owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]

[NJMOM2]

I am impatiently waiting for the update to be complete. I tried using my developer skills to get passed the modal message with no luck - just got an error message!

 

[rickxylon]

Just got this update thru the chat function. Reps name deleted


What is the latest estimate as to when the website will be working

4:16:25 PM
Hello, sorry we still do not have the exact date but it should not take long since the issue comes from one of our systems and we need that system for a lot of our tasks so I hope that it will not take too long. In the meantime, if you need to book something using points or anything related to points we can do it for you.

4:18:44 PM
Me
Thanks. When it’s working again, will the response time be faster? It has been horribly slow for a long time.

4:20:25 PM
I know and I apologize for that as well, yes it must work way better, and well all of this is because of the product transformation which is getting closer but of course it will be working fine soon.

 

[Marathoner]

This is what their Press Release had to say about John Gellar;
The forthcoming appointment to Chief Executive Officer in 2023 is the next natural step for John, who has served as the company's President since 2021 with oversight over the Vacation Ownership, Finance & Accounting, Human Resources, and IT functions. He previously served as the company's Chief Financial Officer. Prior to that, he worked for Marriott International in various senior roles supporting North America Lodging Operations and Internal Audit.

Translation: this guy has no technology experience but had the head of Technology report into him. Nowadays, technology is so pervasive that it's not too difficult to say you have technology management experience without any real technical experience or skills. I see this frequently by people looking to polish their resume.

 

[billymach4]

Going to rant here. I don't have to make any reservations or booking at this moment. However with that said and as I have stated in the past. No need to justify that some people have plunked down thousands and continue to pay to maintain in the thousands. If this were a financial institution the Gov't would have taken over or forced a takeover. But alas Marriott is not a bank. So they get away with this poor performance.

Therefore the face value of your timeshares are now on par with a dollar bill.

 

[BJRSanDiego]

My first attempt:

 

[gln60]

I get a “FATAL ERROR” message

 

[rickandcindy23]

Wow. Still getting a message of apology when I go to the website.

 

[jwalk03]

Still not working for me.... what a freaking joke.

 

[Fasttr]

They should have been honest and just said up to 15 DAYS.

 

[michael49]

I can't believe that the website is still down. Perhaps they meant 15 years instead of 15 hours?

 

[VacationForever]

It is beginning to look like when it will be down until August 8, when the system is supposed to be merged.

 

[dioxide45]

It is beginning to look like when it will be down until August 8, when the system is supposed to be merged.

I bet that date has already changed...

 

[billymach4]

OK my personal grace period and sympathy for MVC and their upgrade is officially over. (Not that I have any authority to influence anyone's opinion except my own!)

Calling this a Corporate Blunder!

 

[ljmiii]

Slow and buggy...but it is finally up (for me...YMMV). Took four tries to see my point balance and twice to see my reservations but booking seems to be working.

 

[Bodie]

Just logged in in LA. Doesn’t look any different. Anyone tell the new CEO who claimed IT expertise?

 

[scootr5]

Wow. Still getting a message of apology when I go to the website.

Same here, but I was able to log in to the app (although not see ownership details or anything else, but chat there worked).

 

[dan_hoog]

I was able to log in, reminiscing the speeds of a media-heavy page over dial-up (for those who remember...). Then I got a fatal error trying to search. It took minutes to get to the error page.

I've spent more than I will admit to gain the privilege of using this crappy and now non-functioning site. I have points that will expire and am getting increasingly irritated.

I was suspicious of a 15-hour maintenance window, as serious firms keep such windows to 2-4 hours, NEVER planning for 15 hours of downtime. They didn't even properly intercept traffic and tell you the site was down. Saying it was 'intermittent' is ridiculous. An interactive website that serves a small percentage of page requests is not intermittent. It is down.

This should never have gotten this bad in the first place. The site keeps getting slower and slower through the years. I'm sure they have 100-page presentations explaining the history, which vendor or former staff's fault it was, long-range plans, and so on. The bottom line, a team has created and evolved a very weak tech stack and deployment configuration. This isn't even a high-volume website by any modern standard.

