Reminds me of one of Mr. Wonderful's more colorful critiques. I think it's time they just take this website behind the barn and shoot it.
Is that the fancy Lotus 123 with Always?
Very true statement about state-of-the-art. But even doing this the "old" way should not have resulted in such significant, and apparently unanticipated, downtime of an Internet-facing application. Sure, the effort might be very high given how the complexity of such applications has grown over the years, but that's the price of making a controlled upgrade. It appears that MVC simply didn't do the kind of preparation you mentioned, with the result being the significant downtime we are seeing.
Next cold day in hell, when pigs fly, or when that snowball finally makes it in hell??
Very well said. I have a similar experience.
I think the attitude towards software development has significantly changed. Even major companies have adopted more of an "app" approach where you make incremental changes and then have your users act as the testers and identify bugs in the system. Updates can easily be pushed out to users remotely. Long gone are the days when we made sure it worked - the first time.
It’s been all year for me. As chairman’s club I was disable for months bc of the volume of my points. As were hundred of other owners. Really bad business. This website is horrible and after many tries to update it they keep failing. Meanwhile they have our money
A website that works. It’s absolutely pathetic. They need an entire new IT department. No company is this horrible with a website.
I feel this. I use a specialized software and over the past 5 or so years I have sadly realized that the users *are* the beta testers. Definitely frosts my wheaties as we pay tens of thousands for this software. And when I find a bug it takes me at least two hours on the phone to get through to support only to have the "no one else has reported that" discussion until we reach the "thanks for letting us know. We will pass this along to the analysts and it will up updated in a future release". It is honestly part of the reason that I am retiring. I don't have the patience to deal with this any more.
sounds a lot like the specialty bankruptcy software i use
I would like their definition of “working diligently”
Mine is finance related too. It is a hot mess. If you are going to make me beta test it for free, the least you could do is answer the phone/chat.
Or "intermittent"
I used to have a pic of a datacenter at a relatively sought-after College in Boston. The Professional Services team that went onsite to deploy a product of ours took the pic. The pic showed them using metal coat hangers as their wiring trays, all over the place. Imagine a bunch of racks full of gear all connected by a spiders web of cables, suspended by coat hangers. It was baffling to see, since the ASP of the product we sold them was $2.3M at that time.
Yes..a few times this morning