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The $99.00 ripoff. [MERGED]

valleywine

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Ko Olina MVC
Our flights were cancelled due to the quarantine continuation until 31. We have since learned that Hawaii opens up to negative tested travelers starting Aug 1.

This is our issue. MVC will only give us an interval voucher in exchange for the week we now cannot utilize. In my experience, the interval voucher is not nearly as valuable. MVC did send out an email saying we could exchange within MVC as long as we did so 60 days prior to our stay. Problem is, the email came about a week ago which means it is useless because we are inside the 60 day window.

So basically, we are unable to utilize our timeshare this year and MVC is really no help at this point. Anybody else having this issue? Has anyone been able to negotiate a reasonable solution?

[Threads merged. <-- SueDonJ]
 
Last edited by a moderator:

hangloose

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Aug 8, 2012
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Resorts Owned
Marriott's Grande Vista (x2)
Marriott's Maui Ocean Club
Marriott's Ko Olina Beach Club
Marriott's Ocean Pointe
Many MVC owners are in the same boat as you (including myself with multiple weeks impacted).

There is plenty of conversation on this topic.

Detailed thread here: MARRIOTT / CORONAVIRUS [MERGED]

Secondary thread on the II certs given: The $99.00 ripoff

While you are unlikely to find a different solution in these threads, hopefully they will at least give a broader viewpoint from all others.
 

amy241

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Feb 5, 2017
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HGVC Sanibel Cottages (Affiliate)
Marriott Ko ‘Olina
I lost my week at Marriott Ko Olina arriving May 9th so I am in the same boat. I was 58 days prior to check in when we cancelled and received a relatively worthless II voucher. There is no recourse or negotiation.
 

csalter2

TUG Member
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Sep 3, 2008
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Location
Orange County, California
Resorts Owned
Marriott Ko Olina
Marriott Aruba Surf Club
Marriott Ocean Pointe
Diamond Resorts Gold
Our flights were cancelled due to the quarantine continuation until 31. We have since learned that Hawaii opens up to negative tested travelers starting Aug 1.

This is our issue. MVC will only give us an interval voucher in exchange for the week we now cannot utilize. In my experience, the interval voucher is not nearly as valuable. MVC did send out an email saying we could exchange within MVC as long as we did so 60 days prior to our stay. Problem is, the email came about a week ago which means it is useless because we are inside the 60 day window.

So basically, we are unable to utilize our timeshare this year and MVC is really no help at this point. Anybody else having this issue? Has anyone been able to negotiate a reasonable solution?
Welcome to that club. You’re not alone! Everyone is trying to make the best out of a bad situation. Sorry.
 

HudsHut

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WorldMark
Welcome, ValleyWine:
Take the Interval certificate. Get it onto your account asap; then search Interval as often as possible. There will be excess inventory in Hawaii this summer, if you can travel. I saw MKO for Aug 1 and Aug 7 yesterday. Keep checking as often as possible. This is the time to strike, if the certificate can pull those units.
 

hajjah

Tug Review Crew: Rookie
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Marriott Grande Vista
Marriott's Shadow Ridge Enclaves
Resort In Cocoa Beach, FL
Try to check II between 5:00-7:00 AM eastern time. You'd be surprised at what's available that early. It usually works for us.
 

nokaoi9

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Ventura, CA
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Marriott Ko Olina, Marriott Newport Coast Villas, Sheraton Vistana Villages
I’m in the same boat. I cancelled three weeks ago and still haven’t received the certificate, and just yesterday received an email from Ko Olina saying that they were looking forward to my family visiting in July, too soon. I, like yourself, am not happy at all with Marriott’a resolution, but as others have pointed out to me, many are worse off.
 
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