How is the BOD proposing a 4.8% increase any dumber than MVC asking for a 19.7% increase? Higher insurance costs don't require a 19.7% increase in the total MF's. I wish the BOD at some other MVC resorts would stand up to MVC when they are asking for increases far exceeding inflation while owners really have no power to challenge.
Well it is pretty arrogant to think that you know better than someone who has been managing commercial properties for 70 years, but I digress.
Once you drop the tin hat theories about how incompetent, greedy, and evil Marriott is it becomes pretty simple.
1. You need a spreadsheet with the number from last year and the number from this year.
2. You need the person from Marriott who approved the budget.
3. For every variance that is material the person from Marriott will know the reason for the change. If not, then I agree that they are incompetent.
4. For every variance that you don't like there are limited options based on the reason:
Mr. Marriott why did the trash budget go up 20%? Our contractor raised their price 20%.
Is there an alternative? - No. Done
Is there an alternative? - Yes. Did you bid the contract? - Yes, but our current vendor was low bid. Done
Did you bid the contract? - No. Why not? We just received the increase and will bid the contract in Q1. Done.
Did you bid the contract? - No. Why not? Corporate policy is to only bid contracts every 3 years. Can you make an exception for this? Yes. Done. Can you make an exception for this? No. Escalate to corporate.
Can you reduce service from 3x to 2x per week? No. Corporate policy requires 3x per week.
Can you make an exception for this? No. This is a brand requirement. Done.
Why did front desk charge increase by 25%? We have to pay $20/hr to staff vs. $15/hr from 18 months ago.
Is there an alternative? We have hired part time staff for busy periods but receive no resumes at lower salaries.
Can you cut staff? Yes, we can cut staff but service level will be reduced. Corporate policy requires front desk to be staffed 24 hours with 2+ people during day shifts.
Can you go below the minimum if we accept longer wait times? No. This is a brand requirement.
Etc.
2 reasonably intelligent adults can get this done in an hour or two. There are only so many material categories and only so many reasons. Everything is a matter of service level, available competition, time, or brand requirements. The BOD would quickly know if MVC was failing in their responsibility or if these are the results of limited supply in a resort area, something that they are working on that will take some time, or brand requirements that they cannot change.
The fact of the letter tells me that BOD is not being reasonable and has imposed an arbitrary standard (CPI + 1.4%) without understanding why the budget increased 19.7%. If they knew what they were doing they would say these are the things that MVC refused to consider, or they would propose reductions to the owners for services that the owners may not want - activities, coffee in the room, soap, mid week housekeeping, etc. This is not rocket science and the drama just distracts from what needs to be done.