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owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]

rickxylon

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Location
Bloomington, MN
Resorts Owned
Aruba Ocean Club
Aruba Surf Club
Waiohai Beach Club
Phuket Beach Club
Up for me. Looks exactly the same as before but WAY SLOWER!!!!!
 

wballoni

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Milwaukee, WI
Resorts Owned
Marriott's Grande Ocean platinum
I'm not seeing any difference in performance, but I'm also not seeing ABound or Vistana... nowhere, nothing. Did they have problems and restore the system to its previous state, as someone previously suggested, or are the changes there but not visible, i.e., database mods to accommodate a future integration and a new, future user interface? I kind of suspect the former as I find it odd MVC would raise expectations so high and deliver... well, this.
 

dioxide45

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Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
I'm not seeing any difference in performance, but I'm also not seeing ABound or Vistana... nowhere, nothing. Did they have problems and restore the system to its previous state, as someone previously suggested, or are the changes there but not visible, i.e., database mods to accommodate a future integration and a new, future user interface? I kind of suspect the former as I find it odd MVC would raise expectations so high and deliver... well, this.
We have no idea what the updates entailed. So this might be what they were expecting to deliver. It was us who may have built this up to be more than it was meant to be.
 

wballoni

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We have no idea what the updates entailed. So this might be what they were expecting to deliver. It was us who may have built this up to be more than it was meant to be.
If this IS what they were planning to deliver, then I think this is only the first step and more work, and likely down time, will follow. So near, yet so far....
 

jwalk03

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I can't get the site to load at all. I just get a white screen over and over again
 

dioxide45

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If this IS what they were planning to deliver, then I think this is only the first step and more work, and likely down time, will follow. So near, yet so far....
If they plan to roll something out on the 7th like the sales offices have recently been saying, I would say there is more downtime in the immediate future. In fact, they should already have the notice up on the website.
 

vol_90

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Resorts Owned
Marriott Phuket Beach Club, Grand Chateau, Canyon Villas, Abound & Asia Pacific Points
System is SLOW! Had to call in to book a labor day weekend 2023 reservation and the system was slow for the Marriott Rep as well
 

gln60

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The Garden State
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Abound Points
Promises made……Promises unkept….its downright embarrassing…but honestly…..I’m not surprised…..pathetically inept
 

dioxide45

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Promises made……Promises unkept….its downright embarrassing…but honestly…..I’m not surprised…..pathetically inept
I am not sure what promise was made?
 

BigDawgTUG

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From the initial outage alert: "This important update will enhance your vacation planning and online experience."
 

Bodie

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Correct me if I’m wrong but isn’t the new CEO an IT guru? I mean, that’s what his bio says and all.
 

dioxide45

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Correct me if I’m wrong but isn’t the new CEO an IT guru? I mean, that’s what his bio says and all.
I beleive he is a finance guy, the IT group reports up through finance.
 

BigDawgTUG

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My recollection is that during one of the investor calls, they mentioned that they had outsourced the IT integration of the merged system to SalesForce.com.
 

dioxide45

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My recollection is that during one of the investor calls, they mentioned that they had outsourced the IT integration of the merged system to SalesForce.com.
They did mention they were using SalesForce, but I don't know if that is also for their technology vendor for the customer facing website. I do beleive that their IT is being outsourced.
 

kyaustin

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The MVC site is back down for me, there's a message about them working on intermittent issues from yesterdays updates but when I click on Owner Log in I get the blank generic internet page about the site not working....
 

Seaport104

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The MVC site is back down for me, there's a message about them working on intermittent issues from yesterdays updates but when I click on Owner Log in I get the blank generic internet page about the site not working....

same for me
 

wballoni

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The MVC site is back down for me, there's a message about them working on intermittent issues from yesterdays updates but when I click on Owner Log in I get the blank generic internet page about the site not working....
Interesting that the new message mentions "Owner website and reservation system updates." I'm sure many interesting reservation system updates can be essentially invisible (more flexible database schema, etc.). But I saw no evidence of website updates. I suppose there could be improvements to the website that are not visually apparent (page load time improvements, etc.), but I see no evidence of that either.
 

larryallen

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Vegas Baby!
Resorts Owned
KOBC x6, Westin Kierland x2, and we went to the darkside and bought points!
Seems to be down still. :(
 

Bodie

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I do believe the new CEOs resume includes his expertise in IT.
 

dougp26364

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I do believe the new CEOs resume includes his expertise in IT.

Now that’s funny.

They should put him on the sales floor
 

dioxide45

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This is what their Press Release had to say about John Gellar;
The forthcoming appointment to Chief Executive Officer in 2023 is the next natural step for John, who has served as the company's President since 2021 with oversight over the Vacation Ownership, Finance & Accounting, Human Resources, and IT functions. He previously served as the company's Chief Financial Officer. Prior to that, he worked for Marriott International in various senior roles supporting North America Lodging Operations and Internal Audit.
 
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