Marco Under Water?? / Hurricane Ian-impacted reservations ? [MERGED]

[gln60]

Just did a presentation at Beach Place Towers and the sales person said that Crystal Shores will be closed until January 2023.

 

[jwalk03]

Just did a presentation at Beach Place Towers and the sales person said that Crystal Shores will be closed until January 2023.

If their lips are moving.... Its already open.

 

[Superchief]

If their lips are moving.... Its already open.

Perhaps he means that Encore packages for Crystal Shores will be closed.

 

[TravelTime]

If their lips are moving.... Its already open.

Why do you think he is lying? It would seem like a sales person would want to say the opposite to show that Marriott works fast and that there are more options available.

 

[jwalk03]

Why do you think he is lying? It would seem like a sales person would want to say the opposite to show that Marriott works fast and that there are more options available.

If he truly said the resort is closed until January- he is lying. The resort is not closed.

 

[Superchief]

MVC is still not providing much information anywhere regarding the situation at Crystal Shores. I hope someone who visits or has connections there will provide information regarding what isn't open and how long it will be before they are back to full capacity. The villas shouldn't have received any flooding damage, so I assume any damage was from water blowing in through the windows/ doors. If that is the case, drywall and soft goods may need to be replaced, similar to Ocean Pointe a few years ago.

My brother was in Marco Island 10/15-22 and was surprised that there wasn't a lot of visible damage on the island except in a few areas. Restaurants were mostly open with normal operating schedule. Little Bar had no damage and was as good as ever. He also had excellent meals from La Tavola which is across from the timeshare.

 

[gln60]

My wife was under the impression that the salesperson meant there were no new reservations being taken until January 2023…and not meaning CS was closed.

 

[dougp26364]

Just did a presentation at Beach Place Towers and the sales person said that Crystal Shores will be closed until January 2023.

My wife was under the impression that the salesperson meant there were no new reservations being taken until January 2023…and not meaning CS was closed.

Considering that I’ve seen posts and pictures from people on FB who have stayed at Crystals Shores on the last couple of weeks, I’d hardly say it was closed. Of course there could be some large widespread conspiracy launched by MVC to make owners believe is open so there’s no panic over existing reservations. LOL

 

[gln60]

LOL

 

[emeryjre]

There is still uncertainty about upcoming November Reservations at Crystal Shores. They will only provide information about reservations a week in advance. For a reservation two weeks from today call next Friday and find out if you are the lucky one with a reservation. Some resort units are still unavailable. They are working every day to bring more units online, but stuff happens to the best laid plans. The person I spoke with was unwilling to discuss priority, room types closed, or any other way reservations were being determined.

 

[Superchief]

There is still uncertainty about upcoming November Reservations at Crystal Shores. They will only provide information about reservations a weel in advance. For a reservation two weeks from today call next Friday and find out if you are the lucky one with a reservation. Some resort units are still unavailable. They are working every day to bring more units online, but stuff happens to the best laid plans. The person I spoke with was unwilling to discuss priority, room types closed, or any other way reservations were being determined.

I guess transparency is not a priority for MVC even though most customers are actually 'owners' of some of the key assets.

 

[emeryjre]

I guess transparency is not a priority for MVC even though most customers are actually 'owners' of some of the key assets.

I have plenty of gripes about MVC. Especially about the website and the need for rebuilding from scratch. When I was searching for alternatives this morning, Beach Place Towers was not available to even look at. Somewhere in the coding, it was deleted as a choice to search for. That irritates me a great deal.

I truly felt sorry for the woman I was speaking with this morning. She is just answering the phone and passing along the current situation at Crystal Shores.

It is fluid as to which rooms will be ready for occupancy two weeks from today. She is not involved in the decision making process, she cannot control which items needed for remediation show up or are delayed. She cannot control which workers get sick this week and not show up to finish off a room.

I am sure she deals with a lot of travelers expressing the frustration of how to deal with the situation of not knowing if they will have a vacation at Crystal Shores in two weeks. That is the situation I am in. But I cannot really bitch about MVC on this one. Too many variables outside of their control. I can only hope for the best and make a plan B.

I have lost plenty of MF's over the last several years due to Covid. Fortunately, it will not change my lifestyle or cause me to miss a meal. I will survive whatever happens in two weeks and move on with life.

 

[TravelTime]

The answer to my question may be obvious but I will ask anyway. We have reservations at Crystal Shores for June. I am assuming it will be completely remediated by then. Based on knowledge of past similar situations, would there be any reason to believe it would not be fully operational by June?

 

[burg1121]

2 days ago looks pretty good to me facebook_1667574686773_6994315179031699084.jpg

 

[dioxide45]

2 days ago looks pretty good to me View attachment 67941 facebook_1667574686773_6994315179031699084.jpg

Are/were you there? It looks like the lower pool is open with people in it. Perhaps just still need repairs to some villas that had water intrusion? What is the state of the elevators that go down to the lower level? What about the parking lot?

 

[burg1121]

No not there i'm a member on the facebook group. They seem to have up to date info.

 

[dougp26364]

There is still uncertainty about upcoming November Reservations at Crystal Shores. They will only provide information about reservations a week in advance. For a reservation two weeks from today call next Friday and find out if you are the lucky one with a reservation. Some resort units are still unavailable. They are working every day to bring more units online, but stuff happens to the best laid plans. The person I spoke with was unwilling to discuss priority, room types closed, or any other way reservations were being determined.

you have to love this since those flying in often have non-refundable airfare, not to mention the difficulty of arranging vacation time off and all the other little things that go into vacation planning.

We have a reservation in less than 30 days. High floor pool view this time, which makes me feel a little more secure

 

[Superchief]

Are/were you there? It looks like the lower pool is open with people in it. Perhaps just still need repairs to some villas that had water intrusion? What is the state of the elevators that go down to the lower level? What about the parking lot?

My brother stopped there on 10/17 and the lower pool was open, but he didn't look at the grotto pool. He really didn't see much visible damage around the resort and Stiltz was also open. Only a few people were at the pool at that time and the parking garage was partially closed.

 

[emeryjre]

I will update the group when I have an answer next week. Mine is a 6-15 pool side. Made with points on 12 month mark.

 

[timtax]

My GF reservation using Points for 11/12-19 was confirmed via text today

 

[emeryjre]

My reservation for Marriot Crystal Shores was cancelled today. The reservation was for November 19 to November 26. Poolside floor 6-15. These units face towards the ocean and suffered the most damage at the resort according to the person I spoke with about cancellation.

 

[TravelTime]

I spoke to a rep today and he said the reason it is taking so long to fix is because it is hard to get labor as there is a shortage.

 

[KenA]

My reservation for Marriot Crystal Shores was cancelled today. The reservation was for November 19 to November 26. Poolside floor 6-15. These units face towards the ocean and suffered the most damage at the resort according to the person I spoke with about cancellation.

I have a reservation from Nov 20-27. Now I am concerned. Did Marriott call you or how did you find out? Are you a weeks owner or how did you make the reservation if you don't mind me asking.

 

[Fasttr]

My reservation for Marriot Crystal Shores was cancelled today. The reservation was for November 19 to November 26. Poolside floor 6-15. These units face towards the ocean and suffered the most damage at the resort according to the person I spoke with about cancellation.

Sorry to hear that.

Seems those nice door walls that go out to those super nice balconies are not as weather proof/water tight as you would have assumed they would be for a location such as this, especially so recently built.

 

[emeryjre]

They called. Units in new part of Crystal Shores are points only. What type of unit do you have booked. They called from main office. Guy did not leave his name and number he left feeds into hundreds of people according to women answering phone