New Wyndham Website (2020)

[Cyrus24]

The point is the changes are intended for the next generation. Next gen is who Wyndham will be selling ownership to.

I guess I'm glad that I'm old. I still value efficiency and the availability calendar gave us that. I guess a person that lives in the parents basement, expecting everything to be done for them while they play games on their phones, would not care that it takes the parents 10 times as long to find the entitled ones a vacation to enjoy. It's functionality that gave us efficiency, Wyndham took it away. I like my phone, it's useful, my wife can't use the laptop. To each there own, I don't have time to argue with people who don't care about efficiency as I'll be doing all this extra work searching out vacation options.

 

[bendadin]

So I've picked up four reservations that SHOULD upgrade but they are not, so VIP upgrades are gone. Even my pre-webiste reservations are not upgrading. Plus I have several reservations in the June 1-15 window that owner services said "should" still upgrade, but there is no way that the upgrades are going to work with all of the inventory pulled.

Room request is also gone, which is a VIP Gold/Platinum perk, correct?

 

[Cyrus24]

Who thinks more clicks to accomplish what use to be accomplished with one or two clicks is better Who considers no calendar a plus?

There seem to be several people on here with Wyndham's back regarding elimination of the calendar feature. They call it new tech, youthful, more modern while they call us laptop users behind the times and old/mature. They fail to accept the efficiency aspects provided by the calendar and fail to accept that we have truly lost functionality. SAD.

 

[dagger1]

There seem to be several people on here with Wyndham's back regarding elimination of the calendar feature. They call it new tech, youthful, more modern while they call us laptop users behind the times and old/mature. They fail to accept the efficiency aspects provided by the calendar and fail to accept that we have truly lost functionality. SAD.

The people you are talking about don’t understand what has been lost. They don’t know what they don’t know, but comment anyway.

 

[cbyrne1174]

There seem to be several people on here with Wyndham's back regarding elimination of the calendar feature. They call it new tech, youthful, more modern while they call us laptop users behind the times and old/mature. They fail to accept the efficiency aspects provided by the calendar and fail to accept that we have truly lost functionality. SAD.

I only game on my desktop. The current gen consoles can't run 60 FPS on 4k resolution like my GTX 1080 Ti graphics in my PC can. My Playstation 4 is for my 5 year old. When she's 6-7, I'm getting her a PC to game on. That's why I do everything on a computer. I will spend $2,000 on a computer, but only $200 on a phone. They can't use the "behind on the times" excuse with me. Phones and Tablets are inferior. If you look at the most competitive games like Escape from Tarkov, what platform is it?!?! oh yea....PC because you can only do so much with a controller or a phone.

 

[55plus]

The point is the changes are intended for the next generation. Next gen is who Wyndham will be selling ownership to.

This isn't a next generation issue. Yes, they generally use smartphones. So do I and many of my retired friends. Laptop, tablet or smartphone, this website isn't practical for planning. Extra Holidays is designed for planning, why isn't our new one? We go away for months at a time, not a week or two like those next generation individuals who are in the workforce and can't go away for months at a time. If the calendar was intentionally removed by design, then it was removed for a sinister reason. It has nothing to do with different generations.

One more thing. I'm sure Wyndham is selling more points to older people than to younger individuals so your point that it was designed for the next generation isn't logical.

 

[HitchHiker71]

So I've picked up four reservations that SHOULD upgrade but they are not, so VIP upgrades are gone. Even my pre-webiste reservations are not upgrading. Plus I have several reservations in the June 1-15 window that owner services said "should" still upgrade, but there is no way that the upgrades are going to work with all of the inventory pulled.

Room request is also gone, which is a VIP Gold/Platinum perk, correct?

I’m seeing instant room upgrades available to me when booking within the 60 day window without any issues. I also see the room request option when navigating through the booking process.


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[Cyrus24]

I only game on my desktop. The current gen consoles can't run 60 FPS on 4k resolution like my GTX 1080 Ti graphics in my PC can. My Playstation 4 is for my 5 year old. When she's 6-7, I'm getting her a PC to game on. That's why I do everything on a computer. I will spend $2,000 on a computer, but only $200 on a phone. They can't use the "behind on the times" excuse with me. Phones and Tablets are inferior. If you look at the most competitive games like Escape from Tarkov, what platform is it?!?! oh yea....PC because you can only do so much with a controller or a phone.

