New Wyndham Website (2020)

[wed100105]

I'm irate with it and gave them an earful in my feedback. Ugh.

 

[HitchHiker71]

@Richelle and I are recording reported errors to submit for follow up. I suspect many owners that are missing the calendar are using desktops/laptops/tablets with larger display device real estate. This new site was tailored for mobile devices since the metrics indicated the vast majority of website users use smartphones to access the website.

Curious, those of you who are particularly upset about the loss of the calendar view, what type of device are you using? I’m a techie and I often used the calendar view even on my smartphone - but that view was really meant for larger display devices. I too hope they will bring some version of it back and this is item #1 on our submission list.


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[55plus]

The calender is gone. Not available on my PC, tablet or smartphone. Screwed the owners again. And to think, they charge us for this new piece of crap.

 

[chapjim]

I haven't tried out the new website yet and I may not for a while. I have so few points left that I won't be able to book anything until the next round or two of COVID cancellations. By then, you all will have it figured out or Wyndham will have blown it up.

I'm in awe that Wyndham would roll out a reservation system minus calendar. Brilliant!

Thank you!

 

[Deb from NC]

Is there anywhere to just see a list of all resorts? I finally was able to get in, but the sight is just listing the 20 or so resorts nearest to where Iive.
And I NEVER use the site on a smartphone! I usually use a tablet, or occasionally a laptop. Geeez........

 

[Cyrus24]

@Richelle and I are recording reported errors to submit for follow up. I suspect many owners that are missing the calendar are using desktops/laptops/tablets with larger display device real estate. This new site was tailored for mobile devices since the metrics indicated the vast majority of website users use smartphones to access the website.

Curious, those of you who are particularly upset about the loss of the calendar view, what type of device are you using? I’m a techie and I often used the calendar view even on my smartphone - but that view was really meant for larger display devices. I too hope they will bring some version of it back and this is item #1 on our submission list.


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I use both. I had no issues with the availability calendar when using my phone. Not as clean as on the laptop, but, it still worked. This new search feature has some good value for those with really stringent fixed travel dates and travel period lengths. For us, we string stays together and we are seldom locked into a set length of time for travel. In some cases, 5 days might be preferred but 4 or 3 day lengths might be preferred. And, we are frequently flexible within a several week time period. We also like to do 3,2,1 day stays. The -3 to +3 is nice when you have a fixed travel period. They need to add a 'flexible' option for -3, -2, -1 length of stay options. And, they need to give us the option of looking at just 1 resort, not ALL the resorts in a general area. Of course, bringing back the availability calendar would solve all my issues with the new woefully inadequate search feature.

This will get a lot of discussion. When they changed in 2017, there was a major policy change that irked me. I made the system work. This time they have taken away a feature that was appreciated by MANY, for no apparent reason. I've seen lots of other complaints about the new site but they pale in comparison to going in reverse on the search feature.

 

[Cyrus24]

Question. When I search Austin, several WorldMarks show up. They say call. Does their presence mean that they are truly available? If so, I'm willing to trade the availability calendar for real WorldMark availability being seen. Probably too good to be true, will call tomorrow if no one has an answer. If they truly do not mean available, they've added a whole lot of garbage to the drill down through when saying 'flexible'. I see a lot more calls going to the Wyndham number. Hope they hire more people to handle the extra calls.

 

[jumoe]

Regarding "spinning"...
On the new login page... try a <ctrl><f5>
This command means "pull data fresh from the server"
Then log in.
I tried to log in using an "old" url, and it redirected me to the "new" url. I tried to log in. It was endlessly spinning.
I tried the <ctrl><f5> and then logged in and it worked.

 

[Richelle]

@Richelle and I are recording reported errors to submit for follow up. I suspect many owners that are missing the calendar are using desktops/laptops/tablets with larger display device real estate. This new site was tailored for mobile devices since the metrics indicated the vast majority of website users use smartphones to access the website.

Curious, those of you who are particularly upset about the loss of the calendar view, what type of device are you using? I’m a techie and I often used the calendar view even on my smartphone - but that view was really meant for larger display devices. I too hope they will bring some version of it back and this is item #1 on our submission list.


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It seems the calendar is the biggest rub. I didn’t like it on the phone but it was handy on the desktop. They took away “next available” from the original site, and replaced it with the calendar”. Now they have flexible dates. Flexible dates is handy, but doesn’t replace the calendar. So far the list I have is:

1. No calendar

2. Contracts not displaying biannual status or being consistent with how it displays the point allotment. My UDI shows 63,000 instead of 126,000 like it did before. Yet the biannual converted fixed week still shows 308,000.

3. Cannot find financial info anywhere. Not even the assessment invoice we could download before.

4. Floor plans that were on the old site are missing.

5. Cannot book more then 13 days at once. Or more then 6 on the ARP period.

6. No exit button while booking. Hitting back button on the browser will give you the prompt to exit booking, but when you try to book again, it gives you the multiple transactions error. You have to wait for the session to timeout before you can book again.

