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Marriott Aruba Ocean Club Owners Being Ripped Off By Marriott - READ IF AN OWNER

LDT

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From my advisor.

I asked about fees at the Surf and Ocean Clubs and my advisor sent me this.



December 2008



Dear Marriott’s Aruba Ocean Club Owner,

The Aruba Ocean Club (AOC) Board of Directors approved the 2009 budget and maintenance fee, which unfortunately represents a significant increase over 2008 – an extremely difficult year for the Association, which is forecasted to end 2008 with a substantial deficit in its operating fund. Key items contributing to this operating deficit are the same uncontrollable expenses which drive the increase in the 2009 budget.

In 2008, Aruba utility rates increased our costs by more than 43% for electricity and 22% for water and sewer. In addition, inflation on Aruba is averaging more than 8%, while the rate of inflation has exceeded 10% since the beginning of the 3rd quarter of 2008. Consequently, we have experienced substantial increases in labor cost, as well as in most goods and supplies which are needed to operate the resort on a daily basis. Furthermore, although Hurricane Omar had little visibility in the U.S., the extensive winds and rain created water intrusion and unbudgeted cleaning and repair expenses, which are estimated between $85,000 and $110,000 and will put additional strain on the Association's operating fund; particularly as they are expected to fall short of our current insurance deductible, which equals 1% of the total building value.

As a result of the above, Annual Maintenance Fees for 2009 will be $1,186.02 for a 1 bedroom and $1,595.64 for a 2 bedroom. In addition to the base maintenance fee, a 1-bedroom Owner will be assessed $71.02 for 2008 Utility and Storm Deficit Recovery costs and a 2-bedroom Owner will be assessed a deficit recovery of $101.96.

During the past two years, the AOC Board of Directors communicated the need for refurbishment assessments in 2009 and 2010 through various newsletters. We have been able to keep the refurbishment assessment amounts within ranges quoted to all Owners. However, in order to limit the financial impact to our Owners and still complete the refurbishment by winter of 2009, we have decided to bill the first Refurbishment Assessment in April 2009, while the second Refurbishment Assessment will be included in the 2010 maintenance fee billing. The April Refurbishment Assessment will be $492.30 for a 1 bedroom and $639.25 for a 2 bedroom unit.

Updated Cost Allocation: In 2008, the AOC Board reviewed the allocation details for shared labor and services between the Marriott hotel, Marriott’s Aruba Ocean Club and Marriott’s Aruba Surf Club resorts. As a result of this review and an evaluation of owner feedback, a decision was made to proceed with dedicated Aruba Ocean Club General Manager, Administrative Assistant and Director of Finance positions. Although this represents a material change to the cost structure of AOC, the Board felt the additional expense was justified by the complexity of operating the resort at a consistent, annual occupancy of approximately 95%.

Revenue: In 2008, AOC received revenues from palapas rentals, parking, lobby computer kiosks, the AOC web site, as well as from vendor desks in the lobby. However, revenues fell short against the performance of prior years. Your Board of Directors is continuing to look for new ideas to enhance revenues and welcomes any ideas owners might have to achieve this.

Main drivers for the 2009 Budget:

Utilities: As mentioned above, electricity rates increased by more than 43%, and water rates increased by more than 22% in 2008. Although electricity and water consumption have been reduced by 5.6% and 1.3%, respectively, rate increases far exceeded the impact of the reduction in consumption. In 2009, the utility rates are budgeted to increase 15.5% for electricity and 14.9% for water.

Housekeeping: An increase in contract labor rates of almost 12% combined with laundry utility surcharges have resulted in an increase of more than 26% in housekeeping costs. In 2009, reduced tidy revenues (due to lower occupancy resulting from the planned refurbishment), and a 3.1% increase in hourly labor rates are the key drivers to the housekeeping budget increase.

Activities: Our pool towel service has also seen more than a 16% increase in costs as a result of utilities surcharges for 2008. In addition, palapas revenues decreased in 2008, resulting from a general desire by Aruba Ocean Club ownership to stop renting palapas to Aruba Surf Club owners and guest.

