Possible scam...has anyone heard of resorttransfergroupsales, apparently of St. Louis, MO

[Braindead]

Our listing has gone down because we have chosen not to relist some of our properties.

How do we find out what contracts you have available if you don’t relist them on eBay

 

[Resortsales]

How do we find out what contracts you have available if you don’t relist them on eBay

If you have purchased from us before please contact us directly.

 

[Grammarhero]

Our Lawyers have sent out Ceases and Desist letters to two people on this thread.

Did you need to do that? @andre10056 after hearing both sides of the story, @Resortsales isn't a scam. We may disagree with their business practices, but they're not a scam. So please edit the title to maybe just say "possibly questionable business practices?" or something like that. Would that satisfy you WRT the cease and desist letter?

Obviously, it's up to you, your lawyers, and why you choose to pay lawyers hundreds of dollars/hour to draft and send cease and desist letters. I don't see either @andre10056 or @Richelle as deserving such cease and desist letters. TUG has over 100k users. @Richelle is known as very popular and reasonable. Are you sure you want to go that route?

 

[Resortsales]

Did you need to do that? @andre10056 after hearing both sides of the story, @Resortsales isn't a scam. We may disagree with their business practices, but they're not a scam. So please edit the title to maybe just say "possibly questionable business practices?" or something like that. Would that satisfy you WRT the cease and desist letter?

Obviously, it's up to you, your lawyers, and why you choose to pay lawyers hundreds of dollars/hour to draft and send cease and desist letters. I don't see either @andre10056 or @Richelle as deserving such cease and desist letters. TUG has over 100k users. @Richelle is known as very popular and reasonable. Are you sure you want to go that route?

One hundred percent that needed to be done. Regardless if some of you do not like our business practices there is nothing wrong with how we do business. How would any of you like to be told what to do or how to run your business? Additionally, All that has really been said here is there are a lot of buyers that feel they should get their way just because they paid a $1 or $2,000 and if they do not they will slander a company. We are not other companies and will not follow what they do. We are not them.

How can you even ask if that was needed? You yourself have been completely unwilling to view anything from our side. We've pointed out that we can ask a resort whatever we want but that does not mean they will fulfill our request. You then said that we refused to ask resort to spell out the dollar value.
This was literally started because she did not feel comfortable with a sale and wanted to part ways with the potential buyer. Nothing wrong with that at all. And if we do not feel comfortable with a sale we will cancel it.

 

[Grammarhero]

One hundred percent that needed to be done. Regardless if some of you do not like our business practices there is nothing wrong with how we do business. How would any of you like to be told what to do or how to run your business? Additionally, All that has really been said here is there are a lot of buyers that feel they should get their way just because they paid a $1 or $2,000 and if they do not they will slander a company. We are not other companies and will not follow what they do. We are not them.

How can you even ask if that was needed? You yourself have been completely unwilling to view anything from our side. We've pointed out that we can ask a resort whatever we want but that does not mean they will fulfill our request. You then said that we refused to ask resort to spell out the dollar value.
This was literally started because she did not feel comfortable with a sale and wanted to part ways with the potential buyer. Nothing wrong with that at all. And if we do not feel comfortable with a sale we will cancel it.

I have been fair to you. I even said you weren’t a scam. I even gave you advice when you unknowingly revealed the personal info of your sellers. Your sending cease and desist letters to one popular, reasonable tugger and another tugger makes all serious tuggers give pause to do business with you. And that is a lot of serious tuggers. Is that what you want to accomplish.

I’m sorry that you believe that not agreeing with you is not listening to your side. I’m one of the few tuggers here that like TS reps here. Now I feel like an idiot for doing that. You have no business being here. We are all independent human beings with different points of views.

 

[Grammarhero]

@Resortsales you are no longer welcome here and should leave.

 

[Grammarhero]

@Braindead and @samara64 do you support @Resortsales sending cease and desist letters to two tuggers?