7. I can only see twelve months ahead. I should see 13 months if I’m going to use my ARP. Also, on that 12th month, it won’t allow you choose a check out date that falls into that 13 month. For example if I chose a checkin date of May 29th, it won’t allow me to choose a check out date of June 1 or beyond.

Did I miss complaints about functionality?

 

[Cyrus24]

The search does not offer 'selected site only' option functionality. Having all area resorts listed clutters up the list when you only want to be at a specific site. I can see where some may like this. But we would all have to agree that having Galena IL show up on a Glacier Canyon search is just out and out useless. Same with Smokey Mountain being listed on a Lake Lure NC search. And, I'd like some understanding on what it means when a WorldMark site shows up. Is it really available as the list might imply?

 

[bendadin]

I can only see 12 months on the phone but I do see the ARP months on a computer.

My converted EOY fixed weeks (all Hawaii) show as full points.

The calendar loss is ridiculous as everyone agrees.

My upcoming reservations though is horrible. You can only see the first 3 on the phone. You can't see whose name, or upgrade option unless you click into it. You used to be able to see when they were upgrading (not that I think anything has been upgrading.)

The search bar linked to Google is also ridiculous. So I'm guessing that IT works at South Street in Orlando.

Owner services told me that it would pull resorts up to 150 miles away. I search for Destin and it gives me Pompano. Math is not somebody's strong suit.

 

[Happy Hopian]

Did anyone notice the graphic on the front page (the blue box opposite the smartphone image) - it says BRAND-NEW CALENDAR WITH BETTER SEARCH FLEXIBILITY. Well, where the heck is the calendar?!?!?

 

[Happy Hopian]

everyone should message the VP in charge of this project annie.roberts at wyn dot com and give them your feedback. She is the nice lady featured in the welcome to the new website video.

 

[55plus]

First the Chinese screws over the world with a virus, then Wyndham screws over the owners with the website. It's like a double whammy! Who benefits from the virus....China. Who benefits from the website, not us. Most likely, Extra Holidays.

 

[dgalati]

First the Chinese screws over the world with a virus, then Wyndham screws over the owners with the website. It's like a double whammy! Who benefits from the virus....China. Who benefits from the website, not us. Most likely, Extra Holidays.

Sad to say Wyndham has been doing it for years. Lets not forget Wyndham also has the right to change rules when they deem it neccessary or it benefits their bottom line.

 

[BDMX2]

Curious, those of you who are particularly upset about the loss of the calendar view, what type of device are you using? I’m a techie and I often used the calendar view even on my smartphone - but that view was really meant for larger display devices. I too hope they will bring some version of it back and this is item #1 on our submission list.
[/QUOTE]

I access via either personal or work laptop, using Chrome. I don't think I've ever used my phone or tablet.

 

[schoolmarm]

OK, I logged in late last night. I NEVER use my phone to book or look at the Wyndham website. NEVER. This website was designed for the phone. I am using a MacBook Pro with Firefox.

1. Where is the BOOK button? I was going to try to book something. Clickety click clickety click. OH, under "Explore resorts" I can type in a resort name, then dates (WHAT? I don't know when I'm going, I have a flexible teacher's schedule for the summer) and then I get a list of resorts which are not the one that I asked for.

2. No calendar. Enough said. This is CRUCIAL. The +/- 3 days flexibility is a lot of clicking. Clickety click.

3. From some unknown clickety click page it popped up a list of resorts "in my area". I live in Ohio. It thinks that I live in Florida. (This is just a cruel tease because we are supposed to have SNOW today in May).

4. There seems to be a LOT of marketing for new owners or those who do not own on this site. I kept clickety clicking away and NO, this has my contracts and points and is NOT a non-owners site. Why do we have all this marketing crap taking up space that could be used for FLOOR PLANS and an AVAILIBILITY CALENDAR?

5. Clickety Click. Finally found the Owners directory under Publications which was under....something else. News? It was not near "Explore Resorts". That is where it SHOULD be. We have so many confused owners on those Facebook groups because they have NOT read the directory. I didn't click to see if it was usable. I am hoping that it is a link to the digital copy and not chopped up.

6. Clickety click, and I'm just too weary to click anymore. Never did find a points chart, or a resort page with info about resorts or a MAP (except a map of Florida with my "nearby" resorts) The only info about a resort I found was under Explore Resorts with the "booking" search "feature".

7. I'm tech savvy and can usually figure things out. Couldn't find my yearly assessments pdfs. Couldn't find past bookings.

8. I DID find a Club Wyndham Bavaria listed under the COVID-19 affected resorts. Wait! WHAT? I go to Bavaria and other parts of Europe all the time. Tried to search for it. Nothing. Probably because my flexible dates didn't match a vacancy.

