MVC Website Reservation Tech Issues?

[Fi2]

But for months it has not worked correctly, if you had 2 things held and proceeded with one it dropped the hold on the second so was a useless function for a long time now! Hopefully with the update it will work correctly as it should!

Again, I’ve confirmed your expectations are met by the new website. I booked two of my three held reservations earlier today (decided against the third, which hadn’t dropped).

 

[SueDonJ]

So what does this little blurb mean? I seem to see it on both reservation dates I checked for two different resorts.
View attachment 55261

I did a test using Cypress Harbor, 10/15/22 check-in - 7 nights = 2,225 Points, and I only have Exchange Points from DC-enrolled/elected Weeks. I'm getting the same notice, "A minimum of 2225 points are needed from MVCD Trust," and then clicking further down on that page on the "Ineligible Points" box it only excludes Holding Account points, "Usage mandates booking less than 120 Days out."

I haven't clicked further to confirm the reservation.

 

[Fi2]

Another website issue: availability for June 2023 appears when I search, but that likely reflects availability for the checkin dates not yet open — results of searches for availability during earlier months correlate with the calendar results I can tab through to find… not big deal, but an error, and sadly disappointing when I thought I could book.

 

[BigDawgTUG]

I logged in with both Don's and my accounts and didn't see this in either one. I hope others test it, too - I've never seen anything like this reported on TUG and I hope that you bet some help figuring it out. Good luck!

Just spoke to Marriott. They tell me it is a known issue affecting certain owners. They are working to resolve the issue. Estimate one to two days.

 

[dioxide45]

Estimate one to two days.

In other words, expect it to be broken again soon as they try to fix that...

 

[gln60]

In other words, expect it to be broken again soon as they try to fix that...

Bingo

 

[Seaport104]

Tried to book a May 2023 reservation and noticed this. Looks like Trust points are required to book?

 

[Gemini Chica]

Every time I refresh I have different amount of points, very worrying!! Anyone any info on when this will be resolved? Not that it will be til it is!!


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[dioxide45]

Anyone any info on when this will be resolved?

MVC doesn't even know...

 

[SueDonJ]

Tried to book a May 2023 reservation and noticed this. Looks like Trust points are required to book?

View attachment 55299

I had a feeling there would be a lot of crossover with the new Changes/Updates thread and the existing IT issues thread, so I've merged all of it. Post #103 above from this morning talks about the same thing. It looks to be a factor of AP Points being newly merged rather than an issue of Trust v. Exchange DC Points. I'm giving it a few days but will be writing to tell them that they're causing more confusion than is necessary!

 

[SueDonJ]

I did a test using Cypress Harbor, 10/15/22 check-in - 7 nights = 2,225 Points, and I only have Exchange Points from DC-enrolled/elected Weeks. I'm getting the same notice, "A minimum of 2225 points are needed from MVCD Trust," and then clicking further down on that page on the "Ineligible Points" box it only excludes Holding Account points, "Usage mandates booking less than 120 Days out."

I haven't clicked further to confirm the reservation.

Okay, so that seemed a useless exercise, didn't it, without clicking all the way through to see if it would confirm?

Next screen says, "Usage Type - MVCD Elected Annual Points / Usage Year - 2022 / Applied - 2,225" with a "Book Reservation" box.

Clicked on the box and got the "Reservation:Confirmation" screen showing the same "MVCD Elected Annual Points" used for this res. When I call to cancel it I plan on asking to be transferred to Customer Care for them to be made aware about all the, "WHAT?!?! WE NEED TRUST POINTS NOW?!?! WE KNEW THIS WAS WHAT WAS COMING ALL THE WAY BACK IN 2010!!!" angry calls they should be expecting.

************
@Seaport104 - go back and do again what you did before. I'll bet if the res is still available you'll be able to book it with the 2,800 Points that were applied even if they're Elected Points.

 

[SueDonJ]

Every time I refresh I have different amount of points, very worrying!! Anyone any info on when this will be resolved? Not that it will be til it is!!


Sent from my iPhone using Tapatalk

The one thing that's stayed consistent this whole time in my account is the amount of available Points and the four different "buckets" they're sitting in.