 

[Resortsales]

I have been fair to you. I even said you weren’t a scam. I even gave you advice when you unknowingly revealed the personal info of your sellers. Your sending cease and desist letters to one popular, reasonable tugger and another tugger makes all serious tuggers give pause to do business with you. And that is a lot of serious tuggers. Is that what you want to accomplish.

I’m sorry that you believe that not agreeing with you is not listening to your side. I’m one of the few tuggers here that like TS reps here. Now I feel like an idiot for doing that. You have no business being here. We are all independent human beings with different points of views.

The advice on personal information is appreciated. Not agreeing with us doesn't mean someone did not listen to what we had to say. The fact you put words in our mouth by saying we refused to ask a resort to spell out the dollar value, and that " it was to difficult for us" was indication you did not listen to what we had to say. We have asked tug repeatedly to stop this thread and end it as it started out and was intended to be a witch hunt. We will not stand for disgruntled buyers slandering our company. And unless TUG has an issue with us trying to defend ourselves I don't think you get to make that call.

 

[bluehende]

I for one am glad the OP warned about this business. While there is no evidence they are scammers they also are not a business I would deal with. I guess I can expect my C&D any day now.

 

[CPNY]

One hundred percent that needed to be done. Regardless if some of you do not like our business practices there is nothing wrong with how we do business. How would any of you like to be told what to do or how to run your business? Additionally, All that has really been said here is there are a lot of buyers that feel they should get their way just because they paid a $1 or $2,000 and if they do not they will slander a company. We are not other companies and will not follow what they do. We are not them.

How can you even ask if that was needed? You yourself have been completely unwilling to view anything from our side. We've pointed out that we can ask a resort whatever we want but that does not mean they will fulfill our request. You then said that we refused to ask resort to spell out the dollar value.
This was literally started because she did not feel comfortable with a sale and wanted to part ways with the potential buyer. Nothing wrong with that at all. And if we do not feel comfortable with a sale we will cancel it.

I have no skin in the game as they say, and as someone just sitting back reading the thread, I must say it’s unbecoming of a business to be this “vocal” toward potential customers. I understand you want to clear your name of being accused of something you feel is incorrect. However, I’d drastically alter the approach you’re taking. I for one was/am watching an eBay listing of yours and I’m back and forth on whether or not i should place a bid based on your responses on this thread, NOT the experience of the buyers. I was then completely dismissing my interest of your listing until @Grammarhero brought up your “actual” good 4.1 rating when looking at reviews from different name objectively. I began to think possibly that it’s all out of control and working with you would be fine. But now you are attacking them (who stuck up for you objectively) and it’s making me think the other way again.

You have every right to cancel a sale because you don’t want to deal with a certain buyer, but cancelling a sale because the buyer has more questions about the sale is just wrong. Timeshares get a bad rep, there are many scam artists out there and not one of us wants to get stuck with something that has bad financials or is being misrepresented. If you have nothing to hide and the title is clear, and maint fees are current or the amount owed is clearly represented, then ensuring the buyer (who is putting themself in a risky situation/ financial obligation by buying any timeshare) has all of the information requested shouldn’t be an issue.

Again, I’m not accusing you of anything. I’m sure if I bought a unit from you things would go ok. But I would want to see as much documentation to make sure I’m getting what I am signing for and all financials are In order. If that makes me a difficult buyer then I won’t bid on your listings. But I also would never want to work with anyone with that attitude. Remember, You are a business and tug is your potential pool of savvy buyers. It I guess that’s why so many eBay sellers have to change their names so much.

 

[Grammarhero]

The advice on personal information is appreciated. Not agreeing with us doesn't mean someone did not listen to what we had to say. The fact you put words in our mouth by saying we refused to ask a resort to spell out the dollar value, and that " it was to difficult for us" was indication you did not listen to what we had to say. We have asked tug repeatedly to stop this thread and end it as it started out and was intended to be a witch hunt. We will not stand for disgruntled buyers slandering our company. And unless TUG has an issue with us trying to defend ourselves I don't think you get to make that call.

. Have you started asking TS resorts to spell out dollar values?

