Wyndham Bonnet Creek--someone here sure messed up

[ronparise]

Hey, maybe Ron was having a bad day also.

No Im not going to cop out with a lame excuse like that.

But clearly I stepped over a line.

So Cindy Im sorry if I misunderstood you. My original point in my post was that:

"You can catch more flies with honey than with vinegar" and that when vinegar is called for you should make sure its directed where it can do the most good.

And then I suggested that treating the desk clerks like they were buffoons (your word, not mine) would probably hurt your case, rather than help it.

I would also add that alls well that ends well and You got your rooms and you got an apology and you got a gift basket. And I bet the next time we will all call ahead and bring our reservations, as well as that RCI secret number with us

I ask for favors and special treatment all the time, and I complain....a lot. That you and me and others and maybe all of us do these things is not what I was railing against. My hot button that you unwittingly pushed is the entitlement attitude (which I really cant stand) that I sensed in these words..

"this manager wanted to make our stay special".
"We are Wyndham Platinum owners"
"but it is NOT ENOUGH".
"these two buffoons"
"So YES, we did get a little special attention as YOU would also expect"

So if I incorrectly jumped to the wrong conclusion reading these comments, Im sorry, you didnt deserve my venom

On the other hand I do believe that there is a special place in hell for folks that mistreat the waiters, reservations clerks, housekeepers, desk clerks maintenance staff. landscapers, pool cleaners, cab drivers, etc etc...people that we depend on to maintain our somewhat pampered lives when we are on vacation

Cindy, I dont expect special attention...I sometimes ask for it and I almost always get it, but I dont expect it. And Im always pleased and surprised and appreciative, when I do.


You might be interested to know you are not the only one misunderstood on these timeshare forums...I am too...Here's a personal message I got on another forum, from someone that posts here as well...I honestly dont know what I said or did to provoke it. The message in about 24 point type was just this...
{** Censored **} YOU

What do you think he really meant to put between the brackets.

Posting as much as I do and as opinionated as I am, Ive developed a fairly thick skin (I dont cry much)

And thanks for the invite, it wont be this week but who knows, that knock on your door at Vistana Fountains (not Bluegreen Fountains), may be me. Ive got business in Orlando and drive there for meetings frequently...Next time one of your guests is mistreated at Bonnet Creek, let me know...Im only 3 hours away, and not afraid of a little confrontation in the sales room

 

[Rent_Share]

Second thoughts

 

[bobby]

I have had the confirmation collected from me at check-in once or twice.
Another vote for giving us the emergency phone number. What good is it to know that RCI has the coverage if we can't call them?

 

[gnorth16]

"You can catch more flies with honey than with vinegar" and that when vinegar is called for you should make sure its directed where it can do the most good.

Well said and so very true....

 

[rickandcindy23]

Whoops. Messed up there.

 

[Egret1986]

Guess it got lost in the sauce. Here ya go.

It's the regular number: 800-338-7777, and when RCI is closed, the option #1 is for emergencies, instead of for exchange-related business.

Another vote for giving us the emergency phone number. What good is it to know that RCI has the coverage if we can't call them?

Definitely helpful info from Cindy, which may have never been known had it not been for this thread.

As with Ron, there were some things said that finally tripped my trigger. I "vented".

But as many others have stated, good information can definitely come out of others' "vents."

 

[rickandcindy23]

Again, everyone, there is no secret RCI emergency number. It's the regular number, but the first option, #1, turns into an emergency extension # for RCI members, after hours.

I never knew that before, and I wish the women at the front desk would have said, "Let's call RCI and get this straightened out." They didn't.

Okay, and so why do you think we were in the lobby for 90 minutes in the middle of the night, and why do you suppose the manager did not show his face? The answer is we were too nice. We were trying to handle it with kindness. That's the truth. We were tired and ready for bed. We kept thinking the reservations were marked differently, because the manager had assigned our units to us. We had no idea why one of our units disappeared. I just wanted to be in the same location as the grandkids, because they like to come and knock on the door for Grandpa. They are 5 and 2. It's a game.

By the way, the name of the gal who threatened our customer was not Antoinette, it was Katarina. I thought I remembered it right but had to check TUG a bit further back. So Katarina, not Antoinette. I wrote about it when it happened. It was one of my TUG complaints about Wyndham.

This has been my soundboard since May of 2005. I love TUG, but I don't get how this turned so sour. I was only offended by one person here, truly.

I always brought every piece of paper to our resorts, and I never needed them, so I stopped. I thought of it as a waste of paper, but I will always have the paperwork with me from this day forward. No one offended me for saying it. It's what our daughter and Rick said immediately, when we had to log into our email in the lobby to forward our confirmations to Wyndham.

