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owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]

AlmostRetired

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Grande Ocean Platinum, 3 x Grand Chateau 3 Bedroom (annual, EOY Odd, EOY Even).,
I was going to post pick the time MVCI will come up but in rethinking this, how about pick the date that it comes up and stays up. Key is stays up. 8/3
 

BigDawgTUG

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Come on guys, that just way too high of a bar to be satisfied! For weeks, I've been getting "Fatal Error" or "Outside Booking Window" messages in response to most of my searches. Maybe if things work 10 to 20% of the time???
 

Marathoner

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It is now 18 hours and counting. I had zero expectation that 15 hours would be met. All it indicates is that it is complex. I also think that this is done on Monday morning and day is telling. At my company, IT does releases on the weekends so that customers and clients are not affected. Clearly working on the weekends and paying overtime is not something that MVC cares to do when it's only owners that are affected
 

kozykritter

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It is now 18 hours and counting. I had zero expectation that 15 hours would be met. All it indicates is that it is complex. I also think that this is done on Monday morning and day is telling. At my company, IT does releases on the weekends so that customers and clients are not affected. Clearly working on the weekends and paying overtime is not something that MVC cares to do when it's only owners that are affected
I would imagine that a large number of bookings are done on the weekends because this is a timeshare website. It's likely they picked the time frame that had the average lowest amount of traffic over time.
 

Bodie

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Is there a betting pool going on? I say August 5…..2023.
 

rstolker

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I was going to post pick the time MVCI will come up but in rethinking this, how about pick the date that it comes up and stays up. Key is stays up. 8/3

As usual, nothing that MVCI says is believable. It's been almost 24 hours (not 15) since the website went down and they are still offline. The dial-up number is also closed for the day. They must think we are really stupid to stand for this.
 

Bodie

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Well, they did say “approximately” 15 hours. The standard CYA excuse.
 

Marathoner

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I would imagine that a large number of bookings are done on the weekends because this is a timeshare website. It's likely they picked the time frame that had the average lowest amount of traffic over time.

I can respect that perspective and if that is the motivating factor, then I love it. How many reservations do you make on Sat night to Sunday evening vs any other 24 hr period? Given DC points reservations start on midnight the following night - Tuesday at midnight, do you think owners were paramount in their consideration? I may be wrong so would like to hear other perspectives
 

TUGBrian

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feel abounded yet?
 

kozykritter

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The updated message on the website says it's taking longer than they planned so they're inviting people to come back to the website tomorrow instead. They still plan to release today's inventory at 9:00 a.m. tomorrow.
 

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billymach4

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Personally I am a very outspoken critic of this website and affiliated processing. Whatever they are doing is a Massive Project. Been on the backend of many such projects myself.

Let's cut them some slack and let them get it right.
 

dougp26364

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Marriott Shadow Ridge
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Hilton Grand Vacation Club Las Vegas Blvd
Grand Colorado on Peak 8
Spinnaker French Quarter Resort Branson
Personally I am a very outspoken critic of this website and affiliated processing. Whatever they are doing is a Massive Project. Been on the backend of many such projects myself.

Let's cut them some slack and let them get it right.

Generally speaking, when facing such a huge undertaking such as they are, it would have been wiser to state a longer period for the site to be down bs shorter. If it came up sooner, we’d all be saying, “Look at that! They did it quicker than they told us.” Instead they went with an ambitious timeline and the narrative comes out negative.

Most of us on TUG understood it would take longer. I wonder why they didn’t see it?
 

dioxide45

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Personally I am a very outspoken critic of this website and affiliated processing. Whatever they are doing is a Massive Project. Been on the backend of many such projects myself.

Let's cut them some slack and let them get it right.
Massive Project? They are just adding "Abound by" before Marriott on all the branding. Nothing else. Pretty simple change really that is taking them well over 20 hours... :p
 

billymach4

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Generally speaking, when facing such a huge undertaking such as they are, it would have been wiser to state a longer period for the site to be down bs shorter. If it came up sooner, we’d all be saying, “Look at that! They did it quicker than they told us.” Instead they went with an ambitious timeline and the narrative comes out negative.

Most of us on TUG understood it would take longer. I wonder why they didn’t see it?
Internal Politics for sure! The Project Manager surely wanted to make Senior Management Happy with some optimistic optics.
 

TUGBrian

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wonder if they used the same folks who handled the vystar mobile banking upgrade?
 

ndang3

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Site is back up, but no change. All of our information is accurate - bookings, ownership, etc.
 

BigDawgTUG

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Back up and, for me, just as buggy as before. I continue to periodically get "Outside Booking Window" for searches in August 2022.
 

vol_90

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On a positive note I made a reservation on July 30th, 2022 for August 2023 and our 555 2022 Holding Points were used as part of the points reservation. Wonder if Marriott will catch this :ponder:
 

AlmostRetired

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I guess over time, MVCI did a good job in training me on expectations. I will be satisfied if it really comes up within 15 hours, I can still see my ownership in my account and we don't lose functions we already had. Anything above this is a major win.

If it looks like a duck and sounds like a duck…..My guess is they backed off the changes and kept the old systems in place because of system issues with the changes.

the acquisition of ILG is a few weeks short of 4 years. It doesn’t matter how long it takes and how often they mess up the transition, where else are we going? I am happy with my ownership before the acquisition, during the long integration phase and have little doubt it will continue when they figure out how to merge.
 
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dougp26364

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Marriott Shadow Ridge
Marriott Ocean Pointe
Marriott Destination Club Points
Hilton Grand Vacation Club Las Vegas Blvd
Grand Colorado on Peak 8
Spinnaker French Quarter Resort Branson
Much ado about nothing
 
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