I give up. It was the wee hours and I was just too tired. And to think that I was actually going to PIC up and make a telesales purchase.
NOPE NOPE NOPE

 

[paxsarah]

Did I miss complaints about functionality?

These are less about functionality and more straightforward errors. 404 errors for some resort pages (Great Smokies Lodge and Wyndham Smoky Mountains). Some points charts links go to bad URLs (see Ocean Boulevard but there are others). I’ve also submitted these (and others) via feedback.

 

[Sandi Bo]

@Richelle and I are recording reported errors to submit for follow up. I suspect many owners that are missing the calendar are using desktops/laptops/tablets with larger display device real estate. This new site was tailored for mobile devices since the metrics indicated the vast majority of website users use smartphones to access the website.

Curious, those of you who are particularly upset about the loss of the calendar view, what type of device are you using? I’m a techie and I often used the calendar view even on my smartphone - but that view was really meant for larger display devices. I too hope they will bring some version of it back and this is item #1 on our submission list.


Sent from my iPhone using Tapatalk

Where are those stats coming from (mobile use). I don't believe it. Time for a Tug poll mobile versus desktop? I use both, but definitely use my desktop more than mobile. Maybe because the previous mobile app sucked. I can't speak to the new one, haven't gotten in yet. I got further today than yesterday I see others have gotten the same. I can't login so tried to re-register. Progress? Just glad I don't have a lot to do on the system at this time.

 

[BDMX2]

And now I log on and it paints the header, left menu bar, and footer, but the white space where my information should be populating is blank and doesn't populate as I navigate around. This is not an app that is ready for production by any stretch of the imagination. I work on the business side of a customer-facing application, we would never-ever move something with so many issues out to release status.

 

[Sandi Bo]

Ha. I got in. Using another owner on the account, not mine.

Comically, 2 of our missing 3 owners are there now (they've been missing for years, I got a message about 2 weeks ago it was fixed and it wasn't, so I was curious what would happen with this new POS. I guess that is progress.

Oh well, feel like I got my foot in the door and can at least start checking things out.

Oh boy. 30+ years experience in IT, nothing has ever compared to the the antics of Wyndham. Not. Even. Close.

 

[liquidmas]

Would not open on my tablet. Opened on my phone. No problem. Search function was very similar to how I searched before. I liked the function that used my address and gave me availability for resorts within Florida. Will keep exploring.

 

[jbroner]

@Richelle and I are recording reported errors to submit for follow up. I suspect many owners that are missing the calendar are using desktops/laptops/tablets with larger display device real estate. This new site was tailored for mobile devices since the metrics indicated the vast majority of website users use smartphones to access the website.

Curious, those of you who are particularly upset about the loss of the calendar view, what type of device are you using? I’m a techie and I often used the calendar view even on my smartphone - but that view was really meant for larger display devices. I too hope they will bring some version of it back and this is item #1 on our submission list.


Sent from my iPhone using Tapatalk

I use a desk top for searching and making reservations. Almost impossible to find and make a reservation without it in my opinion.

 

[paxsarah]

I'm on here and the Facebook groups a lot, so if someone has a question or issue and I want to see what they're talking about or provide them a screenshot, if my phone is in my hand then my phone is how I visit the owner website. But if I'm booking or researching something for myself, I usually make it a point to use my computer. So according to Wyndham, I'm probably adding to the majority of mobile website use, but I find the desktop website better for the uses that are most important to me. I'm sure they have no way to measure that.

 

[HitchHiker71]

Where are those stats coming from (mobile use). I don't believe it. Time for a Tug poll mobile versus desktop? I use both, but definitely use my desktop more than mobile. Maybe because the previous mobile app sucked. I can't speak to the new one, haven't gotten in yet. I got further today than yesterday I see others have gotten the same. I can't login so tried to re-register. Progress? Just glad I don't have a lot to do on the system at this time.

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I do not believe most active Wyndam TUG members are representative of the vast majority of timeshare owners. TUG is generally a more “mature” crowd IME. Wyndham is trying to modernize their overall IT strategy by moving toward a cloud first mobile first design approach. It’s obvious to me as someone who works for an IT cloud solutions provider.

For example, I don’t even own a desktop and haven’t in over ten years now. I have a business laptop that I use in a home office connected to three 27” external monitors via a USB-C docking station. So I do use the website on my laptop occasionally. I make 90% of my reservations via my smartphone and access 80% of all Wyndham website data via my smartphone. I also have tablets (6th gen iPad and iPad mini) but don’t use them much for Wyndham website access. Same with TUG - I almost always surf the TUG forums and post new content via my smartphone using the Tapatalk app - just like I’m doing right now for this reply.

That said, I’m not very impressed initially with the flow of the new website and some of the content displayed. It does clearly work better on my smartphone though - because it’s clear to me it was designed with this intent.


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