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Update on Wyndham's position on use of guest certificates 2020

chapjim

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My point is, is Wyndham going to honor their word, "Owners First?"

"Owners first" means owners before guests. That's that they are doing -- reducing occupancy by placing owners before guests.

It is naive to think "Owners first" means owners before the corporation. It would be a major malfeasance to risk the survival of the corporation because the Board of Directors decided to take care of owners first. It won't happen and you need to get used to it.

@HitchHiker71 gave a pretty good summary of governance of publicly held corporations. You must have missed it.
 

chapjim

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We have been owners since the 90's and not using our time like before, and have let friends and family use our time, It seems we have been left out of this situation, We are VIP'
Silver and have several weeks, Not excessive. We pay our main, fees, homeowner fees etc and we should be able to use our weeks as we see not someone else. Wyndham doesn't mind taking our monies. We pay far more than the one week owner and should have the same privileges. That being said we should have been allowed to use some of our time as others have.
We feel when all is said and done new guidelines will be written to cover this situation. I have seen where one couple says a class action law suite is being filed. We certainly understand why.
The policy should be fair to all owners, elimination guest certificates is certainly not fair.

Class actions are good for attorneys, not so much for plaintiffs. IF they win or settle, attorneys get money, the plaintiffs get coupons or vouchers.
 

Normita

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I had a really interesting conversation with a Wyndham reservation agent (in Springfield MO) about 2 hours ago. I have a reservation in Clearwater starting June 21, and yesterday I received their "welcome to the resort" confirmation. So since that probably suggests that they are not planning to cancel my reservation, I phoned to make sure that I could still cancel closer to the time (today is the "normal" 15 days ahead). She said that until June 30, reservations can be cancelled up to 24 hours ahead without losing points. I live in Canada, and at present the border is closed, so I asked her, if the border does not reopen, can I send a friend? She said Yes, as long as I order a G.C. I said that I had heard that G.C.s were not allowed. She replied that that was true but yesterday, she received a directive that G.C.s were allowed for reservations after June 15!!!! She said that so many owners had complained that Wyndham changed the policy. Now I don't know if this is really true, or is it because I am a Pres. Reserve owner, but it sounds as if we should all keep phoning and complaining!
I guess I will find out in about 10 days when I try to get a G.C., as I am pretty sure that we can't go.
 

HitchHiker71

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I had a really interesting conversation with a Wyndham reservation agent (in Springfield MO) about 2 hours ago. I have a reservation in Clearwater starting June 21, and yesterday I received their "welcome to the resort" confirmation. So since that probably suggests that they are not planning to cancel my reservation, I phoned to make sure that I could still cancel closer to the time (today is the "normal" 15 days ahead). She said that until June 30, reservations can be cancelled up to 24 hours ahead without losing points. I live in Canada, and at present the border is closed, so I asked her, if the border does not reopen, can I send a friend? She said Yes, as long as I order a G.C. I said that I had heard that G.C.s were not allowed. She replied that that was true but yesterday, she received a directive that G.C.s were allowed for reservations after June 15!!!! She said that so many owners had complained that Wyndham changed the policy. Now I don't know if this is really true, or is it because I am a Pres. Reserve owner, but it sounds as if we should all keep phoning and complaining!
I guess I will find out in about 10 days when I try to get a G.C., as I am pretty sure that we can't go.

We are seeing chatter on the forums as well indicating that the GC moratorium is being lifted - and that the verbiage has been removed from the website. Wyndham does appear to be listening to its owners!


Sent from my iPhone using Tapatalk
 

chapjim

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We are seeing chatter on the forums as well indicating that the GC moratorium is being lifted - and that the verbiage has been removed from the website. Wyndham does appear to be listening to its owners!


Sent from my iPhone using Tapatalk

I've done my share of posting and complaining and it's nice to think that Wyndham is listening, although they might not be. The problem is Wyndham also has to listen to state and local governments and health departments and, if social distancing and occupancy limits are mandated, there go the guest reservations.

I've canceled my June & July reservations that were intended to be rented. I don't want to have to explain to a potential renter conditions like those at Bonnet Creek, where all the resort's pools are closed and you can use the pool over at the hotel but you have to make a reservation and no, I won't reduce the price of my rental.
 
