New Wyndham Website (2020)

[Richelle]

Under Covid Zoom Meeting thread #15

Covid Zoom Meeting Registration Link

https://reg.abcsignup.com/view/cal1a.aspx?ek=&ref=&aa=&sid1=&sid2=&as=20&wp=36&tz=&ms=&nav=&cc=&cat1=&cat2=&cat3=&aid=WVO&rf=&linkId=87503063 2 meetings tomorrow. Might be a sales pitch, but it sounds like they have some info on opening plans.

tugbbs.com

See below for those that are leary of opening the link

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Richelle
TUG Member
JoinedOct 26, 2015Messages1,671Reaction score1,180Points223Resorts OwnedWyndham National Harbor
Wyndham Bali Hai Villas
Bay Club of Sandestin
Margaritaville St. Thomas
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Vacation Villages at Parkway
Wednesday at 2:54 PM

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• #15

I did get to see the new site and play around in it. It is a lot like the ClubWyndham site. It's a little more user friendly than the myclubwyndham site. Things are easier to find. One thing I didn't like is, it didn't give you the option to choose a room type when you search for availability. So it searches by dates and location. When it comes up with the results, then you can filter by certain criteria including room type. Anyone who knows anything about searching databases knows, the more you narrow down your search parameters, the faster it is to complete the search. In the new site, if someone chooses a city like Orlando, it will search every Orlando resort, plus any resorts within 125 miles for availability. That's a wide net to cast. Times that by 10,000 people, and it can bog down the system. I did mention that to the researcher that they should allow us to choose the room type. It's possible not many people specify a room type, so they didn't bother adding it. I did like that you can search by landmark. I searched for US capital building and it gave me all the resorts in the DC area. I also like that when you click unit details, it gives you more than just what the unit has and the square footage. If it's available, it shows you the floor plan in that same window and gives you the points breakdown.

For those that like to request specific rooms...that option is not until the end of the booking process where it shows you how many points you're using, and any charges. Right now, it's the third step I believe. I told them that step should probably be in with the VIP upgrade opt in step. There is more, but I'll discuss it with you when it comes out and you guys have a chance to play with it. I will give you another spoiler. You still cannot book Club Pass locations. That's not surprising given what they said about it at the meeting.

"An investment in knowledge pays the best interest." - Benjamin Franklin
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kaljor
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JoinedApr 14, 2012Messages313Reaction score228Points153LocationCTResorts OwnedWyndham Nashville
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Fairfield Bay
Wednesday at 3:26 PM

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• #16

Well that is discouraging at least for me. I ALWAYS begin my search by specifying a room type. If this is how the final version works, I hope it helps others.

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Richelle
TUG Member
JoinedOct 26, 2015Messages1,671Reaction score1,180Points223Resorts OwnedWyndham National Harbor
Wyndham Bali Hai Villas
Bay Club of Sandestin
Margaritaville St. Thomas
Williamsburg Plantation
Vacation Villages at Parkway
Wednesday at 3:35 PM

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• #17

let's hope they listen to my suggestion. Otherwise, why pay me $100 to give it?

"An investment in knowledge pays the best interest." - Benjamin Franklin

All I can say, is it was working when I played around with it. I guess so many people are hitting it right now, it’s overloaded. This is what I was afraid of.

 

[Richelle]

It’s been a couple weeks since I signed into the website. To my surprise I signed on this morning and the website has changed. I don’t care for the new website at all. Very blah and basic. I thought I would come on here to see if there was any discussion on it and didn’t see nothing. Which I thought was odd.

I was sick of the huge graphics that took up the whole screen. I like having all the information in one place. I don’t need graphics that were more marketing then anything. It also helps the site load faster and take up less resources on the server. None of that matters if you cannot even login.

 

[paxsarah]

Do they not remember the last time they released a new website? Do they? Not remember? Time to bring back my old avatar.

 

[comicbookman]

Went to clubwyndham.com instead of myclubwyndham.com. slow login, but i am now in

 

[Richelle]

Under Covid Zoom Meeting thread #15

Covid Zoom Meeting Registration Link

https://reg.abcsignup.com/view/cal1a.aspx?ek=&ref=&aa=&sid1=&sid2=&as=20&wp=36&tz=&ms=&nav=&cc=&cat1=&cat2=&cat3=&aid=WVO&rf=&linkId=87503063 2 meetings tomorrow. Might be a sales pitch, but it sounds like they have some info on opening plans.

