changed the location and dates, the results would show the updated information for one (location or date range) but not the other, c) the screen would display the results for the previous location/date search I had entered without updating any information. I couldn't detect a pattern in when it would work correctly and when it would not. I experienced this both on my Macbook using the Safari browser, version 13.1 and my iPad, also using Safari.
3. Question: ID #5 on your Regression Detail list about adding points protection to an existing reservation. You show it may not be fixed until a September release. Until then, do you know if it is possible for Owner Care to add Points Protection? I typically like to wait until the last minute to add it.
I again want to thank
@HitchHiker71 and
@Richelle for all their work, including their efforts to foster relationships at Wyndham over the past couple of years that are now bearing fruit. Owners had no voice when Voyager went live a few years ago and the results were a very poorly thought-out, designed, implemented and executed website that over the course of the past 4 years has improved very little. Yes, there are bugs and glitches in this website and there was very poor communication to the vast majority of owners about it's implementation. Technical problems happen with almost every implementation no matter how big or small. My biggest complaint this time would be about the lack of communication upfront. However, HitchHiker and Richelle have done an excellent job of keeping TUGgers informed since the implementation, listening to our feedback and, most importantly, executing a game plan that is getting results. It will take a few weeks and months to get most of the problems fixed and suggestions implemented, but we can see the progress being made this time. If we will just be patient, and continue providing actionable feedback instead of just complaining, we will see a much better owner experience in the near future.
www.nxtbook.com
clubwyndham.wyndhamdestinations.com