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cbyrne1174

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I've done my share of posting and complaining and it's nice to think that Wyndham is listening, although they might not be. The problem is Wyndham also has to listen to state and local governments and health departments and, if social distancing and occupancy limits are mandated, there go the guest reservations.

I've canceled my June & July reservations that were intended to be rented. I don't want to have to explain to a potential renter conditions like those at Bonnet Creek, where all the resort's pools are closed and you can use the pool over at the hotel but you have to make a reservation and no, I won't reduce the price of my rental.

Well the occupancy at Bonnet Creek last week was just rediculous. If I had to guess, 30/1149 rooms had people in them. I had a great time having the resort all to myself, but with only 2 pools open they could have easily had 300 rooms filled and kept everyone 6 feet apart. I had the lazy river all to myself just about every time I used it.
 

LDBEH

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It should go back to who made the reservation first...If I am an owner that made a reservation for a friend 9 months ago...why should Wyndham be able to say that my points used as an owner (given to a friend) are not the same as an owner using their points for themselves. I do not believe that Wyndham should have royal authority (above the club written rules) to determine how and where and the ways in which I use the points that I purchased.
 

CO skier

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It should go back to who made the reservation first...If I am an owner that made a reservation for a friend 9 months ago...why should Wyndham be able to say that my points used as an owner (given to a friend) are not the same as an owner using their points for themselves. I do not believe that Wyndham should have royal authority (above the club written rules) to determine how and where and the ways in which I use the points that I purchased.
If you purchased Undivided Interest points in the Club Wyndham program or are using points "converted from a deeded ownership," then you are subject to the rules of that program. There is sure to be a rule in that program that the rules governing the program may be changed at any time. That would be the equivalent of "royal authority."
 

BDMX2

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The bummer of using the order of reservations is the folks that had to reschedule from the closure period. I made my April reservations at the 13 month mark, but my reschedule to July was only a couple of months prior to check in.
 

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I have been a TUG member for a while, just reading the forums and gaining a lot of info. Thank you all for that! I thought I needed to post with what happened to our reservation last week. We had booked a 2bd at Seawatch (villas) last Sept, for our daughter who is not on the owners list, so we needed a GC ( the gc wasn't put in till Feb.). The reservation was for 6/26/20 - 7/3/20. Last Wed., we received an email saying that the booking was cancelled, so I looked online the next day, and sure enough, it was cancelled, and our points were returned. I got on again Friday, and looked, and the reservation was back on and the points were taken off again! I called reservations, and he told me he thought it was probably a glitch in the new software, and that it would straiten itself out again. He mentioned that all he knew was all gc were cancelled through 2020. The reservation was still there this morn, so we called again, but this time the person said that it was re-instated! So, it looks like they are opening up a little more, and Wyndham has maybe changed their policy somewhat
 

chapjim

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Mere owners don't have a need to know.
 

Sandi Bo

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I have been a TUG member for a while, just reading the forums and gaining a lot of info. Thank you all for that! I thought I needed to post with what happened to our reservation last week. We had booked a 2bd at Seawatch (villas) last Sept, for our daughter who is not on the owners list, so we needed a GC ( the gc wasn't put in till Feb.). The reservation was for 6/26/20 - 7/3/20. Last Wed., we received an email saying that the booking was cancelled, so I looked online the next day, and sure enough, it was cancelled, and our points were returned. I got on again Friday, and looked, and the reservation was back on and the points were taken off again! I called reservations, and he told me he thought it was probably a glitch in the new software, and that it would straiten itself out again. He mentioned that all he knew was all gc were cancelled through 2020. The reservation was still there this morn, so we called again, but this time the person said that it was re-instated! So, it looks like they are opening up a little more, and Wyndham has maybe changed their policy somewhat
Pretty crazy. That hasn't happened to me, but good to know to keep an eye on things. And yikes, I can imagine that happening, cancelling flights and such, only to have it reappear. I know Wyndham is trying, and these are trying times, but seems a little more crazy than I can handle right now (in terms of counting on anything or planning a vacation). One certainly needs to be able to be flexible and roll with the punches.
 