 

[Rascalsmom]

Thx Cindy

Cindy, thanks for the heads-up. I am headed to Bonnet Creek a week from tomorrow with a similar scenario. Two one-bedrooms for a week, and one 2BR rental for a couple of days to fill a gap.

I need to get busy with some confirmation calls and printouts for my trip!

Hope you're enjoying the rest of the trip.

 

[ampaholic]

Cindy

Please, keep posting exactly as you do - I enjoy reading your posts.

Please bring back your regular avatar as well. You have a good looking family.

 

[chriskre]

Wish we had a group hug smiley.
Cindy, don't stop posting. We'll miss you.

 

[TUGBrian]

keep it civil people...take that nonsense offline (or elsewhere)

 

[Jim Bryan]

Keep pressing

Cindy, I commend you for showing such patience in the face of gross incompetence. I would follow this up with Wyndham until you feel completely satisfied. You didn't do ANYthing wrong.

 

[ctscribe]

Just imagine if it was an airline!

Looks like everyone been has been thrust upon each other swords. Maybe it is time to end the thread. Please. Thanks.

 

[am1]

Cindy, I commend you for showing such patience in the face of gross incompetence. I would follow this up with Wyndham until you feel completely satisfied. You didn't do ANYthing wrong.

Calling people stupid on the internet is probably not the best thing to do. The front desk staff should have handled it better but I doubt they have much flexibility with the computer.

It would be nice if the OP apologized to the front desk staff before check out.

They work very hard all hours of day dealing with lots of people. Resort staff, especially at Bonnet Creek has always been helpful to me.

 

[heathpack]

Calling people stupid on the internet is probably not the best thing to do. The front desk staff should have handled it better but I doubt they have much flexibility with the computer.

It would be nice if the OP apologized to the front desk staff before check out.

They work very hard all hours of day dealing with lots of people. Resort staff, especially at Bonnet Creek has always been helpful to me.

Sorry but suggesting OP apologize to front desk staff is silly IMO.

OP states she was polite and patient to desk staff at time of check in (and I believe her). OP provided (via email) the necessary confirmations and the desk staff could not/would not understand what they were seeing even when it was explained to them. It is the job of the front desk staff to understand & be able to read the various types of confirmations that they encounter.

OP later goes to an Internet forum not intended for Wyndham front desk staff and calls the desk clerk buffoons. She did not state their names on a site like Tripadvisor, she put it here, on TUG, where timeshare owners go to share their experiences. Perfectly valid thing to do IMO. No apology necessary. Yes you must be polite and well-behaved when working directly with front office staff. But when you later are telling the story among friends, it's ok to call the exasperating desk clerks buffoons just once in a place you don't expect them to be listening.

Good lord, I can't believe how much interpretation has been injected into this story- how many TUGgers assumed this, that and the other thing about Cindy's motivations & actions. She's just telling a story about bad customer service she got- a story that has a helpful take home message about an RCI emergency number, calling to confirm reservations, and bringing printed confirmation (which would not have helped in this case it seems, because desk clerks did not know what they were seeing).

Thanks Cindy for posting this story. Ive learned from your experience and appreciate your taking the time.

Cheers!
H

 

[Beefnot]

Calling people stupid on the internet is probably not the best thing to do. The front desk staff should have handled it better but I doubt they have much flexibility with the computer.

It would be nice if the OP apologized to the front desk staff before check out.

They work very hard all hours of day dealing with lots of people. Resort staff, especially at Bonnet Creek has always been helpful to me.

There is no reason to apologize for someone else's incompetence. That the staff have always been helpful to you is anecdotal, not empirical. Good for you. But that in no way means that we can extrapolate and say therefore these two front desk night agents must have been good to Cindy. That's plain ridiculous.

 

[am1]

There is no reason to apologize for someone else's incompetence. That the staff have always been helpful to you is anecdotal, not empirical. Good for you. But that in no way means that we can extrapolate and say therefore these two front desk night agents must have been good to Cindy. That's plain ridiculous.

They could have done their job a lot better. I feel that about a lot of people. But I would not go on a public message board and use their names and say their were stupid and buffons.

I said it would be a nice thing to do not that she had to or that I expected she would.

 

[Beefnot]

They could have done their job a lot better. I feel that about a lot of people. But I would not go on a public message board and use their names and say their were stupid and buffons.

I said it would be a nice thing to do not that she had to or that I expected she would.

