Given reseller company’s defensiveness, I wonder if I would ever work with them.
They canceled the sale with a reason of “Out of stock” as the reason. Then said I was extorting them. Classy.
My first email:
“I should probably tell you, that I have been burned by eBay resellers before. I’ve also bought several Wyndham resale contracts through eBay, so this is not my first rodeo. I know how long it takes to record a deed. I know how long it takes for Wyndham to do their part and you have no control over that. eBay gives me 45 days to leave feed back. My credit card company gives me 60 days to file a dispute. If I don’t have a recorded deed in 43 days from the time the auction closed, I leave negative feedback. If Wyndham has not acknowledged receipt of the paperwork by day 55, I will have to open a dispute with my credit card company. Any paperwork you send me will be sent back to you in priority mail the next business day. Any digital signature request that come before 8pm will be handled same day. The sooner you get the paperwork to me, the sooner I get it back to you. I will be out of town February 8th to 11th. If you need something signed and notarized, send it within the next few days
Please send me the estoppel on your next correspondence. Thank you. “
Her response
“I have already sent you the estoppel. Also, I understand you have been burnt in the past, but I won't continue a sell with someone that is going to tell us how we will handle a transfer, or threaten our business. Wyndham is approximately 3-4 months out on a transfer. If you want to continue this transaction, that is fine with me, but I will not have you telling us how we will handle this or by certain days if you don't have something you will cancel. In fact, our general release of liability states that we have our processes and we will not stray from those, or we will cancel a sale. “
Threaten? Sounds like I’m being “Difficult”. Lol. She went right to the defense. Most resellers would have detailed why that wouldn’t work, or would have asked for different terms if that did not work for them. Nope, they went straight on the defense.
My response:
“As I said, I know you have no control over Wyndham’s part. My timeline has nothing to do with Wyndham. Once Wyndham has their paperwork, your part is done, assuming everything is in order. All I am looking for is the recorded deed to be recorded in a timely manner and the paperwork submitted in a timely manner. That’s it. That should not be to difficult to do in 60 days. My expectations are based on the performance of other resellers. They usually have a recorded deed within 30 days and the paperwork submitted within a week or two after that. I’ll proceed with the sale. I just wanted to be upfront with my expectations. I wasn’t looking to cancel or tell you how to do the sale. Like I said, this is not my first rodeo. I know when a reseller is dragging their feet or stringing me along. If you don’t drag your feet, not only will you have positive feedback, I will sing your praises on TUG and the Facebook groups. “
Her response:
“I understand what you are saying, but it is also my job to make sure our processes and policies are followed. We have to request money from accounting, we have to send and receive documents, etc. We even have to send our clients forms from our company they have to sign before we can move forward. Also, we are not open on the weekends or after 5. There have been situations in which we have had a file in our office for 60 days because of our clients, which is not something we can control either. Also, we are required by law to wait 10 days after the purchase agreement has been signed before preparing the new deed and we don't send you a copy of the deed. How we prepare them and send them your signature is not required. So in 43 days, there would be nothing to send you. As I have stated we have our policies and procedures that our legal team has approved, and we will not stray from those.
Now with all that being said, what you have said to me is that if your timeline is not met you will leave us negative feedback that will potentially damage our company. That is not something I can risk. There are many things that can factor into why something has not been done. I also cannot risk you disputing your credit card and getting this property for free. In closing, I don't think we will be moving forward to protect our business and our clients. “
I have had no problems with other resellers sending digital deeds as proof the recording was done. When she went on the defense after that first email, it made me Leery. When she said they don’t send a deed, that increased by leeriness. If I accepted their word that the deed was recorded, I would have no way of knowing if they lied. She would be able to drag it out past my deadline to file a credit card dispute to get my money back if she turned out to be a scammer. The more and more this went on, the more reason she gave me to think she wasn’t planning on following through with the sale. Oh and she did NOT send me an estoppel, like she said she did. Another red flag. The email continued, but this is getting long. I told her if she canceled the sale, I would leave negative feedback. That’s when she went on about extortion.