 

[Braindead]

@Resortsales you are no longer welcome here and should leave.

@Braindead and @samara64 do you support @Resortsales sending cease and desist letters to two tuggers?

I don’t think it’s up to you to tell someone to leave TUG. I don’t remember you telling Sumday a very well respected resell company to leave when you didn’t agree to their sales practices.

I will not comment on how or what a companies practices are. If you don’t agree with them, then don’t buy from them. It’s that simple.
But telling them they’re not welcome & should leave is over the top in my opinion

 

[Tkhalaska]

One hundred percent that needed to be done. Regardless if some of you do not like our business practices there is nothing wrong with how we do business. How would any of you like to be told what to do or how to run your business? Additionally, All that has really been said here is there are a lot of buyers that feel they should get their way just because they paid a $1 or $2,000 and if they do not they will slander a company. We are not other companies and will not follow what they do. We are not them.

How can you even ask if that was needed? You yourself have been completely unwilling to view anything from our side. We've pointed out that we can ask a resort whatever we want but that does not mean they will fulfill our request. You then said that we refused to ask resort to spell out the dollar value.
This was literally started because she did not feel comfortable with a sale and wanted to part ways with the potential buyer. Nothing wrong with that at all. And if we do not feel comfortable with a sale we will cancel it.

I am a TS renter, 2-3 weeks per year for the last 15 years. I have been contemplating becoming an owner and have been educating myself on this site for awhile. I have also been looking on eBay at listings including some of yours. Going nuclear and sending cease and desist letters is not behavior that potential buyers find welcoming.

 

[Grammarhero]

The advice on personal information is appreciated. Not agreeing with us doesn't mean someone did not listen to what we had to say. The fact you put words in our mouth by saying we refused to ask a resort to spell out the dollar value, and that " it was to difficult for us" was indication you did not listen to what we had to say. We have asked tug repeatedly to stop this thread and end it as it started out and was intended to be a witch hunt. We will not stand for disgruntled buyers slandering our company. And unless TUG has an issue with us trying to defend ourselves I don't think you get to make that call.

Wow. A tantrum because we disagree about one statement I made. tuggers thought I was immature, boorish, and petty for not moving on from BD’s criticisms, and maybe they were right. You see how I listen to people that disagree with and criticize me? I was nowhere close to sending a CD to BD. You have no idea how many customers you just lost with the CD.

 

[CPNY]

We have asked tug repeatedly to stop this thread and end it as it started out and was intended to be a witch hunt. We will not stand for disgruntled buyers slandering our company. And unless TUG has an issue with us trying to defend ourselves I don't think you get to make that call.

I’m not a lawyer but it seems that the name Timeshare User Group spells it out in the name. This is a group for timeshare users, a group of users that share information about timeshares. That information could be about anything pertaining to using a timeshare including but not limited to buying and selling a timeshare as well. In which case users here can talk about different businesses related to timeshares. Whether or not those businesses are easy to work with or if they are potentially scamming buyers. I’d hope TUG does not stop or end this thread, since it benefits the Timeshare Users in this Group. Unless this was TSG or TCSG or TBS (timeshare selling group, timeshare closing services group or timeshare business group). This thread has every right to be here to benefit the Users

furthermore I think TUG should have an issue with you attacking it’s members as you are a business and not a timeshare user. Personally I wouldn’t want to see you removed. I actually want to see you change. I’d love for the future people saying to use you for their transactions because they are amazing to work with. It’s no wonder why EVERY member of tug talks about LT in a positive light. You can be that as well, but only you can make that happen. I hope i get to see it happen. change your approach and business practices and you’ll be fine.

 

[samara64]

@TUGBrian

We need to close the thread. It is going nowhere.

 

[WVBaker]

Our lawyers have sent out Cease and Desist letters, this thread needs to end.

Perhaps it may be time for those that have dealt with this group to place their negative reviews over on ebay.

Defamation laws are tricky to understand. You can’t sue someone for defamation just because you didn’t like the review they did of your company.

