MVC Website Reservation Tech Issues?

[tahoe]

I wonder what the sales offices are doing when they “show” you available inventory and what you can book on the website.

 

[BigDawgTUG]

I wonder what the sales offices are doing when they “show” you available inventory and what you can book on the website.

I'm doing a virtual sales presentation tomorrow. Will let you know.

 

[TravelTime]

This notice is now on the main homepage before logging in;
We are aware of issues with accessing the website using iOS devices (iPhone and iPad). We are working diligently to resolve this issue. In the meantime, please visit your website using your preferred desktop browser.

Thanks for posting this. I have been using my iPad to log in and it does not work. I will try with my laptop tomorrow. I was getting a redirect error before that said I had too much going on. Then I reset my iPad and got it again. That was a couple days ago. The last few days, nothing happens but no error message for me now. The screen just goes blank and spins.

 

[vol_90]

Just tested the website for a June 2023 reservation. Able to select available date, room and type showing number of points required then clicked continue. The screen below is what I received (note I have the points available to book this June 2023 reservation). Work in progress.......

 

[gln60]

Finally everything up and running smooth..I was able to see upcoming reservations and book new reservations if I wanted…am using an iPad….hallelujah

 

[Steve Fatula]

Yep, appears to be fine even on IOS, lol

 

[Fi2]

Woohoo, I can finally log in and see my reservations, not only current, but past and cancelled (since 2017 anyway), each found on helpful tabs.

Poking around, there is a notice saying that my points availability currently may not be correct, but will be properly recognized and utilized when I actually book. Hope so! And looking to book short term, I’ve found that the Manor Club appeared as the only option for VA, with Sequel options of studios and 1bedroons listed upon a search… makes sense to me.

Wait a painful process we’ve endured, but I am so looking forward to finding more thoughtful upgrades load when I click on a feature…

 

[Fi2]

While I understand that MVC is still working on areas of new website (i.e. getting points balances to be correctly reflected), I figured I’d begin posting differences, as I encounter them.

- the “select your desired check-in date” calendar doesn’t necessarily open to the searched-for month, in resorts with availability, but of course you can still tab forward or back through the months, to find the real-time booking options

- I was able to hold two reservations at once, before choosing to complete one

 

[BigDawgTUG]

Anyone else getting this when they click on "Book Vacation Club Points"?

Book with Points
Fields marked with an asterisk (*) are required.
We apologize, but the Owner/Member associated with the information used to login to the website does not appear to have reservation rights for this inventory, so the system is not able to check availability. To search for availability, an Owner/Member with reservation rights must use their customer number to login to the website, or contact us for assistance.

 

[Fi2]

I had no problem just making another reservation (I’ve got lots of hold points to use up!).

But I experienced a different, minor issue: I had to manually delete the “null” preceding my ten digit phone number before I could save my name as guest. I failed to report this with my first reservation made, thinking I must’ve done something wrong, but nope, the field is just pre-populated incorrectly for me.

 

[rthib]

Has IT finally figured out a way to separate the points?
When I select Advance Search I now see this
"Please select the contract(s) you wish to use for your reservation search:
Enrolled in Marriott Vacation Club Destinations"
[ Then my weeks each with a check box]

Marriott Vacation Club Destinations Trust
[My trust points contract]
"

So far the few searches I have done show no difference in inventory if I un-check off trust, but wonder what it means for the future?

 

[DanCali]

So far the few searches I have done show no difference in inventory if I un-check off trust, but wonder what it means for the future?

It means they will show you in a presentation how you get more results when you choose "Trust" so you will feel the need to buy (FOMO incentive)

 

[Gemini Chica]

While I understand that MVC is still working on areas of new website (i.e. getting points balances to be correctly reflected), I figured I’d begin posting differences, as I encounter them.

- the “select your desired check-in date” calendar doesn’t necessarily open to the searched-for month, in resorts with availability, but of course you can still tab forward or back through the months, to find the real-time booking options

- I was able to hold two reservations at once, before choosing to complete one

Before you could hold up to 3, have not tried with this, have noticed you can't click directly to the month you want!

 

[jmhpsu93]

You now have three types of history: Future, Past, and Cancelled DP reservations. The first two work for me and the third doesn't. Past goes back to 2017.

Search results for reservations are in a bigger font, and the thumbnail pictures of the resorts are bigger. Aesthetically looks better to me.

 

[Fi2]

Before you could hold up to 3, have not tried with this, have noticed you can't click directly to the month you want!

You’re absolutely right, one can hold up to three reservations at once; I just tried. Funny (or not) thing is that I so often had trouble completing single reservations that I likely never tried on the old site!

Thanks for the correction.

 

[Gemini Chica]

But for months it has not worked correctly, if you had 2 things held and proceeded with one it dropped the hold on the second so was a useless function for a long time now! Hopefully with the update it will work correctly as it should!

 

[TravelTime]

I noticed they now list the resorts in alphabetical order by region in the drop down menu.

 

[SueDonJ]

Anyone else getting this when they click on "Book Vacation Club Points"?

Book with Points
Fields marked with an asterisk (*) are required.
We apologize, but the Owner/Member associated with the information used to login to the website does not appear to have reservation rights for this inventory, so the system is not able to check availability. To search for availability, an Owner/Member with reservation rights must use their customer number to login to the website, or contact us for assistance.

I logged in with both Don's and my accounts and didn't see this in either one. I hope others test it, too - I've never seen anything like this reported on TUG and I hope that you bet some help figuring it out. Good luck!

 

[dioxide45]

So what does this little blurb mean? I seem to see it on both reservation dates I checked for two different resorts.

 

[Fasttr]

So what does this little blurb mean? I seem to see it on both reservation dates I checked for two different resorts.
View attachment 55261

Is this the point where sales touting "You need Trust points" becomes a reality??

 

[dioxide45]

Is this the point where the "You need Trust points" becomes a reality??

I don't know. I am searching with Promo Points (received from a presentation). I suspect they are trust points, but I don't really see where the inventory I am searching for would be trust only. We are talking about low season Orlando and Palm Desert dates. I am curious if everyone is seeing this same thing on every search.

 

[Gemini Chica]

So what does this little blurb mean? I seem to see it on both reservation dates I checked for two different resorts.
View attachment 55261

Have you AP points also, as now I guess we can book with mixed points so this is saying these 140 points need to be from DP, I get it all the time on the AP system. Still seems to be glitchy though so this may disappear.

 

[Fasttr]

Have you AP points also, as now I guess we can book with mixed points so this is saying these 140 points need to be from DP, I get it all the time on the AP system. Still seems to be glitchy though so this may disappear.

Ahhh...that makes sense.

 

[Gemini Chica]

See how it appears when I’m using AP website -

Sent from my iPhone using Tapatalk

 

[Fi2]

Another website-adjacent issue:

After encountering a chat agent who took 5+ minutes to tell me he didn’t understand my request, I’m on hold with a lovely self-identified Ritz Carlton advisor who also has no clue as to where to begin to reallocate points. He’s now taking some time figuring out how to get me back to a Chairmsn’s Club advisor, as I’ve repeatedly requested, so I’m reluctant to just hang up (which I recognize might be a more expedient strategy).

Editing to add that he’s back, and now going to call in my 2 changes, (I believe) just as a Marriott advisor would have.