WhiskeyJack

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The FAQ under the COVID section on the wyndham website still says the below and it also says it was updated June 8th.

One of the updates done today appears to be in regards to how they have the resorts listed in the two columns. One column now says Resorts Open and the other says Resorts Opening Soon. Seawatch is under the Resorts Open column which is maybe why they reinstated SLoB's reservation. If the resort is under the now open column does that mean no reservations are getting cancelled for those resorts anymore? If so why didn't they change the FAQ.

Agree that it is anybody's guess as to what they are doing.

What are we doing to ensure owners are able to book at the destinations they want?

Owner reservations are being prioritized above all other reservations. Guests, exchange, and rental reservations will be canceled in order to give owners sole access to resorts during this initial reopening phase.

There are some instances where owner reservations may be cancelled in order to remain within the limited occupancy guidelines and practice safe social distancing measures. Several factors are being taken into consideration as we identify reservations to cancel such as when the reservation was booked and reservation dates. We are doing everything we can to ensure owners on-site will have a safe and enjoyable vacation during their stay.
 

Normita

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Today I spoke to a Wyndham agent who said that all guest confirmations, whether made by telephone or online would be honoured. True???
 

dgalati

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The FAQ under the COVID section on the wyndham website still says the below and it also says it was updated June 8th.

One of the updates done today appears to be in regards to how they have the resorts listed in the two columns. One column now says Resorts Open and the other says Resorts Opening Soon. Seawatch is under the Resorts Open column which is maybe why they reinstated SLoB's reservation. If the resort is under the now open column does that mean no reservations are getting cancelled for those resorts anymore? If so why didn't they change the FAQ.

Agree that it is anybody's guess as to what they are doing.

What are we doing to ensure owners are able to book at the destinations they want?

Owner reservations are being prioritized above all other reservations. Guests, exchange, and rental reservations will be canceled in order to give owners sole access to resorts during this initial reopening phase.

There are some instances where owner reservations may be cancelled in order to remain within the limited occupancy guidelines and practice safe social distancing measures. Several factors are being taken into consideration as we identify reservations to cancel such as when the reservation was booked and reservation dates. We are doing everything we can to ensure owners on-site will have a safe and enjoyable vacation during their stay.
Mega renters are taking a beating with this policy of canceling with short notice. Sounds like way to much aggravation and work for me. I personally wouldn't want to be the lessor or lessee on either end of a rental today. The strategy of renting from a VIP in the discount window door closed and another one opened. I Just picked up a free Grand Desert deed from a post card company and will make it work for the way I travel. 1.4 million points available beginning 2021. Buyer to to pay maintenance fees starting in 2021.
 
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chapjim

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The FAQ under the COVID section on the wyndham website still says the below and it also says it was updated June 8th.

One of the updates done today appears to be in regards to how they have the resorts listed in the two columns. One column now says Resorts Open and the other says Resorts Opening Soon. Seawatch is under the Resorts Open column which is maybe why they reinstated SLoB's reservation. If the resort is under the now open column does that mean no reservations are getting cancelled for those resorts anymore? If so why didn't they change the FAQ.

Agree that it is anybody's guess as to what they are doing.

What are we doing to ensure owners are able to book at the destinations they want?

Owner reservations are being prioritized above all other reservations. Guests, exchange, and rental reservations will be canceled in order to give owners sole access to resorts during this initial reopening phase.

There are some instances where owner reservations may be cancelled in order to remain within the limited occupancy guidelines and practice safe social distancing measures. Several factors are being taken into consideration as we identify reservations to cancel such as when the reservation was booked and reservation dates. We are doing everything we can to ensure owners on-site will have a safe and enjoyable vacation during their stay.

The other thing is there's "open" and there's "open, but . . . ."

We saw reports that Bonnet Creek was open but the pools, etc., were closed and to go to a pool, you had to make a reservation to use the pool at the hotel. Subsequently, there's another report that pools, lazy rivers, etc., were not only open but were barely utilized. People need to know not only what resorts are open but what's open at the resorts.
 

cbyrne1174

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The other thing is there's "open" and there's "open, but . . . ."

