RedWeek canceled rental

[chapjim]

Pretty much they killed DIY, you now pay $60 for “verified” and you get “protected” and forced into their terms and $99 placement fee. If you still pay that $60 and never send them confirmation to verify you could DIY.

True in principle but RW will hound you for the verification and if they don't timely get it, they will suggest canceling the listing and refunding the listing fee.

 

[MOXJO7282]

Pretty much they killed DIY, you now pay $60 for “verified” and you get “protected” and forced into their terms and $99 placement fee. If you still pay that $60 and never send them confirmation to verify you could DIY.

And the worst aspect is they keep all the money until after the rental starts. So for anyone that rents to pay for maintenance now they don't have even a portion of the funds to pay their fees. So everything has to go through them. And they are also very poor in responding to questions so when these rentals often rely on timing responses, RW will lower your chances of getting a rental because of their slow customer service. I'm hoping a lot of customers walk away and they lose business so they have to re-consider, but that isn't likely because their new policy is such a money grab that they could do many less rentals and still make the same money because now they have much more coming in per listing. It starts with higher rates to owners, the new $99 service fee from the owners, they also now get the forced service fee on every single renter that can be $300-$700 and the interest float.

 

[md8287]

And the worst aspect is they keep all the money until after the rental starts. So for anyone that rents to pay for maintenance now they don't have even a portion of the funds to pay their fees. So everything has to go through them. And they are also very poor in responding to questions so when these rentals often rely on timing responses, RW will lower your chances of getting a rental because of their slow customer service. I'm hoping a lot of customers walk away and they lose business so they have to re-consider, but that isn't likely because their new policy is such a money grab that they could do many less rentals and still make the same money because now they have much more coming in per listing. It starts with higher rates to owners, the new $99 service fee from the owners, they also now get the forced service fee on every single renter that can be $300-$700 and the interest float.

And credit card fee

 

[rickandcindy23]

 

[hurnik]

And this is the reason why, with the new FORCED changes, I will not be using Redweek. They just continue to screw the owners, IMO.

 

[WaikikiFirst]

when I rent direct

You refer to "direct" over & over. Is that rdwk DIY or somewhere else? Where else?

 

[md8287]

You refer to "direct" over & over. Is that rdwk DIY or somewhere else? Where else?

RedWeek, or through TUG or Facebook groups - anyplace really where owner and renter agree on terms.

 

[rickandcindy23]

I kept getting hounded, and I mean HOUNDED by a prospective renter for a DVC 5-night stay I had advertised DIY through RW. She insisted that I use the RW verify/ protect. I told her it would cost more, and she said she would pay. After I went that route, she said, "Whoa, is that your listing? It's way too much for me to book." Mine was still the CHEAPEST for those dates, even with the added fees. She made me pay for V/P, and I couldn't rent it to anyone because RW sucks at Disney rentals. I wish every owner that is advertising that way would realize RW cannot rent DVC. Use DVC Rental Store. Finally rented it through David's Rentals. I was so disappointed in that woman.

 

[TUGBrian]

been noticing a handful of new users posting high dollar rentals in the TUG marketplace that do not like the fact that we verify rentals by requesting the owner confirmation email from the resort. have had more than one flat out refuse and demand a refund.

I am not sure why anyone would be against such a verification but just to clarify...I really dont care how mad someone gets or how ridiculous they think the rule is... if a member is not able to comply with our request to verify a rental, we wont post it in the marketplace period.

 

[md8287]

I am/was a strong believer in RedWeek but just had a bad experience with them cancelling my rental. I own several timeshare and will rent direct or through RedWeek.

I have a rental for April 20th at Marriott Aruba Ocean Club. RedWeek got me a renter, I confirmed and did all my steps, RedWeek told me funds have been paid and to change the name which I did and sent them the new confirmation once I got it.

After all that, RedWeek cancels my rental and says “ as allowed by contract the rental is cancelled as it had not been finalized”. Owner end was finalized and renter end was finalized but RedWeek did not finalize their end. They claim renter cancelled which I think probably is the case but who knows why?

A. This is why I do not change the name until I receive commitment and payment when I rent direct and think this is a clear flaw in RedWeek process. I also find it strange that when I directly rent I usually finalize everything within an hour or two but through RedWeek it isn’t finalized until RedWeek gets around to it a few days later.

B. Especially in this case I am totally screwed as the day the rental came through was the day before I needed to cancel/change my reservation or risk losing the usage. Bad timing and shame on me for not reading the RedWeek contract carefully for loopholes before agreeing to move forward and accept the rental and miss my cancellation date with the resort. What bothers my the most is when I complained to RedWeek and asked to talk to a senior leader to figure out some middle ground, the response was “sorry for the inconvenience but per the contract terms the cancellation is allowed”. Is it reasonable to expect RedWeek to have an owners back a little in a situation like this. They may contractually be right (my lawyer says debatable) but when a party gets screwed in a transaction I would expect the other would try to at least offer compassion if not some financial consideration, especially for an owner supporting them for 15+ years and now they make on average from each rental $550.00 vs $14.99 not too many years ago.

Would love to hear thoughts, experiences and suggestions on this from others.

