Can anyone orient me to transitions at Diamond?
We can’t travel any more. I’ve been sent via phone to a ‘transitions’ number & was told after a long wait that I was in line with a 68 minute wait time.
Now my colleague who’s listed as ok to use my account called or e-tested to use some of the ~40,00o points for this year was blocked with a note I owe$7772.66 fee.
That could be - I think I have not received emails & I think I was paying monthly but how can I learn more?
I just spoke with Tashara (sp?) @8773747528 who verified the debt but when I asked re transitions the line went dead..
This doesn’t have a good feel -Any help appreciated.
[I haven't paid due attention, do not have convenient access to the data they list as necessary to transition]