We saw reports that Bonnet Creek was open but the pools, etc., were closed and to go to a pool, you had to make a reservation to use the pool at the hotel. Subsequently, there's another report that pools, lazy rivers, etc., were not only open but were barely utilized. People need to know not only what resorts are open but what's open at the resorts.

Only the village center pool requires a reservation. The grande was first come first serve.
1591657583127.png
 

chapjim

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Only the village center pool requires a reservation. The grande was first come first serve.
View attachment 21855

Sorry, but I don't know pool names. The poster says it's the hotel. Does it apply to resort pools, too?

Regardless, it's a world different than a few days ago. Very encouraging.
 

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So I am at Emerald Grande now. It is OPEN, not just open. Seriously, OPEN. I was at PCB last night. People were in the pools this morning, , though they are keeping limits. Here in a non-Wyndham managed resort, OPEN. I'm overlooking the Harborwalk. Not a mask to be seen. I was at Walmart earlier (wearing my mask) and maybe 20% of customers wore them. It was the same story in Myrtle Beach.

My kids are totally confused. We came in from Disney on March 6th and they stayed in until last Wednesday. They watched me sew several hundred facemasks and send them to pilots. They saw the news. And then, it was done. Like it was just a bad dream. They point out the lack of masks and the lack of social distancing. It is just mind-boggling.
 

Braindead

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I Just picked up a free Grand Desert deed from a post card company and will make it work for the way I travel. 1.4 million points available beginning 2021. Buyer to to pay maintenance fees starting in 2021.
Post card company or did you take advantage of someone here on TUGG asking for help?? I’ve heard about some of your deals- offers to TUGGers
 

Rolltydr

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So I am at Emerald Grande now. It is OPEN, not just open. Seriously, OPEN. I was at PCB last night. People were in the pools this morning, , though they are keeping limits. Here in a non-Wyndham managed resort, OPEN. I'm overlooking the Harborwalk. Not a mask to be seen. I was at Walmart earlier (wearing my mask) and maybe 20% of customers wore them. It was the same story in Myrtle Beach.

My kids are totally confused. We came in from Disney on March 6th and they stayed in until last Wednesday. They watched me sew several hundred facemasks and send them to pilots. They saw the news. And then, it was done. Like it was just a bad dream. They point out the lack of masks and the lack of social distancing. It is just mind-boggling.

That’s probably a big reason why FL has their highest ever number of cases for the last 7 days. This is from the Washington Post:

“Since the start of June, 14 states and Puerto Rico have recorded their highest-ever seven-day average of new coronavirus cases since the pandemic began, according to data tracked by The Washington Post: Alaska, Arizona, Arkansas, California, Florida, Kentucky, New Mexico, North Carolina, Mississippi, Oregon, South Carolina, Tennessee, Texas and Utah.”

14 states and Puerto Rico hit highest seven-day average of new coronavirus infections
 

Braindead

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That’s probably a big reason why FL has their highest ever number of cases for the last 7 days. This is from the Washington Post:

“Since the start of June, 14 states and Puerto Rico have recorded their highest-ever seven-day average of new coronavirus cases since the pandemic began, according to data tracked by The Washington Post: Alaska, Arizona, Arkansas, California, Florida, Kentucky, New Mexico, North Carolina, Mississippi, Oregon, South Carolina, Tennessee, Texas and Utah.”

14 states and Puerto Rico hit highest seven-day average of new coronavirus infections
Then every big city that had protest had better go back on lockdown. Statistics would indicate many protesters would fall in the vulnerable category
 

Rolltydr

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That makes me respect them even more. Don’t kid yourself that only one race or age group, if that is your assertion, is involved in the protests. It is much more widespread than that.


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Braindead

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I have every respect for “them” in the world!! Your word not mine. Only one of us inserted race here!! It wasn’t me.
You would have to be blind if you think only one race was-is participating in the protest!!!
 

dgalati

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Post card company or did you take advantage of someone here on TUGG asking for help?? I’ve heard about some of your deals- offers to TUGGers
Stanley please refrain from insulting or slandering someone's personal character. Unlike the way Wyndham tried to take advantage of you when you recinded there is no misinformation or Wyndham math involved when I make a deal. All deals I do are very transparent and both parties are satisfied. When you deal with people on the square and level like I have that is ussually the final out come.
 
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