Administration: As mentioned above, Aruba Ocean Club added dedicated General Manager, Administrative Assistant and Director of Finance positions to the leadership team in 2008. The resort now carries 100% of the resulting expenses from these roles versus 25% Admin expenses shared with Aruba Surf Club in previous years.

Utility and Storm Deficit Recovery: This one-time expense offsets the 2008 year-end operating fund shortfall, driven by unforeseen utility cost increases, as well as from some water intrusion related expenses due to Hurricane Omar.




Reserves: The increase in the Residential Reserve Fund contributions are needed to offset recent increases in local sales tax, Aruba service tax, customs duties, overseas shipping and international construction costs. These cost factors increased by almost 50% during the past 3 years, relative to prior years. Additional funding of the Reserve is necessary to maintain the resort at current high level of standards we all expect. Furthermore, the resort is now 9 years old, and it will be necessary to replace villa furniture, appliances and to refurbish our building façade. While the Association has and will continue to work with MVCI to ensure all construction and product warranties are honored by the developer and manufacturer, the combination of high occupancy, a tropical climate, trade winds and salt air have unfortunately resulted in a reduction of the normal life expectancy of some specific assets. The following assets have recently been replaced and/or are currently under review for replacement:

o Replacement of the Main Building flat roof is scheduled to be completed no later than the end of the second week of December 2008. Upon completion of this work, all roofs will have a manufacturer's and installer's warranty that protects the roof integrity for the next decade. MVCI is paying more than 43% of the total roof replacement cost, including the prorated value related to the 5-year period the concrete skeleton and roof of the current AOC building sat idle and MVCI's 12.2% share resulting from its ownership of the commercial areas in the AOC building.

o We have replaced all but 10 of our failed windows at no cost. While the manufacturer has provided replacement windows under their warranty, MVCI has paid for all shipping, tax and installation costs for these replacement windows.

o In 2008, we upgraded our corridor HVAC system to capture and recycle lost, conditioned air from villa bathroom exhaust fans, which will reduce future energy consumption.

o In 2008, the main pool and pump rooms were completely refurbished, including new pumps, filtration, pool and rock resurfacing.

o The villa and façade refurbishment is scheduled to begin in July of 2009 and is expected to be completed by December 2009. The main lobby and corridors will have a completely new look, while all villa interiors, including bathrooms, will be updated. The Ocean Club will essentially be new inside and out. Most importantly, your vacation investment will be enhanced and protected for the long term.


Marriott Vacation Club International, our Management Company, is working side by side with your Board of Directors to ensure we continue to provide the vacation experience at Aruba Ocean Club each of us expects, while providing the best short-term and long-term value for each individual owner. In their efforts to assist the Association, Marriott has committed in excess of $2,000,000 in financial support during the next two years, which effectively reduces total 2009 and 2010 maintenance fees by approximately $180 per week.


The breakdown of the 2009 Maintenance Fee on your billing statement is as follows:


1 Bedroom 2 Bedroom

2009 Maintenance Fee (Annual Operating & Reserve) 1,186.02 1,595.64

Utility and Storm Deficit Recovery from 2008 ** 71.02 101.96

Total 1,257.04 1,697.60
** The Deficit Recovery for the 2009 billing is for one year only.


Your input has been very valuable to the Board of Directors in setting the strategy for Marriott’s Aruba Ocean Club. We have heard loud and clear from the Owners that we must have a Resort that meets our needs and expectations for now and the future. We can and will make this our priority. I hope that you agree with our financial plan and can assure you that your Board of Directors will continue to manage and reduce expenses at every opportunity.


You may call toll-free at 800-443-4391 or e-mail owner.services@vacationclub.com, if you have any questions about the Special Assessments or your 2009 Maintenance Fee statement.


Sincerely,



Melissa Pericolosi
Treasurer
 

thinze3

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I own 2 one-bedroom units and 1 two-bedoom unit. My maintenance fees last year were $2,784. My maintenance fees this year are $4,212. That is an increase of $1,428. That represents an increase of 51 PERCENT FROM LAST YEAR.