Michael

Totally frustrated with RedWeek. Learned that this renter cancelled their reservation right away - supposedly they booked wrong dates. RedWeek didn’t tell me of cancellation until days later.
Had RedWeek told me when cancelled, I would not be out $2,500.
When I contacted RedWeek again they basically told me to pound sand.

 

[md8287]

Owners and renters beware.
Owners should know rental may be cancelled days AFTER you send RedWeek the confirmation in renters name.
Renters should know not to book airfare for a few days after owner accepts either.
Only way around this delay is book direct instead of through RedWeek - this saves owners $99 and renters 8% fee.

 

[magmue]

new users posting high dollar rentals in the TUG marketplace that do not like the fact that we verify rentals by requesting the owner confirmation email from the resort. have had more than one flat out refuse and demand a refund.

They want their $15 TUG dues refunded because you have the hutzpah to have protections in place to prevent fraudulent rentals? In the marketplace ad they get for free as members?

 

[theo]

been noticing a handful of new users posting high dollar rentals in the TUG marketplace that do not like the fact that we verify rentals by requesting the owner confirmation email from the resort. have had more than one flat out refuse and demand a refund.

I am not sure why anyone would be against such a verification but just to clarify...I really dont care how mad someone gets or how ridiculous they think the rule is... if a member is not able to comply with our request to verify a rental, we wont post it in the marketplace period.

Brian:
What verification documentation would one submit to TUG for rentals of fixed unit / weeks at independent resorts (i.e., in instances where no “confirmation email” actually gets sent out by the resort to the owner)?

 

[TUGBrian]

really would depend on the situation, for royal resorts (as an example) many owners provide a copy of the email/document etc from interval servicing or similar to prove ownership of a fixed week.

 

[TUGBrian]

They want their $15 TUG dues refunded because you have the hutzpah to have protections in place to prevent fraudulent rentals? In the marketplace ad they get for free as members?

youd be amazed....

ive even had members ask for a refund when their timeshares sold or rented within a month or two! "I dont really need the membership anymore!"

isnt worth arguing with folks like that...and they sure arent a good fit for TUG.

 

[FunnyFarm]

Perfect summary. In fact RedWeek took down my listing once the 2 parties signed the contract, which is when it should be final subject to owner changing the name and sending new confirmation within x days. That is how I do direct rentals and never a delay and never a cancellation.

I sure hope RedWeek won’t charge the $99 as that would be uber insulting, and they should refund my listing costs at the very least.

I did not even think of this happening in reverse with the renter booking airfare. An owner gut get notification of rental and be slow to respond but beat deadlines, then the posting elsewhere to see if better deal (or at least get away without $99 fee and delayed payment). Owner could even post on RedWeek but not doing verification and offering to split the RedWeek fee with renter if they do it direct.

The owner simply takes their time changing name and if owner gets a better offer just cancel as allowed.

Is that how RedWeek wants to play the game? So much better dealing direct and fairly.

Yes, I forgot that part. Redweek took down my listing while the renter still had the right to cancel according to RW.
Left me with the last minute bargain hunters.

 

[caribbeanqueen]

I tried to rent at Aruba Surf Club Redweek. I hit the wanting to rent button. Redweek said I would hear in 48 hours. No response, then I received an email that they had not heard back from the person who placed the ad and were trying to contact him. Then I get message rental failed. What the heck? The listing had just gone up. Makes me wonder if Redweek screwed it up!

 

[TUGBrian]

im pretty sure a large % of listings are entered programmatically on the back end vs individually posted by owners or brokers. no system is infallible, sometimes mistakes happen.

 

[rickandcindy23]

I cancelled my 3/7/2026 V/P listing for Westin OFC one bedroom to book it for our trip with the kids in late May. Since I knew it would be days before they would get back to me at RW, I increased the price to $10,000 so no one would rent it. That's the best way to ensure that no one will grab the week you have before RW gets it cancelled and taken down from the website.

I actually told Rick, "Hey, if someone does rent it for $10,000, I am going to grab it back again."

Unforunately, I saw they canceled the week from the listings this morning. Too bad. I had my hopes up.

 

[billymach4]

May I have your attention please!

1. I am having a problem connecting the dots and understanding how Redweek revoked your payment after satisfying the terms of the agreement.
2. I am not at all defending Redweek. They are out for more money.
3. Perhaps when listing a Rental by owner you must stress that the cancellation policy is strict.

Here is the language from one of my recent rentals on Redweek.

 

[vol_90]

Redweek routinely Fs owners over and doesn't care. This is well documented here.

I love Redweek

 

[dioxide45]

May I have your attention please!

1. I am having a problem connecting the dots and understanding how Redweek revoked your payment after satisfying the terms of the agreement.
2. I am not at all defending Redweek. They are out for more money.
3. Perhaps when listing a Rental by owner you must stress that the cancellation policy is strict.

Here is the language from one of my recent rentals on Redweek.


View attachment 112518

View attachment 112519

The issue seems to be around the definition of a confirmed booking. Apparently Redweek will allow the renter to cancel their booking if they do so prior to the owner confirming on their end. This seems to be okay in the terms outlines above since Redweek has not issued the confirmation.