Wyndham Bonnet Creek--someone here sure messed up

[Beefnot]

Folks - Please focus on the issues at the resort, instead of criticizing the poster who had the issues.

Denise, for the most part I like your moderation style and choices. Perhaps you can have one of your more green moderator colleagues learn from you.

 

[Beefnot]

Maybe I don't read enough TUG posts, but this is the first time I saw a personal attack comments on a "venting" post, especially to a long time TUG contributor. Sure, I have seen posts from people who's personalities just don't mix, but this is a first for me. For a moment I almost thought I was on another major DIScussion board.

Oh I've seen plenty here on TUG, and I've contributed more than my fair share myself. For what it's worth, Ron probably should walk back some of the tone and barbs, seeing as he was not there. Even if Cindy were a genuinely nasty human being, sometimes nasty human beings can have legitimate gripes.

I didn't say it as a venting post, but a challenge to the OP to look inwardly and stop blaming others for her bad experience. For all I know it could be spot on or dead wrong. It was a bit harsh and sarcastic, yes, but hey that's Ron, and it was directed at a TUG O.G. who can presumably take it, as opposed to a newbie who had have got run off the site.

There are people who I genuinely do not like on TUG, and I am absolutely certain of the reverse, but I can see the value in a bit more civility in our disagreements and challenges. But please don't hold back on delivering hostility to anything I post. I love it. It amuses me. I love the debate. I grow from it. I get stronger. Okay, enough with the narcicism.

Okay, now back to the show...

 

[Rent_Share]

About the complaint: A customer of ours (you rent too, don't you Ron?) had
Antoinette tell them over and over again that they will not get to use any of the facilities here if they don't go on the timeshare tour. She also called their room and told them to PREPARE TO BE EVICTED for not attending the tour. They scrambled the first few days to get a hotel room, and they emailed us after the fact. How do you think that came over to the sales manager here? She was very upset with Antoinette, and guess what? The people got a free stay here, and we had to reimburse what they paid for the unit. So YES, we did get a little special attention, as YOU would also expect.
.

I can't think of anything short of termination and suspension of her and the sales manager's real estate licenses that would satisfy me for the treatment your renter received from the sales department

 

[ampaholic]

I think the real issue we should concentrate on is "sharing knowledge" - Cindy: could you possibly post the RCI phone number for late nites, if you have it?

I have learned from this thread and others to call ahead to the resort and also carry the confirmation with me.

I have only stayed at a Wyndham once and was treated like royalty - got one of the best rooms in the place - I was a VRI*ity exchanger if that matters.

Denise: Hope the Giants can keep up your Giants avatar for awhile. :whoopie:

 

[Beefnot]

I have only stayed at a Wyndham once and was treated like royalty - got one of the best rooms in the place - I was a VRI*ity exchanger if that matters.

Ohhh, here we go. Ron, do you see this? Yet another loudmouthed, self-entitled, antagonistic bully who expects the world to bend around his whim.

Ok, enough humoring myself. I really need to get back to work. Have fun today, ladies and gents.

 

[rickandcindy23]

I think the real issue we should concentrate on is "sharing knowledge" - Cindy: could you possibly post the RCI phone number for late nites, if you have it?

It's the regular number: 800-338-7777, and when RCI is closed, the option #1 is for emergencies, instead of for exchange-related business. In my 31 years of timesharing, I have never had to call after hours (or at all) to complain about anything with my stays. I didn't know the option #1 existed for me to call. I won't use it much, but this time, yes, I should have called at 1:00 AM, as soon as they said we had only one reservation.

Aside from what some might think, I am not a complainer. Traffic noise bothers Rick, as well it should, because of his job. He works by I-70, under the highway, near where I-25 and I-70 intersect. He doesn't work in a quiet area, and he has to be more aware of the alarm now, because they turned it way down after studies showed that firefighters could wake up without the very loud alarms, causing more stress than necessary.

 

[geekette]

I can't think of anything short of termination and suspension of her and the sales manager's real estate licenses that would satisfy me for the treatment your renter received from the sales department

Termination, for sure! Threatening eviction is sick!!

can't say as to appropriateness for revoking licenses, tho. I wouldn't think there is a moral's clause for them?