With the assessment of $1,624, I will be paying $5,836 this year. That is $3,052 more then last year. That is a increase of 110 PERCENT over last years payment.

These numbers are scary. It is just wrong that they can just increase our payments by these amounts of money without our say. I did not even vote for these people....

Hmm. :rolleyes: Looks like bargains are soon to be had at AOC in the resale market. Imagine buying a 2BR gold annual for about $5K and then having an beautiful new unit to go too annualy. The $1300 special assessment will be over in one year.

FYI - Westin owners have been paying these high fees for a while now.

Terry

P.S. - Anybody want to buy a platinum Beachplace for $10K so I can buy 2 AOC's. :D Just kidding Dave - MBP not for sale.
 

Sunbum

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Eric,
I did not buy Ocean Club for fancy TV's. I don't even watch TV in Aruba! I'm certainly not saying keep TV's out of the units - other people may watch TV. People touring the units now see TV's (I'm just using this as an example) - not upgraded ones - so why should they think they'll be upgraded at their expense if they buy?

I think we have to be carefull about slamming the renovations. We did buy at a Marriott, a high end property. Part of the reason i bought, was because it was at the high end and i new that it would always be modern and reasonably fresh.

If you want mediocor renos every 15-20 years than La Cabana or a similar resort may have been a better choice.
 

Eric

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As mentioned, this is the general feleing of MOST MVCI owners including myself

I think we have to be carefull about slamming the renovations. We did buy at a Marriott, a high end property. Part of the reason i bought, was because it was at the high end and i new that it would always be modern and reasonably fresh.

If you want mediocor renos every 15-20 years than La Cabana or a similar resort may have been a better choice.
 

marksue

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We can still have high end without having the top of the line and exceeding estiamtes. Marriott is high end but they recommended renovations about 5 million less than what the board is actually spending. So we are above high end.
 

Eric

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Point taken

We can still have high end without having the top of the line and exceeding estiamtes. Marriott is high end but they recommended renovations about 5 million less than what the board is actually spending. So we are above high end.
 

ocdb8r

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From a non-owner perspective, I stayed at MOC this past May and I thought the "outside" of the resort needed a fair amount of work. Pools needed refurbishment (had anyone take a gander at the underside of the swim up bar tops), hot tub jets needed repair, grills were hurting, outside of the building looked like it could use updating/painting...etc.

I found the inside of the villa to be fairly nice. The bathroom/shower could have used some nice tile work but everything else seemed up to normal Marriott standards.

One thing I was amazed to hear was that an extensive refurbishment was about to occur inside the units only a couple of years after the kitchen's were already overhauled. Seems like a bit of waste to spend the $$$ to put in granite and stuff, only to have it replaced a few years later. Is this really the case? (I could have misunderstood)

In any case, it seems to me there needs to be better budgeting. Small assessments and increases for one offs like minor hurricane damage and utility increases is fine but assessments that total over 1K a unit indicate to me that reserve budgeting is WAY off. It drives values down because many owners can't absorb such a big hit in two payments (especially in this economy). I agree that more units will end up on the market likely resulting in values for those who have cash now.
 

m61376

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Hmm. :rolleyes: Looks like bargains are soon to be had at AOC in the resale market. Imagine buying a 2BR gold annual for about $5K and then having an beautiful new unit to go too annualy. The $1300 special assessment will be over in one year.

FYI - Westin owners have been paying these high fees for a while now.

Terry

P.S. - Anybody want to buy a platinum Beachplace for $10K so I can buy 2 AOC's. :D Just kidding Dave - MBP not for sale.