 

[BigDawgTUG]

I'm doing a virtual sales presentation tomorrow. Will let you know.

Just wrapped up our virtual presentation. The scheduled presenter was unable to make the call, so the guy who we worked with us on our qualifying purchase of DPs for our last GRC quarter shares in February 2021 filled in. So, he knew we were not really interested in buying any more points. He spent the time responding to our questions about the upcoming integration - no new news there. He did try to show us the new Cruise Escapes, which is the cruise version of the discounted Destination Escapes. The website just spun and spun and never loaded so that didn't go anywhere! Overall, a nice chat, he answered all of our questions, confirmed we had no interest in buying anything today (and therefore did not make us any offer) and let us go in just under an hour.

 

[BigDawgTUG]

Just spoke to Marriott. They tell me it is a known issue affecting certain owners. They are working to resolve the issue. Estimate one to two days.

In case anyone else is having the same problem that I am having, here is the "fix" from MVC:

Dear [__________],

Thank you for taking the time to reach out to us. We understand that you have questions about the website.

Our records show that your username [__________] is connected to a Trust account that does not have reservation rights.

Reservations booked under a Trust were causing issues during check-in. For this reason, it is necessary for you to log in under one of your sub-accounts, to book online.

You can complete this process by following the below instructions:

1. Go to www.marriottvacationclub.com
2. Click on Owner Login.
3. Create a New Account. (Each Owner must have separate logins.)
4. Enter in a new, unique username and a new password that meets the following requirements:

Minimum of eight characters

At least one uppercase letter

At least one lowercase letter

At least one number

At least one special character

5. Choose how you want your confirmation link sent (SMS text message or email); then access the email or text message and click the link listed. (Do not access your activation email using a third-party email host, such as Window Live Mail.) This link will take you to the Connect Ownership page.

6. Please use the following information, exactly as it appears below, to complete the process of connecting your Ownership account online:

First Name: [__________]

Last Name: [__________]

Customer ID:[__________]

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Have a wonderful day, and please do not hesitate to contact us with any questions or concerns. You can reply to this email, or you may also speak directly to a Vacation Ownership Advisor at 855-682-4847. They are here to assist Monday through Friday from 9 a.m. until 5 p.m. Eastern Time.

 

[BigDawgTUG]

Just noticed that in calculating the 30% discount for bookings within 60 days, they are no longer rounding down to the nearest multiple of 5. So, in the long run, will cost owners more points as the rounding was done on a per diem basis. Worse case, could cost up to 4 extra points per day

 

[dioxide45]

In case anyone else is having the same problem that I am having, here is the "fix" from MVC:

I always recommend to create a separate online profile for everyone with ownership. Trusts make things more complicated for sure.

 

[SueDonJ]

I always recommend to create a separate online profile for everyone with ownership. Trusts make things more complicated for sure.

Yep, even with just a married couple owning it's important that each have an ownership account/log-in, because for some things - MF's being one of them - Marriott only puts the info into what they consider the "primary" account. Don't get me started on the fact that for Marriott "primary" usually means the male in a male/female marriage, despite the fact that my husband is by far not the only one who wouldn't recognize the owner's website if it walked right up and introduced itself to him. I do all of our Marriott stuff in his account while months can go by without me ever logging into my own. As I'm writing this, it occurs to me that the only time I do use mine is to test whether something being talked about on TUG is happening within it.

 

[Dean]

Yep, even with just a married couple owning it's important that each have an ownership account/log-in, because for some things - MF's being one of them - Marriott only puts the info into what they consider the "primary" account. Don't get me started on the fact that for Marriott "primary" usually means the male in a male/female marriage, despite the fact that my husband is by far not the only one who wouldn't recognize the owner's website if it walked right up and introduced itself to him. I do all of our Marriott stuff in his account while months can go by without me ever logging into my own. As I'm writing this, it occurs to me that the only time I do use mine is to test whether something being talked about on TUG is happening within it.

In our case for our last purchase, they put the primary as Kim even though everything else was with my name first. It wasn't difficult to fix but it was aggravating. And it actually has more importance than you'd think it would.