 

[rickandcindy23]

SOS and Rent_Share, thanks for your personal messages. I appreciate it.

This really could put me off of TUG for a while. At least most people get it. Some do not skip around the post and take what they want from it to make them think they know me. All of "their" insinuations are completely wrong.

I will never vent on TUG about anything again.

Ron, you have really turned my opinion around of you. You are too stubborn to admit you didn't even really read my post. Vistana Fountains is different from Bluegreen. We own in the Starwood system, but yet again, these are exchanges, so I should not request anything special like being away from the highway, apparently, because that is just too picky. The resort knows us and has us down as owners.

If you want to come by here and say hello, Ron, please do. We are in unit 6903. Our kids and grandkids are in 6901. LAKE AND POOL VIEWS. So if the resort staff knows you so well, perhaps you are here quite a bit and are planning to be here this week. Friday, we move to Vistana Fountains. You won't be able to get in that gate because it's for owners and exchangers only.

 

[Rent_Share]

http://www.leg.state.fl.us/Statutes...ing=&URL=0400-0499/0475/Sections/0475.42.html

475.42 Violations and penalties

A person may not disseminate or cause to be disseminated by any means any false or misleading information for the purpose of offering for sale, or for the purpose of causing or inducing any other person to purchase, lease, or rent, real estate located in the state or for the purpose of causing or inducing any other person to acquire an interest in the title to real estate located in the state.

(2) PENALTIES.—Any person who violates any of the provisions of subsection (1) is guilty of a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083, or, if a corporation, it is guilty of a misdemeanor of the second degree, punishable as provided in s. 775.083, except when a different punishment is prescribed by this chapter. Nothing in this chapter shall prohibit the prosecution under any other criminal statute of this state of any person for an act or conduct prohibited by this section; however, in such cases, the state may prosecute under this section or under such other statute, or may charge both offenses in one prosecution, but the sentence imposed shall not be a greater fine or longer sentence than that prescribed for the offense which carries the more severe penalties. A civil case, criminal case, or a denial, revocation, or suspension proceeding may arise out of the same alleged state of facts, and the pendency or result of one such case or proceeding shall not stay or control the result of either of the others.

 

[Egret1986]

Hmmmmm, I remember 2009 well....and before and after.

Wyndam just happens to be the "bad guy" at the moment. Sure, anybody would have been upset. Ron, me or anyone that went through that experience. But I did have to shake my head and chuckle, when I saw your cheerleading about RCI. It seems like in 2009 there were no less than 1000 posts about how awful RCI was for making changes that interrupted things for you.

Just bending your ear a bit.

RCI is awesome. RCI stepped up and did everything right.

I love RCI for being there.

I am so upset with Wyndham, I have been bursting into tears all day. Yep.

What did Wyndham do for us?

Wyndham is completely at fault, not RCI. Wyndham did what they could apparently, so I expect nothing else of them at this point, but it is NOT ENOUGH.

Yes, you should be able to dictate what is enough. I doubt they could do enough.

Ron, be careful of making excuses for Wyndham. This is pure stupidity. I would have continued my post last night, if not for being exhausted. So here is a little more...

I wish I had known about the RCI regular number having an option for emergencies!!!!

RCI couldn't have done better.

Stupid me for not realizing I could have called RCI anytime.

We had to nag, and I am not a nag.

Watch out RCI and you had better be there when the calls come in, now that the number to the "bat phone" has been discovered.

SOS and Rent_Share, thanks for your personal messages. I appreciate it.

This really could put me off of TUG for a while. At least most people get it. Some do not skip around the post and take what they want from it to make them think they know me. All of "their" insinuations are completely wrong.

I will never vent on TUG about anything again.

Ron, you have really turned my opinion around of you. You are too stubborn to admit you didn't even really read my post.

Bet you will, as you should be able to do as a TUGGER. Just don't say you never will because it ain't gonna happen.

Just like you, Ron, has a right to post and I doubt Ron cares about your opinion of him. I remember when you first came on TUG, you had a good opinion of me. However, when I couldn't take it any more in 2009 regarding the RCI bashing, I lost favor. Oh, well.

 

[am1]

Termination, for sure! Threatening eviction is sick!!

can't say as to appropriateness for revoking licenses, tho. I wouldn't think there is a moral's clause for them?