Interestingly, the AOC prices have not plummeted like you (and I) would have anticipated. I would have thought there would be a lot of units offered at bargain prices already. Are most owners just willing to wait it out?
 

marksue

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There are many units for sale if you look at all the different sites, TUG, Redweek, Craigs list etc. The 1 bedroom units are listed at Marriott for 18k. If you ask marriott to buy back your unit they wont. THey send you a form and will try to sell it for you. If there was a market they would buy them back. In the past if you had a 1 bedroom they would buy it right back from you and then sell it right away. With no market due to the MF and assesments, no one is buying them.
 

lovearuba

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aruba marriotts

Its important to note that there are both ocean club and surf club units for sale on ebay at really low prices and people are not buying them. I have seen surf club two bedroom sell for 9900.00. You have to know where to look. I posted my two bedroom ocean on ebay and the highest offer was 9900.00, it wasnt enough for me to sell so the point is that you can get them really cheap but its not limited to the ocean
 

Zac495

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I agree with the poster that I bought a high end resort and want it to STAY that way - not get fancier like a Ritz. Why? Because I don't want to pay that much. I was willing to pay more than many timeshares - many people are happy with their 2000 traders - I wanted Marriott quality. I would have been fine with the assessment (you understand what I mean about fine - not the Snoopy dance -but okay) and a reasonable increase in fees.

As for selling, Marriott isn't listing any - they have over 25 on their list for resale right now. I wouldn't sell it for less than a net of 15K even though I hate the fees. It's still a great place to vacation and a great trader. I'm not selling my stock at bargain prices either. I'm going to wait it out. Now, if someone offered me 15K, I'd sell. Any offers? :hysterical: (KIDDING, Dave!!!)
 

modoaruba

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Just spoke to an owner this morning.
Most have no clue what is going on and that is why they get away with it.

This owner said that of course they would like refurbishment.
When I asked if they knew what the cost will be they were astonished.

All of a sudden there was a complete change of attitude.
We all want to drive that ROLLS but at what fee?
I'll settle for the BMW.

By the way we are ready to sell one of our units(1BR OV) for a great bargain price of $5,000 off Marriotts prices.
We'll use the money to rent for the next 20 years.
 

modoaruba

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a thought

If units are refu:shrug: rbished with all new furniture and appliances,including furniture and fixtures in lobby, where does the GOOD old stuff go?

Are they throwing it out?

If not, is it being donated or sold?

If so does the monies or credits go back to the owners?:shrug: :shrug:
 

luvmypt

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I guess my question is why are they going ahead with the renovations when our enonomy is in such bad shape? This just doesn't make sense to me at all. :shrug:
 

timeos2

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Time is right to do the work but not to assess for it

I guess my question is why are they going ahead with the renovations when our enonomy is in such bad shape? This just doesn't make sense to me at all. :shrug:

I don't know specifically about the OC but at my US resorts that are doing renovations in the next few years the slowdown of the economy is an opportunity to use empty space to accomplish the work. Then it will be ready when things pick up again. It worked out that way in 2004 as well. But one big difference is the money for the work is already in the bank - no special assessment or big fee increase required. It may be a tough time to tell owners you owe big dollars for that right now.
 

AwayWeGo

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[triennial - points]
Recycling Old Timeshare Furnishings.

where does the GOOD old stuff go?
When we were at Silver Lake Resort Silver Points (Kissimmee FL) in 2007, major serious renovation were getting ready to start in 1 of their large multi-floor condo buildings.

All the old furnishings -- beds, sofas, chairs, tables, TVs, dressers, mirrors, washer-dryers, & I don't know what-all -- were being moved out & loaded into large trucks & trailers with a used furniture company's name painted on the sides.

I assume the used furniture company had made a deal with the timeshare to take all the old stuff. Getting it physically out of there was worth something to the resort -- otherwise the resort would have had to pay movers to take the stuff out -- so I imagine the price paid for the reusable items was pretty low.

Even so, waste not & want not, eh ?

-- Alan Cole, McLean (Fairfax County), Virginia, USA.​

 

marksue

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Modo... Good luck trying to get 13k for your 1 bedroom unit. I was asking 10k and there was not even a nibble :). I offered Marriott to buy my units back at what I paid and they wouldnt do it. It would have cost them less than if they sold it for me. That tells you Marriott has no confidence they can sell Ocean CLub units with all the fees owners are forced to pay. By the way Marriott the offer is off the table so don't come back now and make the offer.