tugbbs.com

See below for those that are leary of opening the link

[IMG alt="Richelle"]https://tugbbs.com/forums/data/avatars/m/84/84280.jpg?1482465382[/IMG]
Richelle
TUG Member
JoinedOct 26, 2015Messages1,671Reaction score1,180Points223Resorts OwnedWyndham National Harbor
Wyndham Bali Hai Villas
Bay Club of Sandestin
Margaritaville St. Thomas
Williamsburg Plantation
Vacation Villages at Parkway
Wednesday at 2:54 PM

• Add bookmark
• #15

I did get to see the new site and play around in it. It is a lot like the ClubWyndham site. It's a little more user friendly than the myclubwyndham site. Things are easier to find. One thing I didn't like is, it didn't give you the option to choose a room type when you search for availability. So it searches by dates and location. When it comes up with the results, then you can filter by certain criteria including room type. Anyone who knows anything about searching databases knows, the more you narrow down your search parameters, the faster it is to complete the search. In the new site, if someone chooses a city like Orlando, it will search every Orlando resort, plus any resorts within 125 miles for availability. That's a wide net to cast. Times that by 10,000 people, and it can bog down the system. I did mention that to the researcher that they should allow us to choose the room type. It's possible not many people specify a room type, so they didn't bother adding it. I did like that you can search by landmark. I searched for US capital building and it gave me all the resorts in the DC area. I also like that when you click unit details, it gives you more than just what the unit has and the square footage. If it's available, it shows you the floor plan in that same window and gives you the points breakdown.

For those that like to request specific rooms...that option is not until the end of the booking process where it shows you how many points you're using, and any charges. Right now, it's the third step I believe. I told them that step should probably be in with the VIP upgrade opt in step. There is more, but I'll discuss it with you when it comes out and you guys have a chance to play with it. I will give you another spoiler. You still cannot book Club Pass locations. That's not surprising given what they said about it at the meeting.

"An investment in knowledge pays the best interest." - Benjamin Franklin
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• View attachment 20338

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kaljor
TUG Member
JoinedApr 14, 2012Messages313Reaction score228Points153LocationCTResorts OwnedWyndham Nashville
Wyndham CWA
Fairfield Bay
Wednesday at 3:26 PM

• Add bookmark
• #16

Well that is discouraging at least for me. I ALWAYS begin my search by specifying a room type. If this is how the final version works, I hope it helps others.

Like Quote Reply
Report

[IMG alt="Richelle"]https://tugbbs.com/forums/data/avatars/m/84/84280.jpg?1482465382[/IMG]
Richelle
TUG Member
JoinedOct 26, 2015Messages1,671Reaction score1,180Points223Resorts OwnedWyndham National Harbor
Wyndham Bali Hai Villas
Bay Club of Sandestin
Margaritaville St. Thomas
Williamsburg Plantation
Vacation Villages at Parkway
Wednesday at 3:35 PM

• Add bookmark
• #17

let's hope they listen to my suggestion. Otherwise, why pay me $100 to give it?

"An investment in knowledge pays the best interest." - Benjamin Franklin

I’m confused. I don’t mind that you reposted what I said in the other thread. I’m confused on why you included signature, ownership info and all that other stuff that clutters it up. Makes it hard for the reader to follow.

 

[chapjim]

At least the reservation list starts with the closest one instead of the ones in June 2021.

But, I was able to get in on the second try after having waited for six minutes the first try. Quicker than average from looking at posts above.

 

[comicbookman]

what a useless thing. I can't find the detailed financials section showing my fees etc. When i go to the resources page to see what they have about contracts, Clicking on Club Wyndham Select takes me to a page about Club access. reciprocal arp information is not displayed with my contracts anymore. This is just after a few minutes of wandering.

 

[cbyrne1174]

I hate how you can't see the availability at just 1 resort. For example. The whole benefit of VIP is so you can take the remaining inventory for 1/2 off. I considered making a retail purchase down the road so that I could stay 1 night at Clearwater for 35% off without having to worry about housekeeping credits or reservation tokens, but now it's next to impossible to search which nights are available. The resort is usually 95% booked. Glad I never bought retail lol.

 

[comicbookman]

what a useless thing. I can't find the detailed financials section showing my fees etc. When i go to the resources page to see what they have about contracts, Clicking on Club Wyndham Select takes me to a page about Club access. reciprocal arp information is not displayed with my contracts anymore. This is just after a few minutes of wandering.

after more hunting it says you now need to call for your fee summary. The help and explanations are better,which is a good thing, but there is far less personal information and search functionality, which is a very bad thing

 

[bendadin]

I took screenshots and I am missing the first reservation that was on my list. When you look for transactions, that tab doesn't even work.

