RedWeek canceled rental

[dioxide45]

I wish I could reach out to the owner to figure out what went wrong because we both completed what needed to be done on our part. Contract signed, payment in escrow, and name change completed.

However, as stated previously in this thread, there’s a clause that states the agreement can still be cancelled if Redweek doesn’t mark the reservation as confirmed on the RW platform.

Was it ever marked as confirmed on the Reweek website? How long ago did you pay?

 

[montygz]

I wish I could reach out to the owner to figure out what went wrong because we both completed what needed to be done on our part. Contract signed, payment in escrow, and name change completed.

However, as stated previously in this thread, there’s a clause that states the agreement can still be cancelled if Redweek doesn’t mark the reservation as confirmed on the RW platform.

The owner may not want to share "what went wrong."

The owner may have had the rental on multiple platforms and rented it for more elsewhere at the last minute.
The owner decided they wanted to use the week they rented to you.
The owner didn't pay their maintenance fees and the week was canceled by the resort.
The owner reached a deal to sell their timeshare and that week was part of the deal.
I'm sure there may be other reasons I can't think of.

Renting timeshares may not always be a perfect experience, unfortunately. While thousands of these deals go off without a hitch, bad experiences are bound to happen sometimes.

 

[Venter]

Another question is, are they keeping their $99 fee when rented? I know it's been reported here that they keep this if you've forgotten to remove a listing because a unit was no longer available and they still got a renter that you couldn't confirm the reservation for.

Yes they will keep the $99. This happened to me about two years ago. I had listed a week on RW and another site. The other site rented first during the night and I waited till the next day to take my RW listing off. Low and behold someone booked on RW overnight. I contacted RW to let them know. I had the exact unit and time with a different confirmation number that I offered but they refused and still charged me $99 because it technically rented.

As for the OP this makes me think that even if he knew the terms and conditions and refused, because of the short time frame risking not being able to cancel, they would have charged him the $99. But, then again better to loose $99 than the few thousand he did.

 

[vvacation]

I first reached out to customer service 48 hours after the owner agreed to the rental for an update regarding my booking. Another 48 hours later, a rep from Redweek replied notifying me that they confirmed that the owner added my name to the reservation. I called the resort myself to verify and it was confirmed. I even have the confirmation # on my email from Marriott and have the stay loaded on my app.

However on the Redweek platform itself, the status remained pending.

Shortly after I received the email from Redweek confirming that the owner added my name to the email, I receive another email informing me that the owner said that it’s no longer available.

 

[4Reliefnow]

There are three stages that put your reservation at risk for cancellation.

1. When you create your Redweek listing you set your cancellation policy. I always select "Strict - No Refunds"
2. You receive a rental request to accept. You must provide a guest confirmation within a period of time.
3. You will receive an email from Redweek, sometimes delayed 1-2 days. "Your Booking Confirmed By Your Guest"

I believe the booking is not finalized until you receive this confirmation email. This verifies the guest has received the confirmation and Redweek has received the payment. The guest pays at the time of booking, the owner gets paid after check-in. I do not agree with comments that the gues pays after check-in.

If Redweek cancels after they say "your booking is confirmed by your guest" I believe Redweek is in breach of contract. I would demand to be paid.