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  • A few of the most common links here on the forums for newbies and guests!
  • The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!

owners.marriottvacationclub.com CURRENT IT ISSUES [MERGED]

No problems logging in to II right now either.
 
In consideration of the moderator and the chat community, please consider posting any website issues in the sticky at the top of the forum instead of creating a new thread so the moderator doesn't have to spend time moving it there anyway.
 
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kozykritter said:
In consideration of the moderator and the chat community, please consider posting any website issues in the sticky at the top of the forum instead of creating a new thread so the moderator doesn't have to spend time moving it there anyway.
Click to expand...
Noted for the future. I considered this, but given it wasn't solely the owners.marriott.com site (which the sticky refers to) and all MVC Group sites, I went ahead and posted a thread.
 
Any one else struggling to log in today? Using Chrome if that matters.

1711644714176.png
 
Did MVC just revamp their site? I am getting something that looks, umm... incomplete.
 
I was wondering if it was a site change or just another IT error- I've been in the habit of logging in on more than one device and/or browser when I'm going to make reservations at the 12 month mark, in case I get the wheel just turning or some other glitch. Anyway, when I did this the calendars opened on both devices but got a strange multiple logins message when I tried to click through and couldn't reserve online. Luckily, I was wary of potential glitches with all the IT problems and had my husband calling in at the same time, and got what we wanted, but I was wondering if others have been able to reserve online if they've been signed in on more than one device and/or browser. Obviously, I'd like to know for next time around.
 
I received this error trying to book this morning. Currently on hold for assistance.
Update- I received an email confirmation for the reservation despite not being able to get past this screen. I also see that they've deducted points for this reservation 3 times!

After reaching out via chat and on the phone, the issue was resolved and points returned. *Phew* I think there were website glitches (I received other error messages when trying to pull up reservation history) and the transaction went through 3 times.
Screenshot_2024-05-21-09-09-52-11_40deb401b9ffe8e1df2f1cc5ba480b12.jpg
 
Last edited:
claraj said:
I received this error trying to book this morning. Currently on hold for assistance.
Update- I received an email confirmation for the reservation despite not being able to get past this screen. I also see that they've deducted points for this reservation 3 times!

After reaching out via chat and on the phone, the issue was resolved and points returned. *Phew* I think there were website glitches (I received other error messages when trying to pull up reservation history) and the transaction went through 3 times.
View attachment 93195
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I received the same error message last week when trying to book. Not only on my phone browser but on my laptop also. Lasted at least most of day that day. I finally just called in and made the reservation. No points were deducted during the error so all ended well. They couldn't explain the error message but just said it was a glitch.
 
BigDawgTUG said:
Is it finally here???

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PARDON OUR DUST
Your Owner website will be offline starting 12:30 a.m. Eastern Time on August 1, 2022, for a scheduled system update. We expect the website to be unavailable for approximately 15 hours.
There continues to be many behind-the-scene improvements as we bring together multiple vacation options for you to explore and enjoy. This important update will enhance your vacation planning and online experience.
Thank you for your patience during
this extended outage.
For Weeks Owners, any inventory scheduled to be released on August 1st will be moved to 9:00 a.m. on August 2nd. later.
Click to expand...
Just left Royal Palms and received two Checkout reminders. One from Royal Palms AND one from Oceana Palms-- both had my name listed and were sent to my cell. Called Oceana Palms and verified no one was registered there under my name or Bonvoy #. Agent said it was a glitch. Still unsettling.
 
Ixchel said:
Just left Royal Palms and received two Checkout reminders. One from Royal Palms AND one from Oceana Palms-- both had my name listed and were sent to my cell. Called Oceana Palms and verified no one was registered there under my name or Bonvoy #. Agent said it was a glitch. Still unsettling.
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What I've found is that when I have contact information in my contacts with a resort associated, emails and texts appear to come from that resort even when it didn't.
 
I haven’t been able to access reservations all day today. Wondering if I am alone or if others are having the same issue.
 
igopogo said:
I haven’t been able to access reservations all day today. Wondering if I am alone or if others are having the same issue.
Click to expand...
You are not alone....the crappy system is having issues.
 
Anyone getting this today?
1720537875202.png
 
HN_KWT said:
I got this today and I tried everything to have it work but I couldn’t. I submitted a complaint and waiting for their reply.
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I got this yesterday and today. It is so frustrating. Tried online chat, but they were not helpful at all.
 
I got errors trying to login yesterday. BTW, I just got back from Ocean Club Aruba on Saturday and the nightly timeshare tax kept being doubled on our three rooms. I had to complain 3 times to the front desk to remove the extra charges. They said that it was because of a system upgrade, they were aware of the issue and they were in the process of fixing it. I wonder how many people didn’t check their folios every few days like we did and paid double. Not cool Marriott!
 
Still not working. Glad I wasn’t trying to reserve this morning. Spoke with them and rep hadn’t received any complaints. Obviously they opened a ticket, whatever that actually means.
People need to call in and complain


Sent from my iPhone using Tapatalk
 
Hi All

has anyone experienced the same problem as me?
When finalising a points reservation, one is offered the opportunity to edit the primary guest details. I am 100% unable to do so, whenever I open that option, If I attempt to then 'save' I am unable to save anything ,even without making any changes, and a little red box appears around the 'state' field. I have duplicated this on several browsers and on mobile phone.
 
catharsis said:
Hi All

has anyone experienced the same problem as me?
When finalising a points reservation, one is offered the opportunity to edit the primary guest details. I am 100% unable to do so, whenever I open that option, If I attempt to then 'save' I am unable to save anything ,even without making any changes, and a little red box appears around the 'state' field. I have duplicated this on several browsers and on mobile phone.
Click to expand...
They should remove this option, since one currently can only complete reservations in the name of the owner who is logged in. I have been told that designating anyone else, including my co-owner spouse, as the primary guest requires the submission of a completed guest name change form.

For years, I’d been accustomed to using just my login, then listing my husband as primary (and furnishing his bonvoy #), when I wanted/needed him to accrue the elite night credit. Recently, when I have again forgotten to log in under his credentials for a stay in his name, I have been listing him as my additional guest, relying on front desk personnel to change the bonvoy number at checkin.
 
Website is very finicky today. Getting many error messages in between a rare, successful search.
 
Today number of nights is not selectable in Chrome, Safari or Edge. On my phone I can choose number of days, but the search button still does not activate.

They should not let the interns mess with the web site. Or maybe only the interns.
 
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