I would have called the police if employees were threatening to evict.

 

[Rent_Share]

She rented from a private party/small business in Colorado, an "authority" at the property was badgering her, she started to look for alternative accommodations.

More than one has posted about her "if you don't come to the presentation, you will have to leave" even to owners at other resorts

 

[rickandcindy23]

Something else that I should mention: The gals at the desk made it clear that we had two units for the FIRST NIGHT only because of the email, but let's not forget that the inventory manager CANCELLED our second unit when they had to move people from building 1 for construction. He saw two and assumed it was a duplicate because it was in just our names on our RCI exchange (which includes our kids' names as owners of all of our weeks), and I cannot explain how he made the mistake. It's up to them to explain, yet they cannot explain more than that. It's enough.

So he/ she cancelled the reservation from the computer system. The gals at the front desk told us we could have the two units for the night, but that we would have to check out of the unit in building 3 the next day, because it was assigned to someone else and would need to be cleaned. WE still didn't have TWO Reservations, according to her. They were just trying to satisfy us for the one night. If the units were anywhere close, and we didn't have to drive to the other side of the resort for unpacking at 2:50 AM and put a toddler to bed, then we would have used the second unit.

The women at the front desk should have had backup from the manager. They did not and basically tattled to the GM about the situation and how that manager wasn't there. The GM, I should look up his name to post it here, did everything right.

Egret, I remember nothing about an issue with you over RCI and their treatment of me way back when, but I can assure you that RCI was telling me nothing changed with my trading power years ago, when it surely had. I remember it clearly.

Why would I blame RCI for this fiasco? It wasn't their fault. It wasn't Southwest's fault about the car seat. Stuff happens, and it's how the management steps up that counts. RCI did everything right, gave us separate relation #'s, etc.

I cannot believe I always have to defend myself here when I have an issue.
So apparently all I do is complain. Okay. I got it.

 

[Twinkstarr]

OMG Dave! I do this exact same thing. :hysterical:
Glad to see I'm not the only paranoid person out there.

I do also, and have them in order, paper copy of flight itinerary, rental car and of course the paper trail for the resort confirmation. With having a Polish last name it is sometimes easier at a resort to just toss the confirmation on the desk for them to look up the name.

We did have an RCI exchange(Wyndham pts) into Hemlock at Boyne. Because Bluegreen/RCI don't have a way of showing the unit on the exchange(long long story), there I am standing for 30 minutes while BG has to call RCI to see what unit I have. And this is checking in for NYE week!

Front Desk manager apologized and gave us $50 credit to use at the resort. We own a summer week at the resort, so they knew us and were very sorry.

 

[NHTraveler]

Cindy,

If my comments came off as an attack, that was not my intention.

I was simply saying it is best to have a printed confirmation with you no matter where you are going.

I also was pointing out that Southwest, Wyndham, possibly RCI (not sure about this one) and even to a point, yourself, may have all played a role in what you had to go through.

The above was only my observation on your original post.

Bill (NHT)

 

[geekette]

She rented from a private party/small business in Colorado, an "authority" at the property was badgering her, she started to look for alternative accommodations.

More than one has posted about her "if you don't come to the presentation, you will have to leave" even to owners at other resorts

She needs to be reported. Has anyone done anythign about her? Seems that based on what you posted previously, she does indeed deserve to lose her license.

stop the madness!!!! last thing we need is for non-timesharers to think body snatchers will throw you on the street if you don't play along.

 

[Egret1986]

You're on vacation; stop crying and have some fun!

I cannot believe I always have to defend myself here when I have an issue.
So apparently all I do is complain. Okay. I got it.

Let it go and move on. All this isn't going to change what happened. It is a terrible way to start a vacation. But only you can allow it to keep on impacting you and your family's vacation.

Why do you feel you always have to defend yourself? You put a lot out here on TUG. People comment one way or another. That's what people do on forums. I wasn't going to comment, but when I saw "I will never vent on TUG about anything again.", it just drew me in. Probably shouldn't have let it, but I have shortcomings also.

With over 15,000 posts, and you're not a Moderator; I think you're posting more than just complaints.

