DRI Deedback Follow-Up
My deedback to DRI is final! (Thanks DRI!) Here is the final sequence of events:
June 30 - Sent an e-mail to
lossmitigation@diamondresorts.com. Within ten minutes I received a prompt response from DRI indicating that a ticket had been created. "Thank you for your e-mail. A new ticket has been created. A Diamond Resorts International Team Member will contact you within 1-2 business days. Please use this ticket number for all future correspondence."
July 12 - By this date, DRI had mailed a draft of the quit-claim deed with instructions to our residence stating what we needed to do to deed back our unit to Diamond Resorts. (We were on vacation July 5-12 and the letter was at our house when we returned home.)
July 18 - Got the quit-claim deed notorized, wrote a check, then mailed the complete package to DRI.
July 22 - On this date, the deed had been sent from DRI Las Vegas to Orlando for title processing. (I only found this out after I saw that my check had cashed. The check cashing prompted me to call and inquire about the status. I was told it would take some time before they received the signed deed back in Las Vegas and that I should continue to wait and call back for status checks.)
July 30 - Saw that my $250 check had been cashed. After this date, I contacted DRI by phone several times to check the status. Each time I called I was told the deed had not been returned yet.
August 10 - Called DRI. They indicated the deed had been returned to their office in Las Vegas and that it would take some time for the DRI account to be closed. One person indicated that they do batch processing at the end of the month to close accounts.
August 15 - Checked my DRI account and poof, the timeshare unit is no longer showing in the DRI system. The message from the system said, "We have no active membership ownership for the credentials you supplied."
I am confident that this process has concluded, but will call one last time to request a hard copy of the signed deed that has been processed. To me that is pro-forma since I kept a copy of the signed/notorized deed that I sent to DRI.
Note for those wanting to go through this process. Just be patient and follow the DRI instructions. Stay actively engaged by continuing to check the status of the deedback by calling DRI. The waiting can be frustrating, but just be patient. The wait was well worth the administrative effort/burden on my end to see it through to completion ... especially since I already re-directed the money that I would have spent on next year's maintenance fee:whoopie: