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Marco Under Water?? / Hurricane Ian-impacted reservations ? [MERGED]

Pamplemousse

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About travel insurance as sold by Marriott. I have been told several times this week, by Marriott employees at ascending levels of responsibility, that if I had travel insurance, I would be OK.

What does that mean. Would they have paid me for the points that have gone into a 60 day holding account and expire at the end of the year?

Since I have never purchased travel insurance, I know little about the benefit I would receive. I am researching the policy sold by Marriott to see what benefits I would have had in the current situation. If they are not paying me for the points, what benefit would I really receive.
I believe- from what I have read not personal experience- that if MVC cancelled your trip you could choose to file a claim and be reimbursed for your points maintenance fees, and other travel costs that were non refundable.
I have also read that if you did the cancelling it would not have been covered.
Check if your credit card you used to book has any travel insurance as a benefit that might help.
As I have mentioned before I was in a similar situation last month so I was noting all my options and joined the crystal shores Facebook group where many posted about their experiences.
Please share if you get an answer.
 
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dougp26364

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But even travel insurance doesn't always protect you. There were a lot of people that had travel insurance during Covid and it didn't do an ounce of good because as long as they weren't sick with it and the property was open - they wouldn't pay out - even though many didn't feel safe to travel and resorts were just bare bones with no amenities, so not exactly open. I also heard that people that had reservations for properties that were closed after the storms were told insurance wouldn't pay because their points were returned to a holding account so they didn't technically lose them due to the cancellation - even though many couldn't use them before they expired. Or with weeks some got exchanges that at least give a little more time to use but are very restricted. So I am kind of on the fence as to how much it helps based on what I am hearing about the success rate of claiming.
I understand that travel insurance might help, especially with things like the airfare to and from a closed or partially closed property.

I’m just talking about the points. The OP didn’t get sick or have a trip interruption unrelated to the property. The property itself was unable to provide the accommodation that was promised. Even if not required, I think the property or MVCI should make a goodwill gesture to extend the points or allow the OP to make a reservation for next year. In the grand scheme of things it wouldn’t cost a lot…especially given that much of the property seems to be open…and would show some compassion.

Travel insurance isn’t comprehensive coverage. Most insurance policies, like auto and homeowners, are comprehensive and cover everything but the listed exclusions.

Nearly all travel policies are listed peril policies, much like the old fire (very old version of homeowners) that covered specific events. With a travel policy, it covers only the perils listed in the policy. Typically those are the most common perils like hurricanes (maybe natural disasters depending on wording) or illness of a listed traveler.

A hurricane would cover the listed expenses for the listed amount. It might not return your points (I haven’t looked at the TravelEx policy closely) but it will cover the cost of those points, or at least a major portion of that cost. I think what I glanced at would pay $2,000 for a price tag of $199. If that’s accurate, then the cost of a week in December OF unit at Oceana Palms would be around $3,500 if booked using points.

At one point in time I looked at the coverage and recall not being extremely impressed at the price for our needs. This is the first November hurricane in 40 years for Florida. We’ve been traveling to South FL for 21 years in November or December. At $199, we’ve saved $4,179 over that time. it was a risk not taking the insurance but historically one I was willing to take.

Oddly enough I do take out the insurance on cruises. But that’s because I want the medivac coverage more than trip cancellation.

One of the other considerations with TravelEx is I believe they provide rental car coverage. We have older cars but I keep full coverage on them (it’s inexpensive). If all I had was liability coverage, the trip insurance would likely be less expensive than paying the damage waiver coverage when renting a car.

The long and short of all this is it’s up to the consumer to protect against potential loss, not the business. Anything MBC does for owners is out of goodwill and not required. It’s up to you to select the coverage at the price you feel reasonable or take the risk. For us we typically accept the risk. For us that risk has been the resort being so damaged by an October hurricane our reservations are cancelled. That’s a real possibility this year and it will be a bummer if we can’t go. However, it was 2000 points or $1,360 and we’ve saved $4,179 over the years, so I don’t feel to bad. I’ll lose some money paying change fees on the airfare as well, but we’re still on the plus side of the ledger
 

emeryjre

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I am specifically asking about the insurance that Marriott provides. I have not been able to get a straight answer in the last 24 hours, but Hurricane Nicole has caused a lot of employees to be absent.
 

Zagrid094

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It will be good to hear from @Zagrid094 claims are processed so we can get more real life experience with their insurance. I suspect that it will be a fight since MVC returned the points, even if they can't use them. I hope it works out better though.
@dioxide45, I filed two (2) claims with TravelEx following cancellations of our Crystal Shores reservations which had been made for October 2-9 (using points) and on October 9-16 using our enrolled week. I was advised by TravelEx at time of submittal it could take up to 45 days to process the claims.

Today, I received an EFT for reimbursement of the MF's paid for both the points and enrolled week so it was within the expected 45 day window.

While I have credit cards which cover trip cancellation due to sickness, severe weather, etc, (and use those for other travel expenses) we pay our annual Marriott MF's using our Chase Boundless card to receive the Bonvoy points. The Boundless card offers baggage delay insurance, lost luggage insurance, and trip delay reimbursement, but not trip cancellation insurance. For us, the $199 annual cost for the TravelEx insurance available through MVC is worthwhile as it covers all of our weeks/points reservations each year and provides peace of mind.
 

dougp26364

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So for $199 it covers ALL your reservations? I was under the impression it was $199 for each reservation
 

Zagrid094

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So for $199 it covers ALL your reservations? I was under the impression it was $199 for each reservation
$199 covers all of one’s points and weeks reservations for that use year, not $199 for each reservation.
 

VacationForever

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@dioxide45, I filed two (2) claims with TravelEx following cancellations of our Crystal Shores reservations which had been made for October 2-9 (using points) and on October 9-16 using our enrolled week. I was advised by TravelEx at time of submittal it could take up to 45 days to process the claims.

Today, I received an EFT for reimbursement of the MF's paid for both the points and enrolled week so it was within the expected 45 day window.

While I have credit cards which cover trip cancellation due to sickness, severe weather, etc, (and use those for other travel expenses) we pay our annual Marriott MF's using our Chase Boundless card to receive the Bonvoy points. The Boundless card offers baggage delay insurance, lost luggage insurance, and trip delay reimbursement, but not trip cancellation insurance. For us, the $199 annual cost for the TravelEx insurance available through MVC is worthwhile as it covers all of our weeks/points reservations each year and provides peace of mind.
Did MVC also return the points to you as holding points?
 

dioxide45

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@dioxide45, I filed two (2) claims with TravelEx following cancellations of our Crystal Shores reservations which had been made for October 2-9 (using points) and on October 9-16 using our enrolled week. I was advised by TravelEx at time of submittal it could take up to 45 days to process the claims.

Today, I received an EFT for reimbursement of the MF's paid for both the points and enrolled week so it was within the expected 45 day window.

While I have credit cards which cover trip cancellation due to sickness, severe weather, etc, (and use those for other travel expenses) we pay our annual Marriott MF's using our Chase Boundless card to receive the Bonvoy points. The Boundless card offers baggage delay insurance, lost luggage insurance, and trip delay reimbursement, but not trip cancellation insurance. For us, the $199 annual cost for the TravelEx insurance available through MVC is worthwhile as it covers all of our weeks/points reservations each year and provides peace of mind.
That is great to know. Always good to read and know first hand accounts of how these things actually work vs just heresay or people guessing. Thanks for coming back to this thread to share!
 

dioxide45

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Did MVC also return the points to you as holding points?
I am curious about this also. I beleive the points were returned to a Holding Account as soon as MVC cancelled the reservation. I doubt TravelEx does anything to make them disappear, but using them or renting them could constitute insurance fraud.
 
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Superchief

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@dioxide45, I filed two (2) claims with TravelEx following cancellations of our Crystal Shores reservations which had been made for October 2-9 (using points) and on October 9-16 using our enrolled week. I was advised by TravelEx at time of submittal it could take up to 45 days to process the claims.

Today, I received an EFT for reimbursement of the MF's paid for both the points and enrolled week so it was within the expected 45 day window.

While I have credit cards which cover trip cancellation due to sickness, severe weather, etc, (and use those for other travel expenses) we pay our annual Marriott MF's using our Chase Boundless card to receive the Bonvoy points. The Boundless card offers baggage delay insurance, lost luggage insurance, and trip delay reimbursement, but not trip cancellation insurance. For us, the $199 annual cost for the TravelEx insurance available through MVC is worthwhile as it covers all of our weeks/points reservations each year and provides peace of mind.
Thanks for the update. This is very timely because I am just ready to get my insurance for next year, but was concerned regarding coverage for VC points reservations. Did you provide them the cost information for your vc points or did they calculate that amount? My points are a combination of trust and enrolled weeks, so I assume this will be based on the points that were actually used.
 

Zagrid094

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I am curious about this also. I beleive the points were returned to a Holding Account as soon as MVC cancelled the reservation. I doubt TravelEx does anything to make them disappear, but using them or renting them could constitute insurance fraud.
You are correct that the points were returned to me in a 60 day holding account. When filing my claim, I informed the TravelEx representative that this had occurred, but I was unable to use them this calendar year (use year) due to my schedule. They acknowledged this and, as part of their internal process to verify the amount I had paid for the VC points, TravelEx contacted MVC directly. Once the claim was approved by TravelEx and processed, the points held in the 60 day holding account were deleted and no longer appear when I log in.
 

Zagrid094

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Thanks for the update. This is very timely because I am just ready to get my insurance for next year, but was concerned regarding coverage for VC points reservations. Did you provide them the cost information for your vc points or did they calculate that amount? My points are a combination of trust and enrolled weeks, so I assume this will be based on the points that were actually used.
When submitting my claim, I provided a copy of my MVC trust maintenance fee statement as proof that payment had been made. I also documented how I calculated the applicable cost of the VC points used for the reservation. TravelEx then contacted Marriott directly to walk through the calculation. I found the entire claim process straightforward and efficient.

As our MVC portfolio has grown over the years (we are Chairman level now), for us paying $199 per year to be insured for all of our weeks and trust points makes sense. We are planning to retire in 2023 and, while our schedule will be even more flexible for travel purposes at that point, we also recognize that as we age we may have to cancel reservations due to illness/other unforeseen circumstances and our children, their families, or other relatives may be unable to travel in our place.
 

emeryjre

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Thanks for the information and your responses. Great information to know.
 

TravelTime

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When submitting my claim, I provided a copy of my MVC trust maintenance fee statement as proof that payment had been made. I also documented how I calculated the applicable cost of the VC points used for the reservation. TravelEx then contacted Marriott directly to walk through the calculation. I found the entire claim process straightforward and efficient.

As our MVC portfolio has grown over the years (we are Chairman level now), for us paying $199 per year to be insured for all of our weeks and trust points makes sense. We are planning to retire in 2023 and, while our schedule will be even more flexible for travel purposes at that point, we also recognize that as we age we may have to cancel reservations due to illness/other unforeseen circumstances and our children, their families, or other relatives may be unable to travel in our place.

This is great to know. Thank you for posting your process. Given that unforeseen circumstances like pandemics, hurricanes and other disasters seem to be more frequent, I am planning to start buying TravelEx for my points.

I believe you can only insure your current use year points. For example, if I buy TavelEx this year, it would cover 2023 use year points. Is that correct? What about if you borrowed from a future use year or you are using banked points, how do you cover those points? Also, what is the deadline to buy insurance to cover points in the upcoming year?
 

TheTimeTraveler

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If you borrowed from a future year wouldn't you just cancel the reservation and those points would go back to that use year?

If this scenario is true then I would think everyone would want to make their reservations in that manner and never have the need to buy TravelEx Insurance.





.
 

dioxide45

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If you borrowed from a future year wouldn't you just cancel the reservation and those points would go back to that use year?

If this scenario is true then I would think everyone would want to make their reservations in that manner and never have the need to buy TravelEx Insurance.
That would be ideal way to structure your use of points when making reservations. That said, in this situation, the points are also in a holding account and some people won't have the flexibility to be able to make reservations and travel like that.
 

