New Wyndham Website (2020)

[capital city]

I see many flaws but if or when they fix them I think it will be a much better website. It does seem more like an app now and I usually access the site from my phone so I am fine with that. On your phone you scroll through the calendar instead of clicking month to month. But I'm with Braindead, I use to be able to type 3 letters and the resort I wanted would pop up now its picking up world areas like I'm on maps, I'm on a damn timeshare website to book a room from a timeshare system I own. Why would random countries around the world be beneficial to me?

I see no reason to treat Hitchhiker or Richelle like they are Wyndham shills pushing this new site down our throats. They have been 2 of the most informative people on this site for at least the past 2 years and they have Wyndhams ear. Play nice and help them help us all. 1 simple complaint I have that has not been mentioned is their action buttons are the same blue color as the header and bottom of the site. I keep looking for a button that is blended in to the background. It should scream "push me". Red on blue maybe?

 

[kaljor]

I’m in the camp that is totally disgusted with the website!! I use an iPad when using the website.
1. Simple word or partial word searches used to bring up resorts to choose from, now it brings up the world but no resorts. Why??

It looks like they want you to search by city, then after you enter your dates it will bring up a list of resorts in or near that city.

I think if you know the exact name of the resort that will work as well. For example if you type in "Wyndham Bonnet Creek" it will bring up Bonnet Creek. Which is way more efficient than just typing "Bonn" and clicking on the name in the drop down box. (That was sarcasm, by the way)

I have only explored the address based search a little, so if anything I wrote here is wrong, feel free to correct me.

 

[Eric B]

I sure liked being able to click the link to the list of resorts rather than try to type in the name of the resort or city and guess that I'll get the right one. Fortunately I've used up all my points for the current year already, so they've got time to fix things before I really need to use it.

 

[bweltsch]

Just found another oddity with the search engine. If you search Bonnet Creek directly the week of 6/5-12, 2021 it only shows availability of 1 and 2 bedroom units. however, if you pull up Clearwater and then scroll down to Bonnet Creek and select it, it shows 1,2,3 and 4 bedroom units available for the same dates.

Also, if you input Canada, the only region it brings up is Ottawa. I've tried entering various resorts by name and different dates winter and spring 2021 but it says 0 resorts every time.

 

[comicbookman]

I’m in the camp that is totally disgusted with the website!! I use an iPad when using the website.
1. Simple word or partial word searches used to bring up resorts to choose from, now it brings up the world but no resorts. Why?? See attached
2. No financial info that I can find.
3. No way out of making a reservation.
4. Can’t book a reservation from any page, you have to be on the dashboard.
5. Dashboard shows an old credit pool as my current use year & doesn’t match the use year of points displayed on the dashboard.
6. Point deposit says not enough points. That’s because it doesn’t give me an option for my current use year. It only displays the old credit pool use year with no points.
7. Why have a - sign in- box at the top right corner that doesn’t do anything?? A sign in box that you can’t sign in from
8. Availability calendar already mentioned by others
View attachment 20409View attachment 20410

It gives me the same message when I try to pool points, but shows the correct amount in my dashboard. I think the credit pool option is just broken. Has anyone been able to use it on the new site? When I was searching for financials, I came across a help entry that said we now have to call if we want financial info. This new site is pretty, but functionally it sucks.

 

[cbyrne1174]

I was trying to look at Coral Baja (Worldmark) and I typed in Mexico and it didn't pop up. I had to "search the area" of the specific spot in Mexico where the resort is located. How many other people are going to know exactly where in Mexico the resort is?

 

[bbodb1]

Have I missed something - on this new website, I cannot search for a resort then see ALL AVAILABILITY for that resort like I used to on the old website?
On the old website, I could find a resort then sit what was available a month at a time, then jump to the next (or previous) month by a simple click.
I take it that functionality is gone - why?

Yuck.

 

[Npat12]

Not sure if some brought this up or it’s happening to other people as well. When I search on my phone, when I go to chose a week and I want to use my ARP at 13 months. I am not able to do that on the phone. It only lets m scroll to April 2021. On my laptop I can scroll to 13 months out to June of 2021.

 

[Braindead]

Here’s another quirk I found. When booking at Desert Blue it’s less points on the Margaritaville side. Margaritaville side is 50% discount while Desert Blue is 29%

 

[jthames909]

Found this short video on the new website:

Sent from my SM-G955U using Tapatalk

NOPE - Bookings are not easier and searches are not more flexible. Fail.

 

[Braindead]

It looks like they want you to search by city, then after you enter your dates it will bring up a list of resorts in or near that city.

I think if you know the exact name of the resort that will work as well. For example if you type in "Wyndham Bonnet Creek" it will bring up Bonnet Creek. Which is way more efficient than just typing "Bonn" and clicking on the name in the drop down box. (That was sarcasm, by the way)

I have only explored the address based search a little, so if anything I wrote here is wrong, feel free to correct me.

Just for you, Bonn would pull Bonnet Creek up before!! lol
Florida isn’t any where insight!lol

 

[HitchHiker71]

Here’s another quirk I found. When booking at Desert Blue it’s less points on the Margaritaville side. Margaritaville side is 50% discount while Desert Blue is 29%View attachment 20425

That’s not a quirk - it’s by design, the MVC side is set at 50% and the others are between 25-35% at present - check the deals area and you will see this data.