You are a teacher. I married a teacher. I like teachers. And for being only 30, you are wise beyond your years!!! Thank you for giving me some hope for the future.

 

[scootr5]

Where are those stats coming from (mobile use). I don't believe it. Time for a Tug poll mobile versus desktop? I use both, but definitely use my desktop more than mobile. Maybe because the previous mobile app sucked. I can't speak to the new one, haven't gotten in yet. I got further today than yesterday I see others have gotten the same. I can't login so tried to re-register. Progress? Just glad I don't have a lot to do on the system at this time.

View attachment 20369

I'm still getting the same message too, can't re-register because an account already exists for my member number.

 

[bendadin]

I’m seeing instant room upgrades available to me when booking within the 60 day window without any issues. I also see the room request option when navigating through the booking process.


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Ah! The special request tab that needs to be opened.

 

[HitchHiker71]

There seem to be several people on here with Wyndham's back regarding elimination of the calendar feature. They call it new tech, youthful, more modern while they call us laptop users behind the times and old/mature. They fail to accept the efficiency aspects provided by the calendar and fail to accept that we have truly lost functionality. SAD.

Never said any of that just to be clear. I would like to see the browse function come back and I suspect it will based upon the plethora of feedback Wyndham is and will be receiving asking for exactly that.

All I was attempting to say is that Wyndham is adopting a mobile first design strategy moving forward. Statistically the majority of web content is consumed via mobile devices, so this is good business decision making whether anyone here realizes it or not:

Global mobile traffic 2023 | Statista

How much web traffic is mobile? Almost 59 percent of global web traffic in the second quarter of 2022 was via mobile devices.

www.statista.com

The link above shows the pattern of website content consumption since 2015. It is now over 50% and is rising about 5-7% per year on average. In 2015 is was about 30%, now its 52%. These stats do not include tablets - when we include tablets - it rises to about 67%.

http://gs.statcounter.com/download/internet_usage_2009_2016_ww.png

That link shows that in 2016 mobile and tablet internet consumption surpassed desktop, that was four years ago and the trend is going up not down.

I agree 100% that the browse/calendar function needs to be brought back. I find myself wondering aloud if this feature was removed intentionally to discourage people from booking up more inventory due to the added convenience.


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[Roger830]

I must be doing something wrong because my first impression is i like the new website.

It's much faster on my touch screen Chromebook and It shows more information while efficiently using the screen.

I usually know what date that we want to travel, so I can live without the calendar, something that I only used when we wanted one day in Midtown, where we won't be going for a few years if we live that long.

 

[cbyrne1174]

I actually found Clearwater Availability! I'm so proud of myself!

 

[HitchHiker71]

I must be doing something wrong because my first impression is i like the new website.

It's much faster on my touch screen Chromebook and It shows more information while efficiently using the screen.

I usually know what date that we want to travel, so I can live without the calendar, something that I only used when we wanted one day in Midtown, where we won't be going for a few years if we live that long.

Exactly, searches that took much longer now take almost no time at all. Much better search indexing on this new website. Not surprised that you had a good experience on your touchscreen Chromebook - the new site is designed for touchscreen devices. It’s certainly not perfect by any stretch, but it’s not nearly as horrible as many here are making it out to be IMHO.


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[Cyrus24]

I agree 100% that the browse/calendar function needs to be brought back. I find myself wondering aloud if this feature was removed intentionally to discourage people from booking up more inventory due to the added convenience.

This is what really matters to me, thank you for articulating for belief/view. Wyndham should be able to have both, smartphone access AND an availability 'browser'. We need to focus our energies on getting the best search/browse functionality that we can and less time on why Wyndham is moving toward small screen booking, it's divisive and gives them credibility that they do not deserve.

Now, does Wyndham have the stats on Mobile Device usage versus Laptop Device usage? I suspect it's much lower than the average for all apps. I like my laptop while I'm watching TV and my phone while at about all other times. Booking Wyndham naturally happens to occur while I'm sitting in front of the TV.

 

[Cyrus24]

It’s certainly not perfect by any stretch, but it’s not nearly as horrible as many here are making it out to be IMHO.

