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owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]

dioxide45

TUG Review Crew: Expert
TUG Lifetime Member
Joined
May 20, 2006
Messages
48,451
Reaction score
19,912
Points
1,399
Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
No problems logging in to II right now either.
 

kozykritter

TUG Member
Joined
Nov 5, 2012
Messages
1,280
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Points
373
Location
Here, There and Everywhere
Resorts Owned
Sheraton Flex, MVC Points, Worldmark
In consideration of the moderator and the chat community, please consider posting any website issues in the sticky at the top of the forum instead of creating a new thread so the moderator doesn't have to spend time moving it there anyway.
 
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ocdb8r

TUG Member
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In consideration of the moderator and the chat community, please consider posting any website issues in the sticky at the top of the forum instead of creating a new thread so the moderator doesn't have to spend time moving it there anyway.
Noted for the future. I considered this, but given it wasn't solely the owners.marriott.com site (which the sticky refers to) and all MVC Group sites, I went ahead and posted a thread.
 

jmmoultn

TUG Member
Joined
Mar 14, 2015
Messages
117
Reaction score
55
Points
138
Location
Boston
Had the same problem. It seemed Chrome worked a little better than Safari...
 

Hindsite

TUG Member
Joined
Jul 16, 2023
Messages
751
Reaction score
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Points
143
Any one else struggling to log in today? Using Chrome if that matters.

1711644714176.png
 

wballoni

Guest
Joined
Apr 20, 2021
Messages
97
Reaction score
83
Points
28
Location
Milwaukee, WI
Resorts Owned
Marriott's Grande Ocean platinum
Did MVC just revamp their site? I am getting something that looks, umm... incomplete.
 

m61376

Tug Review Crew
TUG Member
Joined
Aug 2, 2006
Messages
7,206
Reaction score
272
Points
518
Location
NY
Resorts Owned
Marriott Aruba Surf Club 2 & 3BRs
I was wondering if it was a site change or just another IT error- I've been in the habit of logging in on more than one device and/or browser when I'm going to make reservations at the 12 month mark, in case I get the wheel just turning or some other glitch. Anyway, when I did this the calendars opened on both devices but got a strange multiple logins message when I tried to click through and couldn't reserve online. Luckily, I was wary of potential glitches with all the IT problems and had my husband calling in at the same time, and got what we wanted, but I was wondering if others have been able to reserve online if they've been signed in on more than one device and/or browser. Obviously, I'd like to know for next time around.
 

claraj

TUG Member
Joined
Jun 30, 2023
Messages
514
Reaction score
425
Points
113
Location
Big Apple
Resorts Owned
Marriott Grande Vista, Marriott Los Suenos
I received this error trying to book this morning. Currently on hold for assistance.
Update- I received an email confirmation for the reservation despite not being able to get past this screen. I also see that they've deducted points for this reservation 3 times!

After reaching out via chat and on the phone, the issue was resolved and points returned. *Phew* I think there were website glitches (I received other error messages when trying to pull up reservation history) and the transaction went through 3 times.
Screenshot_2024-05-21-09-09-52-11_40deb401b9ffe8e1df2f1cc5ba480b12.jpg
 
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kiko412

TUG Member
Joined
Oct 22, 2023
Messages
38
Reaction score
46
Points
68
Location
Central Vly in Nor Cali
Resorts Owned
MVC Wks & Pts
I received this error trying to book this morning. Currently on hold for assistance.
Update- I received an email confirmation for the reservation despite not being able to get past this screen. I also see that they've deducted points for this reservation 3 times!

After reaching out via chat and on the phone, the issue was resolved and points returned. *Phew* I think there were website glitches (I received other error messages when trying to pull up reservation history) and the transaction went through 3 times.
View attachment 93195
I received the same error message last week when trying to book. Not only on my phone browser but on my laptop also. Lasted at least most of day that day. I finally just called in and made the reservation. No points were deducted during the error so all ended well. They couldn't explain the error message but just said it was a glitch.
 

Ixchel

Guest
Joined
Oct 10, 2021
Messages
92
Reaction score
20
Points
18
Resorts Owned
Marriott Grand Ocean
Marriott Vacation Club
Shell Vacation Club SFW
Is it finally here???

qsoqrwevr5ml5v74zfxf.jpg

PARDON OUR DUST
Your Owner website will be offline starting 12:30 a.m. Eastern Time on August 1, 2022, for a scheduled system update. We expect the website to be unavailable for approximately 15 hours.
There continues to be many behind-the-scene improvements as we bring together multiple vacation options for you to explore and enjoy. This important update will enhance your vacation planning and online experience.
Thank you for your patience during
this extended outage.
For Weeks Owners, any inventory scheduled to be released on August 1st will be moved to 9:00 a.m. on August 2nd. later.
Just left Royal Palms and received two Checkout reminders. One from Royal Palms AND one from Oceana Palms-- both had my name listed and were sent to my cell. Called Oceana Palms and verified no one was registered there under my name or Bonvoy #. Agent said it was a glitch. Still unsettling.
 

Dean

TUG Review Crew
TUG Member
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Just left Royal Palms and received two Checkout reminders. One from Royal Palms AND one from Oceana Palms-- both had my name listed and were sent to my cell. Called Oceana Palms and verified no one was registered there under my name or Bonvoy #. Agent said it was a glitch. Still unsettling.
What I've found is that when I have contact information in my contacts with a resort associated, emails and texts appear to come from that resort even when it didn't.
 

igopogo

TUG Member
Joined
Jan 12, 2022
Messages
297
Reaction score
156
Points
103
I haven’t been able to access reservations all day today. Wondering if I am alone or if others are having the same issue.
 

Fasttr

TUG Review Crew
TUG Member
Joined
Jun 26, 2013
Messages
6,333
Reaction score
3,523
Points
498
Location
Connecticut
Resorts Owned
Marriott's Grande Ocean (Enrolled)
MVC Trust Points
I haven’t been able to access reservations all day today. Wondering if I am alone or if others are having the same issue.
You are not alone....the crappy system is having issues.
 
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