 

[Resortsales]

I have no skin in the game as they say, and as someone just sitting back reading the thread, I must say it’s unbecoming of a business to be this “vocal” toward potential customers. I understand you want to clear your name of being accused of something you feel is incorrect. However, I’d drastically alter the approach you’re taking. I for one was/am watching an eBay listing of yours and I’m back and forth on whether or not i should place a bid based on your responses on this thread, NOT the experience of the buyers. I was then completely dismissing my interest of your listing until @Grammarhero brought up your “actual” good 4.1 rating when looking at reviews from different name objectively. I began to think possibly that it’s all out of control and working with you would be fine. But now you are attacking them (who stuck up for you objectively) and it’s making me think the other way again.

You have every right to cancel a sale because oh don’t want to deal with a certain buyer, but canceling a sale because the buyer has more questions about the sale is just wrong. Timeshares get a bad rep, there are many scam artists out there and not one of us wants to get stuck with something that has bad financials or is being misrepresented. If you have nothing to hide and the title is clear, and maint fees are current or the amount owed is clearly represented, then ensuring the buyer (who is putting themself in a risky situation/ financial obligation by buying any timeshare) has all of the information requested shouldn’t be an issue.

Again, I’m not accusing you of anything. I’m sure if I bought a unit from you things would go ok. But I would want to see as much documentation to make sure I’m getting what I am signing for and all financials are In order. If that makes me a difficult buyer then I won’t bid on your listings. But I also would never want to work with anyone with that attitude. Remember, You are a business and tug is your potential pool of savvy buyers. It I guess that’s why so many eBay sellers have to change their names so much.

The issue with everything you said is that is is not the truth. Andreas kept saying Mariah said she was canceling the sale because he was " to difficult" that is not what was said at all. We had another employee that was there when the conversation took place. It was never said she is the owner, it was never said that the sale was canceled due to him being difficult. Mariah canceled the sale because after explaining multiple times we had to go off of what the estoppel says and the estoppel says the maintenance fees are currently $7.21 was owed for some other amount. The estoppel was sent to him several times. He then started to ask questions about the purchase agreement, which she told him that was not her department and could not answer those questions. He wanted her to speak on behalf of the resorts on when his bill would come out. She told him she cannot answer that as she did not work for or represent the resorts. He was upset because the maintenance fee amount was not $510 dollars. Again Mariah told him she could not speak to that but did have a copy of a bill to back up the amount of the fee on the estoppel. He wanted our client's name and account numbers. That is protected information under our contract, so he was told he could not have that. He even dropped someone's name from the resort stating they were good friends and he would be contacting them about fraud. He was told we would not be moving forward and the sale would be canceled. He also threatened to literally slander our company on TUG and eBay, which is exactly what he did.

 

[Resortsales]

I am a TS renter, 2-3 weeks per year for the last 15 years. I have been contemplating becoming an owner and have been educating myself on this site for awhile. I have also been looking on eBay at listings including some of yours. Going nuclear and sending cease and desist letters is not behavior that potential buyers find welcoming.

So you would let someone slander your company?

 

[Grammarhero]

@TUGBrian

We need to close the thread. It is going nowhere.

You haven’t answered the question. Do you support sending the CD letter?

 

[Grammarhero]

So you would let someone slander your company?

People slander or libel me at least once a week at work. I’ve been told I should be in jail or in handcuffs. I just move on and don’t let it ruin my day. The fact that you let us bother you this much speaks to your unhappiness in life.