To clarify, what would the apology be for?

 

[vckempson]

Cindy's story reminds me of how airplane crashes happen. It's rarely one thing but usually the culmination of several bad mistakes/failures that compound the problem. Likewise, Cindy's level of anger and frustration was the result of many things going wrong, including...

1. Lost seat on airplane (dalays)
2. Non fuctional loaner seat (further delays)
3. Shopping for food essentials at midnight (that sounds fun... NOT)
3. cancelled 2nd confirmation because of constuction at one tower (who knew)
4. Late check in resulting in dealing with 2 night shift desk clerks (expected)
5. Not having confirmations (probably wouldn't have mattered)
5. Missing night manager (This one might have actually helped)
6. Not knowing there was after hours help from RCI. (definitely would help)

Clearly the brunt of the frustration was with the night clerks. Unfortunately, this problem went beyond their ability, knowlege, or pay grade to resolve. That Cindy received two rooms for the 1st night pending further resolution is really about as good as it was going to get.

The tone of many posts, though is disturbing. Cindy did NOTHING to deserve any criticism. Come on folks, we all would have been miserably tired and cranky. Too much so to have to deal with this problem at 1 a.m. She only deserves compassion and understanding, which she fully gets from me.

BTW, I always carry paper confirmations of everything. I've had car rentals want to charge me too much and I've seen people turned away at checkin who didn't have their exchange confirmations. (at Wyndham no less)

 

[big1ed]

written confirmation

I agree wholeheartedly with NHTRAVELER : "I had two relation numbers on my email confirmations, which I didn't print out because I NEVER NEED THEM."

I can not imagine going somewhere without this..... And traveling with a toddler at night? Hmmm....Perhaps your plans/itinerary could have been planned better...

 

[am1]

To clarify, what would the apology be for?

For calling them idiots and buffons by name on a public website where many people that will interact with these employees in the future are members.

 

[DeniseM]

They could have done their job a lot better. I feel that about a lot of people. But I would not go on a public message board and use their names and say their were stupid and buffons.

I said it would be a nice thing to do not that she had to or that I expected she would.

am1 - Since I have had to edit a number of your posts, including one in this thread, where you called people names, and said impolite things about them, I have to say that the evidence clearly shows that in fact you DO make similar statements yourself on the internet when you disagree with someone, and I haven't looked, but I'd bet that you've never posted an apology for any of them.

Furthermore, I believe that because you have a lot of rentals at this resort, it is difficult, if not impossible, for you to be impartial on this issue.

TUGBrian has posted above and asked people to keep it civil - I suggest that you follow his instructions, and let this go.

 

[NHTraveler]

I have no issue with people arguing or going off on anyone, when it becomes necessary. However, I think when the front end staff is going by what their computers are telling them, they don't really have any other options. It the night manager wasn't willing to come out anf help them, the manager is at fault.

I recently (2012/09/22-2012/09/30) went to Wyndham La Cascada (review was done when I got back, but has yet to be approved) and I had no issues with most the people I cam in contact with...as expected. I did have an issue with "Member Services" and I went to a scheduled meeting with them and it was like a bomb went off. I couldn't stop myself. We all know Member Services is another name for Sales and my (along with many others) biggest issues are with them, plus an incident at Cascada which was described in my review. IMO, those MS guys got what they deserved. That said, I haven't done this to any front end clerk, housekeeping, wait staff or the like.

 

[am1]

am1 - Since I have had to edit a number of your posts, including one in this thread, where you called people names, and said impolite things about them, I have to say that the evidence clearly shows that in fact you DO make similar statements yourself on the internet when you disagree with someone, and I haven't looked, but I'd bet that you've never posted an apology for any of them.

Furthermore, I believe that because you have a lot of rentals at this resort, it is difficult, if not impossible, for you to be impartial on this issue.

I was unaware that saying what somebody did was low class was against TUG rules. I am sorry.

It is not about being impartial. It is about understanding that the front desk staff here and elsewhere (especially the night shift) have to deal with a lot of problems where their hands are tied for what I am sure most would consider very low pay.

 

[DeniseM]

Then let's have a little refresher:

Be Courteous
As we read and respond to others, disagreements are inevitable. Differing points of view are welcomed, and indeed the bbs would be a dull place without them. All users are expected and required to express their disagreements civilly. Refrain from name calling and behavior lectures. Personal attacks will not be tolerated and repeated offenses could get you banned from the bbs. Lively discussion is what the board is all about, but that is no excuse for boorish behavior or bad manners. We are assumed to all be adults. If you don't like a particular thread, stop reading it!