A consumer-facing issue lasting multiple days is a reason to replace a technology team and its leadership as soon as possible.

 

[ndang3]

I was able to log in, reminiscing the speeds of a media-heavy page over dial-up (for those who remember...). Then I got a fatal error trying to search. It took minutes to get to the error page.

I've spent more than I will admit to gain the privilege of using this crappy and now non-functioning site. I have points that will expire and am getting increasingly irritated.

I was suspicious of a 15-hour maintenance window, as serious firms keep such windows to 2-4 hours, NEVER planning for 15 hours of downtime. They didn't even properly intercept traffic and tell you the site was down. Saying it was 'intermittent' is ridiculous. An interactive website that serves a small percentage of page requests is not intermittent. It is down.

This should never have gotten this bad in the first place. The site keeps getting slower and slower through the years. I'm sure they have 100-page presentations explaining the history, which vendor or former staff's fault it was, long-range plans, and so on. The bottom line, a team has created and evolved a very weak tech stack and deployment configuration. This isn't even a high-volume website by any modern standard.

A consumer-facing issue lasting multiple days is a reason to replace a technology team and its leadership as soon as possible.

Vistana site working just fine and has been since around 12 am august 2.

 

[dioxide45]

I was able to log in, reminiscing the speeds of a media-heavy page over dial-up (for those who remember...). Then I got a fatal error trying to search. It took minutes to get to the error page.

I've spent more than I will admit to gain the privilege of using this crappy and now non-functioning site. I have points that will expire and am getting increasingly irritated.

I was suspicious of a 15-hour maintenance window, as serious firms keep such windows to 2-4 hours, NEVER planning for 15 hours of downtime. They didn't even properly intercept traffic and tell you the site was down. Saying it was 'intermittent' is ridiculous. An interactive website that serves a small percentage of page requests is not intermittent. It is down.

This should never have gotten this bad in the first place. The site keeps getting slower and slower through the years. I'm sure they have 100-page presentations explaining the history, which vendor or former staff's fault it was, long-range plans, and so on. The bottom line, a team has created and evolved a very weak tech stack and deployment configuration. This isn't even a high-volume website by any modern standard.

A consumer-facing issue lasting multiple days is a reason to replace a technology team and its leadership as soon as possible.

If their website made them money, it would be a different story. Truth is, the website is a cost center to them. Sales makes the money and sales doesn't need the website. The prospective buyer doesn't even have access to the website to try it out. So it is not a problem selling them the dream because they don't know about the nightmare.

 

[Bodie]

If their website made them money, it would be a different story. Truth is, the website is a cost center to them. Sales makes the money and sales doesn't need the website. The prospective buyer doesn't even have access to the website to try it out. So it is not a problem selling them the dream because they don't know about the nightmare.

For simple transactions the website eliminates the need for paid staff to deal with us pesky owners. That’s a cost savings.

 

[dioxide45]

For simple transactions the website eliminates the need for paid staff to deal with us pesky owners. That’s a cost savings.

True, but the owners pay all of the Owner Services costs through our maintenance fees.

 

[pedro47]

Looks the same. I'm looking for changes after the first year. When all the major holidays are over.

 

[m61376]

I know they were doing updates in the 1st, but given that these are reservation days I assumed it would be back up? Am I 5he only one unable to access and getting an error message?

 

[PsuFrh]

Here's what I just got when going to the MVC site: THANK YOU FOR YOUR PATIENCE Our team is working diligently to resolve intermittent performance issues. To make a reservation, please use the chat feature on this page if available, or contact Owner Services We apologize for any inconvenience.

 

[m61376]

Thanks. Me too. And I’m shocked it’s been this way for days. Didn’t know if I needed to delete cache or something or if it was ubiquitous. Today was a reservation day for the resorts that have Thursday arrivals; what a mess!