 

[paxsarah]

On the my ownership page, there's no indication that my biennial contract is a biennial.

 

[Npat12]

I like the feature when I was on the resort I could click and see the room layouts if I was interested in a couple different rooms. The couple resorts I looked at, I was unable to see that. Not sure if it’s on there and I am looking in the wrong place.

 

[comicbookman]

after more hunting it says you now need to call for your fee summary. The help and explanations are better,which is a good thing, but there is far less personal information and search functionality, which is a very bad thing

reciprocal resort information is now showing on the contract that has it. as paxsarah noted, no indication of biennial status. When i go to deposit my points, it tells me i don't have enough (i have 306k, so what is the minimum?)

 

[comicbookman]

I like the feature when I was on the resort I could click and see the room layouts if I was interested in a couple different rooms. The couple resorts I looked at, I was unable to see that. Not sure if it’s on there and I am looking in the wrong place.

if you click on the room type it shows the room details. after about 45 seconds it also shows room pictures. (at least it did for national harbor) (edit, it works for Alexandria and Bentley brook as well)

 

[dgalati]

I’m confused. I don’t mind that you reposted what I said in the other thread. I’m confused on why you included signature, ownership info and all that other stuff that clutters it up. Makes it hard for the reader to follow.

Cleaned it up

 

[paxsarah]

Some but not all points charts do not open up the points chart, but go to a login page for a website outside the Wyndham domain. Um, no. (GSL, Smoky Mountains, and Ocean Boulevard sent me to the login. Bonnet Creek showed me a points chart as expected. Seawatch had no link to a points chart at all.)

Still can't find unit floor plans. Just plenty of pretty pictures (which, in the case of the 4BR pres at Seawatch, are not pictures of that unit. Are they pictures of the 3BR pres?).

Edit: Sorry, GSL and Smoky Mountains simply gave me 404 errors instead of resort pages.

 

[paxsarah]

Some but not all points charts do not open up the points chart, but go to a login page for a website outside the Wyndham domain.

I thought I had figured out a pattern for this, that the weird login would happen with resorts that have multiple points charts and resorts with a single points chart would display it properly. But no, Nashville had to ruin that theory, lol! Nashville has a single points chart but gives me the weird login when I try to look at it.

 

[kaljor]

If there is no calendar function this is a disaster for me. As one of many retirees on Wyndham who has a lot of flexibility, the absence of a calendar will increase the time a single booking decision will take immensely.

At first glance anyway. Maybe I missed a shortcut somewhere. I anxiously await better analysis from my fellow Tuggers in this thread.

 

[JimmieJames1]

Any one tried to make a 14 day reservation - best I can get is 13 days. Also there appears no way to cancel part way through making a reservation like there was before - it stinks

 

[Npat12]

if you click on the room type it shows the room details. after about 45 seconds it also shows room pictures. (at least it did for national harbor) (edit, it works for Alexandria and Bentley brook as well)

I see the room details and pictures. I was talking about not being able to see the unit floor plans. Which was important to see. At least for me.

 

[paxsarah]

It seems like in the Owner Guide --> Resources section, there are a lot of good individual pages about specific topics (similar to what was previously the Knowledge Base). However, they're all arranged sort of as a photo gallery and to flip between them you have to click the side arrow, which moves them one topic at a time. That means you may have to click a dozen times to finally get to the topic you think you need (because they're not all shown in a list, so you can only hope what you're looking for is further down among the photos).

 

[paxsarah]

Any one tried to make a 14 day reservation - best I can get is 13 days. Also there appears no way to cancel part way through making a reservation like there was before - it stinks

Similarly, I can only make a 6-night reservation at the 13 month mark, not a 7-night. That last date for checkout is greyed out.

I found that simply hitting the back button to get out of the reservation popped up a window for me asking if I really wanted to cancel the booking I'd started. It's not particularly intuitive, since in the past we were conditioned to hit the cancel button lest we lock up our ability to book for 15 minutes.

 

[sandkastle4966]

don't tell them you are flexible....you get a bunch of resorts with availability....NOT the one you wanted showing you when IT is available....

garbage, trash, unbelievable. makes me want to go back to work in IT management and FIRE them all....wait, my ex co-worker did that.....she got so frustrated with the IT group that she QUIT!

 

[Sandy VDH]

I just logged in. I think they have spacing issues......here is how my name (legal) appears....

I have to reduce it to 80% in order to get my name on a single line.....

 

[ladawgfan]

Has anyone been given any feedback from the Wyndham reservation counselors? They have got to be pulling their hair out trying to book a new reservation or assisting with existing reservations. Hopefully they'll get this mess addressed!!!!