Sent from my iPhone using Tapatalk

 

[HitchHiker71]

Not sure if some brought this up or it’s happening to other people as well. When I search on my phone, when I go to chose a week and I want to use my ARP at 13 months. I am not able to do that on the phone. It only lets m scroll to April 2021. On my laptop I can scroll to 13 months out to June of 2021.

I’ve seen this same issue and it is listed now as a con on our list.


Sent from my iPhone using Tapatalk

 

[kaljor]

Just for you, Bonn would pull Bonnet Creek up before!! lol
Florida isn’t any where insight!l lol

Well you have to type in "Wyndham Bonnet" Why would we expect the booking search window for Wyndham Resorts to know that we're searching for a Wyndham Resort!

By the same token Ocean Walk doesn't work, but Wyndham Ocean Walk does. Wyndham Ocean brings up all Wyndham resorts with ocean in their name.

So all we have to do is type in 12-20 additional characters (on a 4.7 inch device with a 2 inch keyboard with large fingers and maybe arthritis!)

Oh and "Lake Buena" will also get you to Bonnet Creek. Simple!

 

[Braindead]

That’s not a quirk - it’s by design, the MVC side is set at 50% and the others are between 25-35% at present - check the deals area and you will see this data.

Discounts at this time defy logic.
Owners have all these unused points & Wyndham may cancel reservations with GCs due to too much demand with not enough supply.
Discounts at this time are multiplying the problem of not enough supply to meet the demand.

 

[cbyrne1174]

Discounts at this time defy logic.
Owners have all these unused points & Wyndham may cancel reservations with GCs due to too much demand with not enough supply.
Discounts at this time are multiplying the problem of not enough supply to meet the demand.

I think they are trying to get people to travel again by offering an incentive in the areas that are hurting the most. Florida and Nevada rely heavily on tourism.

 

[lds337]

Anyone have any issues with finding their MF's or autopay on the new website?

I have been on Autopay for past 2-3 years using my Barclay Wyndham CC and usually billed the 8th of the month. This month I haven't been billed yet and the new website shows an area to sign-up for Autopay. Well not sure if I need to sign-up again or not but it should have billed me on Friday. Seems like a total fail if they didn't migrate autopay from the old website to the new one

Thanks

 

[r4rab]

When my wife and I initially bought, one of the pluses pitched was "look at all the locations where we have resorts and we are adding new ones all the time".
Well, with the new website I cannot seem to find where the list of resorts exists.
We often don't know where we want to go, we may have a general idea - sun, Midwest, whatever. We also often don't know when we want to go beyond the season or the month. Many of the resorts we've stayed at we would have never considered visiting if we had not seen it on a list and then said, sure let's try it.
If I know exactly where I want to go & when it is usually for a specific reason and we will book a hotel room since there usually isn't a Wyndham resort there or close enough to the location we want to visit. Also what use is +/- 3 days when many resorts only allow you to check-in on certain days?
This website "upgrade" now means I need to make all reservations over the telephone and spend a looong time on the phone. I care much less about cosmetics and much more about functionality.

Functionality has taken a big step backwards and my ability to use my ownership has become nearly non-existent. If I wanted to make hotel reservations I would have spent that money on hotel loyalty program status. Timeshares are not hotels.

 

[bweltsch]

That really is my main complaint also. If I decide I want to go some place with beach and sun sometime next winter but don't have a specific date, let me put in a date range and search in an area. I don't want to look up each and every specific resort (if I can find them) week by week. That's a lot of clicking.
I can resolve myself to learn how to work with the other changes, but this is really a problem with this new website.

 

[scootr5]

Try to register with a contract number. I had same issue when tring to re-register with member number last year.

Unless I'm missing it, there is no option to register with a contract number.

 

[drepublic]

Website not working for me this morning. "Something Unexpected Happened"

 

[bendadin]

Website not working for me this morning. "Something Unexpected Happened"

View attachment 20443

I am in now on my phone. But since I can't see my reservations on the phone, I have to switch the phone over to desktop site, which basically is counter productive for an app.

 

[paxsarah]

I am in now on my phone. But since I can't see my reservations on the phone, I have to switch the phone over to desktop site, which basically is counter productive for an app.

What happens when you tap on "Upcoming Vacations" on the mobile site?

 

[schoolmarm]

What happens when you tap on "Upcoming Vacations" on the mobile site?

I think that they are TALKING on the phone. Thus you can't see an app.

 

[bendadin]

What happens when you tap on "Upcoming Vacations" on the mobile site?

It just shows the first three. No way to get past that. But on the desktop version the Upcoming vacations will pop up a few at a time. Go into one and then you end up back at go. I'm missing reservations and there is no filter button to go back and find them. So I'll be calling in every few days just to make sure I don't get to 15 days with something that I didn't remember. Ridiculous!

I have had a few reservations upgrade from opting in. Now I keep a spreadsheet so I don't have to click into each reservation. Maybe I should have been doing that before. Things on the front side aren't upgrading well yet but I'm really not surprised.

The overlapping feature is a plus. No alert at the top but it does catch me when booking. Three people have six users names combined so that just gets confusing.