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Marriott's Grande Ocean (Enrolled)
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Same here.
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owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]
- Thread starter BigDawgTUG
- Start date
The website seems to be working fine for me right now and I also made multiple bookings only a few hours ago.
gln60
TUG Member
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Marriot Harbour Lake
Abound Points
Website is back up and running now.
Bill4728
Moderator
Right now ( Sat morning) The website is down and there is a virus as well
Werner Weiss
TUG Member
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- Jun 6, 2005
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Users of Avast Web Shield (at least on Apple Mac computers) are likely getting the same message I'm getting, which indicates that the website is infected.
"This URL contains malicious code that could harm your computer.
If you’re willing to risk it, you can turn off your Avast Web Shield to continue.
But we strongly recommend walking away from this one."
Whether the website is actually infected, or whether Avast is wrong on this, I would hope that the IT staff at Marriott Vacation Club is now dealing with this situation.
"This URL contains malicious code that could harm your computer.
If you’re willing to risk it, you can turn off your Avast Web Shield to continue.
But we strongly recommend walking away from this one."
Whether the website is actually infected, or whether Avast is wrong on this, I would hope that the IT staff at Marriott Vacation Club is now dealing with this situation.
klkaylor
TUG Member
I got the same thing - sorry started a new thread. I alerted the Grand Residence support folks as well .
I doubt very much it is a genuine malware/scam issue. Disclosure: my background and traning is in Info Sec. Avast is known for false positive ALOT.
Werner Weiss
TUG Member
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I agree. Avast's reason for blocking the owner login page ("Threat: URL: Scam") is odd. It does not identify malware, domain Impersonation, a virus, or any other specific threat.
Avast's message just seems to suggest that MVC is scam. No matter what anyone thinks about timeshares, MVC is not a scam. It's just a way of paying for vacation accommodations that works well for some people and not so well for others.
A few hours ago, I submitted a form to Avast about this.
Yesterday, I sent email to MVC Owner Services, requesting that my email be forwarded to MVC IT.
Werner Weiss
TUG Member
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I received a reply from a member of the Avast Customer Care Team. It begins like this:
I checked the Owner login page. I was able to login without being blocked by Avast.
Hello,
Thank you for contacting Avast and reporting a false positive URL detection. I'm happy to help.
The reported URL was checked by Avast virus specialists and based on the findings the detection was removed. The website is now marked as clean in the Avast virus database. This change may take up to 1 hour to take full effect. Please accept my apology for the inconvenience caused.
Thank you for contacting Avast and reporting a false positive URL detection. I'm happy to help.
The reported URL was checked by Avast virus specialists and based on the findings the detection was removed. The website is now marked as clean in the Avast virus database. This change may take up to 1 hour to take full effect. Please accept my apology for the inconvenience caused.
I checked the Owner login page. I was able to login without being blocked by Avast.
timtax
TUG Member
I am able to login but my remaining elected club points are now gone. Can't book a reservation or even see my balance.
TheTimeTraveler
TUG Member
Unable to log in @ 11:19 pm on Monday, November 20th, 2023.
Happy Thanksgiving to all.
.
Happy Thanksgiving to all.
.
- Joined
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Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
It seems to be working for me.
Unfortunately, I think that's you. I was on at about the same time and made a reservation.
gln60
TUG Member
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Marriot Harbour Lake
Abound Points
I got the same message an hour ago…up and running now
- Joined
- May 20, 2006
- Messages
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- 22,473
- Location
- NE Florida
- Resorts Owned
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Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
No issues here logging in and navigating.
burg1121
TUG Member
is anyone having issues logging on
I am signed in using it now, but it is very slow responding.
Update - perhaps I commented too soon, it seems to have frozen now!
Last edited:
kozykritter
TUG Member
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Same on this end...each page takes a minute or two to load.
gln60
TUG Member
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Marriot Harbour Lake
Abound Points
Site is working fine for me
Marriott's system is currently not allowing me to do a 13 month consecutive booking. I have two MOC fixed weeks with auto-booked reservations that are 13 months out today & I'm trying to append my Ko Olina weeks to them but their system is refusing to allow it. Owner services support's initial response was that 13 month bookings can now only be done at the same resort & mixing resorts is no longer allowed! My response was that I've been doing this for about 8 years now without any problems & why has this been changed? They're currently looking into it & 'will get back to me'. This is really bad news if it can't be done going forward & greatly reduces the value of my weeks to me.
You will just have to call again to get another agent.
Not the fault of the agent. She had the weeks on hold and was trying to complete the booking but kept getting an error from their system when she went to finalize the reservations. I've just received emails for the reservations she was trying to make so hopefully the problem is resolved (at least for me).