 

[CPNY]

The issue with everything you said is that is is not the truth. Andreas kept saying Mariah said she was canceling the sale because he was " to difficult" that is not what was said at all. We had another employee that was there when the conversation took place. It was never said she is the owner, it was never said that the sale was canceled due to him being difficult. Mariah canceled the sale because after explaining multiple times we had to go off of what the estoppel says and the estoppel says the maintenance fees are currently $7.21 was owed for some other amount. The estoppel was sent to him several times. He then started to ask questions about the purchase agreement, which she told him that was not her department and could not answer those questions. He wanted her to speak on behalf of the resorts on when his bill would come out. She told him she cannot answer that as she did not work for or represent the resorts. He was upset because the maintenance fee amount was not $510 dollars. Again Mariah told him she could not speak to that but did have a copy of a bill to back up the amount of the fee on the estoppel. He wanted our client's name and account numbers. That is protected information under our contract, so he was told he could not have that. He even dropped someone's name from the resort stating they were good friends and he would be contacting them about fraud. He was told we would not be moving forward and the sale would be canceled. He also threatened to literally slander our company on TUG and eBay, which is exactly what he did.

Again, i can understand that however you just said everything I said is not the truth....so now you’re calling me a liar. You then go into outlining what happened with this transaction, but if you read what I wrote, I didn’t mention the transaction except for the fact that you cancelled the sale. Which I assume was because “he was being Difficult”. I don’t care about that transaction to be honest. What I care about is clear and correct information. As long as you can provide clear and correct information to me with a transaction I was entered into with you then I’d be fine. My issue is you coming here and going on and on about it. It makes you look worse. If you left this alone people would read this and move on. Facts are you cancelled the sale and he got money back. If their issue was you took their money and went MIA then yes people would be weary of dealing with you. I wouldn’t have cared and would have gone into a transaction with you. But now you’re carrying on about this and that’s what’s worse. Read what everyone is writing. It’s not about that OP sale. It’s about your responses here. You’re digging your own grave. Personally I’d prob work with you on a transaction, I may even place a bid tonight lol. Just alter your approach here. That’s what 90% of us are saying. Well that and make sure all documentation is clear and if it’s not clear from the resort demand a clear estoppel.

 

[CPNY]

@TUGBrian

We need to close the thread. It is going nowhere.

I disagree. I think people need to see how a seller is treating potential customers.

 

[Resortsales]

Again, i can understand that however you just said everything I said is not the truth....so now you’re calling me a liar. You then go into outlining what happened with this transaction, but if you read what I wrote, I didn’t mention the transaction except for the fact that you cancelled the sale. Which I assume was because “he was being Difficult”. I don’t care about that transaction to be honest. What I care about is clear and correct information. As long as you can provide clear and correct information to me with a transaction I was entered into with you then I’d be fine. My issue is you coming here and going on and on about it. It makes you look worse. If you left this alone people would read this and move on. Facts are you cancelled the sale and he got money back. If their issue was you took their money and went MIA then yes people would be weary of dealing with you. I wouldn’t have cared and would have gone into a transaction with you. But now you’re carrying on about this and that’s what’s worse. Read what everyone is writing. It’s not about that OP sale. It’s about your responses here. You’re digging your own grave. Personally I’d prob work with you on a transaction, I may even place a bid tonight lol. Just alter your approach here. That’s what 90% of us are saying. Well that and make sure all documentation is clear and if it’s not clear from the resort demand a clear estoppel.

From what Andrea said, that was not the truth. You were repeating what he stated. Thats not true. You were never called a liar.

 

[CPNY]

From what Andrea said, that was not the truth. You were repeating what he stated. Thats not true. You were never called a liar.

Ok cool, again. I don’t care about the first transaction. I’m sure there was part of the buyer that was upset about the cancelled sale. Can you just please agree that you’ll alter your approach if you’re going to be here. Give off the appearance that you’re easy to work with and you’re not a negative company or a scam. You can do that by having some level of customer service.

ever read reviews on trip advisor or amazon? Go check out some 1 star reviews and don’t worry about the reviews themselves. I usually look at those and put more value into how the business responds. The businesses that respond with negative comments about the customer and calling the customer wrong is all I need to see to never deal with that company, I don’t even care about the review from the customer itself. The replies that are apologetic and offering help and sincerity, those are the replies I look for. How you respond to a situation speaks volumes. If I win your eBaylisting, can I please have a clear estoppel and everything in the contract match the listing and I’ll be happy haha .