Zagrid094

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I believe you can only insure your current use year points. For example, if I buy TavelEx this year, it would cover 2023 use year points. Is that correct? What about if you borrowed from a future use year or you are using banked points, how do you cover those points? Also, what is the deadline to buy insurance to cover points in the upcoming year?
If you purchase insurance through TravelEx for 2023, it will cover all your points and weeks for the 2023 use year. In our case of being reimbursed for the cancellation of our Crystal Shores week using points, the majority of the claim was using 2022 use year points, but some were from 2021 banked points. Had we not purchased TravelEx insurance for 2021, we would not have been reimbursed for the MF’s using the banked points.

When I pay my annual MF’s at the end of the calendar year/first of the calendar year, I purchase the TravelEx insurance using credit card. I call MVC to make the payment over the phone and when doing so, they will get an insurance representative from TravelEx on the phone should you have any questions. I don’t recall if there is a deadline for purchasing insurance for 2023, but I would think one would want to not delay too long to ensure that you are covered for the entire year.
 

TravelTime

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If you purchase insurance through TravelEx for 2023, it will cover all your points and weeks for the 2023 use year. In our case of being reimbursed for the cancellation of our Crystal Shores week using points, the majority of the claim was using 2022 use year points, but some were from 2021 banked points. Had we not purchased TravelEx insurance for 2021, we would not have been reimbursed for the MF’s using the banked points.

When I pay my annual MF’s at the end of the calendar year/first of the calendar year, I purchase the TravelEx insurance using credit card. I call MVC to make the payment over the phone and when doing so, they will get an insurance representative from TravelEx on the phone should you have any questions. I don’t recall if there is a deadline for purchasing insurance for 2023, but I would think one would want to not delay too long to ensure that you are covered for the entire year.

So does this mean if we are using borrowed or banked points, the TravelEx must be purchased for the original use year? In the case of borrowed points, is it possible to purchase TravelEx in advance for a future use year? For example, can you already purchase TravelEx for 2024 points?
 

Fasttr

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So does this mean if we are using borrowed or banked points, the TravelEx must be purchased for the original use year? In the case of borrowed points, is it possible to purchase TravelEx in advance for a future use year? For example, can you already purchase TravelEx for 2024 points?
Yes you can. I believe in another month or so, you could actually buy 2025 coverage. This allows you be able to borrow 2025 points back into 2024, and be able to book that 2024 ressie a year in advance and be fully covered.
 

Zagrid094

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Yes you can. I believe in another month or so, you could actually buy 2025 coverage. This allows you be able to borrow 2025 points back into 2024, and be able to book that 2024 ressie a year in advance and be fully covered.
That is correct. I have inadvertently purchased insurance twice for an upcoming year and TravelEx has applied one of the policies towards a future year.
 

emeryjre

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There is a yearly maximum the policy will pay out per year, if you have several high value trips, the policy maximum could be an issue.
 

Zagrid094

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There is a yearly maximum the policy will pay out per year, if you have several high value trips, the policy maximum could be an issue.
Plan Benefits are as follows:

This plan provides coverage for the annual Maintenance Charges that are paid by you to Marriott Vacation Club and for
the full annual Use Year. The plan will cover the primary traveler and up to 7 traveling companions named on the
same travel reservation. Coverage amounts shown below are shared between the Insured and Traveling Companions
and are paid to the primary traveler listed. When traveling to or from your destination, the purchased protection plan
will automatically cover you up to 2 days before, and 2 days after your scheduled travel dates. A cancellation of this
plan within the review period must be requested from Marriott Vacation Club.
  • Trip Cancellation Up to $10,000 per coverage term
  • Frequent Traveler Benefit $200
  • Trip Interruption Up to $10,000 per coverage term
  • Vehicle Return $1,000
  • Trip Delay $1,000
  • Missed Connection $1,000
  • Trip Inconvenience $300
  • Sporting Equipment Delay $2,000
  • Baggage & Personal Effects $2,000
  • Baggage Delay $1,000
  • Security Deposit Protection $2,000
  • Accident and Sickness Medical Expense $25,000
  • Emergency Evacuation & Repatriation $250,000
  • Accidental Death & Dismemberment $25,000
  • Car Rental Collision $35,000
  • Travel Assistance Services Included
 
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