You're allowing this to continue to fester and now you're dealing with folks commenting on your posts, and not everyone is always going to be in agreement with everything you post.

It's a shame because none of it's going to change what happened at the start of your trip and you're letting this experience take your sunshine from you.

Hopefully, you can move on and enjoy your family time and take care of things when you get back home.

 

[csxjohn]

"...I will never vent on TUG about anything again..."

I hope when your vaca is over you reconsider. We all learn by what others go through.

We always carry printed copies of our confirmations and almost always call ahead of time to make sure we are expected.

The one time we did not call, you guessed it, they did not have anything in their system in our name. My printed confirmation didn't matter because it never got in the resorts computer.

The resort was at 100% occupancy that week but we got a unit because the person who had traded his unit did not show up and it was there for us. Everything got straightened out the next day but I will never show up again without calling ahead. We were staying in motels for 3 nights before our check in and we just forgot about making the call.

Cindy, enjoy the rest of the vaca.

 

[gnorth16]

This thread makes me not want to say anything negative about anything....especially Wyndham. If I do I might get my tires slashed at the swimming pool tonight!

As for requesting anything special at a resort, if you don't ask, you never know. Why not try and get the best view, room, upgrade or whatever... I'm there to have MY VACATION the best it can be. No apologies to anyone if I don't want the dumpster view. If someone else is too shy/timid/polite/scared to ask for something, they have a better chance of getting the dumpster view than someone who does.

 

[DeniseM]

1) I agree that one should always take one's reservation documents with them.

2) However, that in no way excuses Bonnet Creek, and I personally have found their reservation system to be very ineffective and not user friendly!

3) I am visiting Bonnet Creek next year, and I can't wait to see if they try to pull the mandatory sales presentation crap with me.

4) All of you self-appointed moderators - knock it off.

 

[Egret1986]

Self-appointed moderators! Really?

4) All of you self-appointed moderators - knock it off.

Why? Self-appointed don't get paid the big bucks that you're making.

 

[Beefnot]

This thread makes me not want to say anything negative about anything....especially Wyndham. If I do I might get my tires slashed at the swimming pool tonight!

As for requesting anything special at a resort, if you don't ask, you never know. Why not try and get the best view, room, upgrade or whatever... I'm there to have MY VACATION the best it can be. No apologies to anyone if I don't want the dumpster view. If someone else is too shy/timid/polite/scared to ask for something, they have a better chance of getting the dumpster view than someone who does.

Oh, I definitely ask. Don't expect, but definitely ask. All they can do is say no, right?

As for venting, I do believe there are lots to learn from the experiences of others. I don't mind analysis and even highly critical analysis, but it is just irritating when Monday morning quarterbacks take a real condescending, judgmental tone on what you should/shouldn't have done. My favorite line from Nicholas Cage in Honeymoon in Vegas: "I know that now. Okay?!"

I didn't really see that so much in this thread, other than Ron's antagonism, which was of another flavor than Monday morning quarterbacking. I see that all the time with the "Should I rescind?" posts. Folks just pile on.

 

[SOS8260456]

The problem with online venting is that you can't just vent. I vented a bit about my daughter's strange behavior before she left for college on another popular discussion board. I left for the afternoon, next thing the thread is 8 pages long with posts from other recent first year college students reminding me how stressfull it is during this time in their lives, all the way to I am a horrible parent who raised my kids the wrong way. I think the thread ended up being 14 pages. After page 8 I gave them a quick update and then I stayed away for a good month because I was afraid to go back and see more posts about what I did wrong in raising her.

Hey, maybe Ron was having a bad day also.

 

[geekette]

Anyone can have a bad day, I have had my share and have taken pot shots or been meaner than I mean to be, given my innate sarcasm. Easier online than in a room with my family.

Anything can happen on Tug and sometimes what seems antagonistic leads to thoughtful discussion and maybe a bit more learning about the human condition from another person's perspective.

 

[DaveNV]

Just to clarify: I was not attacking Cindy in any way, shape, or form, and I sincerely hope my comments weren't taken to be critical of her. I'd be really angry to be treated in such a way as she was.

But it's also good to know that I'm not the only printer-happy person here. My family gives me a hard time about being so meticulous about my plans, but they're also first to give me props for making their vacations so smooth and easy.

Dave