I give you credit and you go right back to defending Wyndham. Losing the Availability Calendar is 'horrible'.

 

[cbyrne1174]

Well with this Covid B.S I wanted to use my points super close to home, which limits me to Bonnet Creek or Clearwater. I've been to Bonnet Creek 3 times a year for the past 3 years so I wanted to spend some of my points at Clearwater because I know next year's going to be next to impossible to book with all the leftover 2020 points people will have. 39,000 points a night is the most I have EVER spent on a room >.<

Clearwater almost never has availability in the express window. I had to work for that reservation!

 

[CO skier]

First the Chinese screws over the world with a virus,

Oh, get real in your conspiracy theories. How does China or Wyndham benefit from Covid-19?

This is idiosy.

 

[pauljeffrey10]

I guess I got lucky. While the ew website is not particularly attractive, it worked flawlessly for what I needed to do. Checked my points remaining for 2020 and 2021, checked availability at a few resorts across the country and then made a reservation for Sedona in November hping that by then it will be safe to travel.
No crashes. Not pretty, but functional.
Just weird that no notice that it was coming.

 

[HitchHiker71]

I give you credit and you go right back to defending Wyndham. Losing the Availability Calendar is 'horrible'.

I agree not having that one feature for booking at a specific resort is far from ideal, but you’re also discounting a lot of the other improvements and putting laser focus on one missing feature at the same time. Here’s what I LIKE about the new site so far:

1. It’s mobile device friendly - particularly touch devices which is 80% of what I use time-wise.

2. The calendar is much easier to navigate for picking dates - no more clicking arrows 10-12 times to book a year out.

3. Search results come back MUCH faster

4. Including other resorts that are also available by default - gives me more choices when searching

5. Checkbox for date flexibility that adds +/-3 days

6. I can now see points values while searching across multiple resorts more easily and more quickly

7. Owner Dashboard

What don’t I like:

1. Loss of AC for specific resort reservations

2. No checkbox for flexible duration

3. No floorplans (that I can find at least)

4. No regional or national search options - northeast, southeast, southwest, Midwest, northwest, east/west, USA should all be options - especially given the search indexing issues seem to finally have been resolved - it would be nice to choose a date range and then see everything available in that range

5. No way to exit current booking engine on mobile device - there’s a “continue” blue bar option but no “cancel” option and the browser back button appears to offer an exit option but then when trying to book again you get the “multiple transactions” error.


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[dgalati]

I'm still getting the same message too, can't re-register because an account already exists for my member number.

Try to register with a contract number. I had same issue when tring to re-register with member number last year.

 

[dgalati]

Great update, Jan! Thanks for sharing.

It concerns me that Wyndham has “acquired” a tech firm to improve the website instead of hiring a firm. I worked in the IT field for 30 years for a large insurance company. While they placed a lot of importance on tech, their business was insurance. Same for Wyndham. I would prefer to have a tech company work on the website. We’ve already seen what a timeshare company can do with it. And, we don’t like it! Hire a company that knows what they’re doing and let them do it.


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[Braindead]

I’m in the camp that is totally disgusted with the website!! I use an iPad when using the website.
1. Simple word or partial word searches used to bring up resorts to choose from, now it brings up the world but no resorts. Why?? See attached
2. No financial info that I can find.
3. No way out of making a reservation.
4. Can’t book a reservation from any page, you have to be on the dashboard.
5. Dashboard shows an old credit pool as my current use year & doesn’t match the use year of points displayed on the dashboard.
6. Point deposit says not enough points. That’s because it doesn’t give me an option for my current use year. It only displays the old credit pool use year with no points.
7. Why have a - sign in- box at the top right corner that doesn’t do anything?? A sign in box that you can’t sign in from
8. Availability calendar already mentioned by others

 

[MikeandLisaR]

What I’ve seen for phone apps is that the phone app is usually very different than the desk top version. Somehow the web site knows how the site is being accessed and displays the appropriate version. I mostly access banking sites on both computer and phone. Even then you can click on “go to full site” because the app is a usually a scaled down version with fewer capabilities. So does Wyndham have an app?

 

[midnight555]

How do you see the bigger picture on the new website? I want to see all of the Wyndham Resorts.