 

[SueDonJ]

In our case for our last purchase, they put the primary as Kim even though everything else was with my name first. It wasn't difficult to fix but it was aggravating. And it actually has more importance than you'd think it would.

I remember you writing about the nightmare of having one thing titled differently than the others. And really, Marriott is no different than most companies in usually making the male in a male/female ownership the primary. We just wish we'd known the ramifications when we bought because we would have asked if it was possible for me to be primary.

 

[rickandcindy23]

I don't know if this is the correct thread to add my current issue, but here goes:

I have a member number, my own member #, Rick has a member number (apparently but I have never seen his).

We added our kids to a couple of our Marriott ownerships ten years ago but chose not to do that for the newer purchases to keep them from being burdened with the MF's. I cannot see the newer purchases in my account. I told the closing companies my account number when I purchased.

Emailed Marriott, they said that I cannot see them because the new weeks are deeded differently.

If everyone has a member number, then why do I have to have separate logins for my other accounts?

The Marriott person in title was not helpful, not even in the slightest.

 

[Dean]

I remember you writing about the nightmare of having one thing titled differently than the others. And really, Marriott is no different than most companies in usually making the male in a male/female ownership the primary. We just wish we'd known the ramifications when we bought because we would have asked if it was possible for me to be primary.

I suspect they routinely just take the first name on the deed.

I don't know if this is the correct thread to add my current issue, but here goes:

I have a member number, my own member #, Rick has a member number (apparently but I have never seen his).

We added our kids to a couple of our Marriott ownerships ten years ago but chose not to do that for the newer purchases to keep them from being burdened with the MF's. I cannot see the newer purchases in my account. I told the closing companies my account number when I purchased.

Emailed Marriott, they said that I cannot see them because the new weeks are deeded differently.

If everyone has a member number, then why do I have to have separate logins for my other accounts?

The Marriott person in title was not helpful, not even in the slightest.

Did you take your name off when you added the kids even inadvertently? Do you have 2 numbers, you may have since those are now separate accounts.

 

[rthib]

So what does this little blurb mean? I seem to see it on both reservation dates I checked for two different resorts.
View attachment 55261

I just did a reservation. Had same wording. But I just book using only elected points.
Wondering if this is more for future integration telling you what type of points you need (e.g. need to convert startpoints to MVCD)
I do have trust points, since I purchased 1000 resale to get me to next level (and 13month 1+) so maybe my points all got the salesman magical trust pixie dust.

 

[dioxide45]

Yep, even with just a married couple owning it's important that each have an ownership account/log-in, because for some things - MF's being one of them - Marriott only puts the info into what they consider the "primary" account. Don't get me started on the fact that for Marriott "primary" usually means the male in a male/female marriage, despite the fact that my husband is by far not the only one who wouldn't recognize the owner's website if it walked right up and introduced itself to him. I do all of our Marriott stuff in his account while months can go by without me ever logging into my own. As I'm writing this, it occurs to me that the only time I do use mine is to test whether something being talked about on TUG is happening within it.

I would have thought that primary would be based on whoever is listed first on the deed?

 

[catharsis]

Just a small note- it could be completely unrelated to the changes, BUT....

Cancelled a couple of reservations yesterday morning, coming to about 4500-5000 points,
The first cancellation returned points into my account as expected, so I didn't think much about it after that, but since I had the ability to see my historical transactions for the first time in 5 years thanks to the new website I thought I'd take a look, and only the first cancellation has returned any points to my account.

I verified the points balance by trying to make a dummy booking and finding my points balance was shy about 4000 points. I called yesterday and was told, "wait 24 hours, it always takes 24 hours for points to go back into your account when you cancel" (which was obviously nonsense, but I waited in any case.

Called today, and after being on the phone with an agent over 90 minutes she has double and triple checked everything and confirms that my points have gone 'missing'.

I'm not concerned about these particular points as I have all of the records, have the DC Points receipts from the original bookings, and have the cancellation numbers for every cancellation, and we have opened a ticket to investigate - but perhaps watch your balance more closely than normal at the moment as the new website may have some glitches we & MVCI haven't figured out yet.

 

[VacationForever]

Well, my husband and I are on the Marriott deeds and trust and I am listed as the primary. I don't remember how or why but it has always been that way.