Others have tried to sell but there are no takers.



Just spoke to an owner this morning.
Most have no clue what is going on and that is why they get away with it.

This owner said that of course they would like refurbishment.
When I asked if they knew what the cost will be they were astonished.

All of a sudden there was a complete change of attitude.
We all want to drive that ROLLS but at what fee?
I'll settle for the BMW.

By the way we are ready to sell one of our units(1BR OV) for a great bargain price of $5,000 off Marriotts prices.
We'll use the money to rent for the next 20 years.
 

Dave M

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I offered Marriott to buy my units back at what I paid and they wouldnt do it. ... That tells you Marriott has no confidence they can sell Ocean CLub units with all the fees owners are forced to pay.
It doesn't tell us any such thing. Marriott's long-standing policy is that it doesn't buy timeshares from owners - whether at your resort or at any other resort. Marriott's policy on this topic is well documented here.

You may have some valid complaints regarding the issues you raised in starting this thread, but distorting facts to smear Marriott does a disservice both to those who read this thread and to the objectives you and others here hope to accomplish.
 

marksue

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GOing back to Franks letter to all owners where he says the rood was not defective. Here is one of the items the board identified in thier filings for a class action suit against Marriott.

(ii) Defective building: The Coop, as represented by the
Board, establishes that it has been delivered a defective building by
the Marriott Affiliated Parties. The Coop holds the opinion that the
Marriott Affiliated Parties are liable for the costs and expenses
incurred or to be incurred by the Coop in connection with the
replacement of the metal roof, resolution of flooding occurrences, and
the scheduled replacement of windows and the flat roof;

See page 3 in this thread for the complete class action document filed by the board.

Frank how can you contradict what you and the other board members were saying back in January. And now you expect the owners to believe you when you tell us the building is not defective.

Board it is time to stand up against Marriott and not be Marriott.
 

vincenzi

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I Have A Question

As stated in my earlier posts, I own 3 weeks with Marriott. One is in Hilton Head. And, I love the resort and the staff. The fees have not increased dramatically. And thanks to TUG, I purchased it at a great price from an owner. There have been no problems whatsoever. I have always given high accolades to Marriott. My question is: Why have the fees at the Marriott Aruba Ocean Club become so unreasonable? I know there have been several posts about refurbishing the resort. It can't be due to refurbishing the resort, because my timeshare in Hilton Head has been refurbished and the fees didn't escalate. And, the units in Hilton Head are just as nice as the units in Aruba. So, I would have to assume that the exorbitant fees are due to replacing a roof which has always leaked and making other structural repairs to a defective building. It just doesn't seem right to me.
 

Dave M

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vincenzi -

Please see posts #243, 244 and 276 in this thread for copies of letters with detailed explanations of why the fees are going up significantly. There is much more than just the roof. Whether the increase and the special assessment discussed in those letters is justified and what to do about it is a lot of what this thread is about.
 

Sunbum

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There are many units for sale if you look at all the different sites, TUG, Redweek, Craigs list etc. The 1 bedroom units are listed at Marriott for 18k. If you ask marriott to buy back your unit they wont. THey send you a form and will try to sell it for you. If there was a market they would buy them back. In the past if you had a 1 bedroom they would buy it right back from you and then sell it right away. With no market due to the MF and assesments, no one is buying them

As I posted on a differant thread:

I checked www.redweek.com and www.vacationtimesharerentals.com, resale sites and ebay.com last weekend to try and confirm your comment. It appears to me that next to no one is trying to sell there Ocean Club units. I am looking for a 2 bedroom Platnuim and there is a total of three for sale, one being O.F. The asking prices are similar to a year ago. I am not seeing the dumping. Not even lower asking prices.:confused:
 

marksue

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Take a look at the Aruba Ocean Club site and the Aruba-bb forums. Mnay units for sale there. I also have many emails of people who stopped trying to sell because there were no takers.

There is also an owner who has contacted one of the leaders in selling timeshare and he has told her that with the current fees and issues with the Ocean Club it is very difficult to sell them, without taking a major loss.
 
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