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Marco Under Water?? / Hurricane Ian-impacted reservations ? [MERGED]

KenA

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They called. Units in new part of Crystal Shores are points only. What type of unit do you have booked. They called from main office. Guy did not leave his name and number he left feeds into hundreds of people according to women answering phone
I am a points owner, however I rented from redweek. This person is a high level owner, so I am hoping I will not get canceled. I will probably call in a day or two.

So what happens if you are a weeks owner and they cancel your reservation? Do you get another week next year or what do they do. Points owners can obviously just get there points back
 

emeryjre

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60 day restricted points. Expire when they expire. What unit do you have. The worst place to be is ocean front or poolside. These are the rooms that were damaged. Not sure about a cancelled week. To top it off, I cannot get into the MVC website at this point.
 
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KenA

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60 day restricted points. Expire when they expire. What unit do you have. The worst place to be is ocean front or poolside. These are the rooms that were damaged. Not sure about a cancelled week. To top it off, I cannot get into the MVC website at this point.
Its a gulf side. So I could be on the list. I wish they would not have waited to so long. I'll probably lose thousands of dollars in rent if they do cancel.
 

emeryjre

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Its a gulf front. So I could be on the list. I wish they would not have waited to so long. I'll probably lose thousands of dollars in rent if they do cancel.
looks like I will have 4800 points expiring this year. So I understand about losing money
 

dougp26364

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Marriott Shadow Ridge
Marriott Ocean Pointe
Marriott Destination Club Points
Hilton Grand Vacation Club Las Vegas Blvd
Grand Colorado on Peak 8
Spinnaker French Quarter Resort Branson
My reservation for Marriot Crystal Shores was cancelled today. The reservation was for November 19 to November 26. Poolside floor 6-15. These units face towards the ocean and suffered the most damage at the resort according to the person I spoke with about cancellation.

Bummer.
I have a reservation in that same block of rooms for the first week in December. We have non-refundable first class tickets into RSW.
it will be a HUGE disappointment if we’re unable to stay there and a major inconvenience to try to find suitable accommodations last minute.
Marriott may have some really nice resorts but their customer service outside of the resorts really sucks
 

emeryjre

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Bummer.
I have a reservation in that same block of rooms for the first week in December. We have non-refundable first class tickets into RSW.
it will be a HUGE disappointment if we’re unable to stay there and a major inconvenience to try to find suitable accommodations last minute.
Marriott may have some really nice resorts but their customer service outside of the resorts really sucks
They give you the notice. Then tell you to call somebody else about getting help. The next guy says "he told you I can help?" I feel sorry for the people making the call. They know how screwed you are and there is nothing that can be done. At least I can change my plane reservations. But where too is the question. I am a walking example of why people should have travel insurance in Hurricane country.
 

KenA

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I should have bought the insurance too. I will have to give them a call tomorrow and see if they can tell me the status of my reservation.
 

TheTimeTraveler

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Sorry to hear that.

Seems those nice door walls that go out to those super nice balconies are not as weather proof/water tight as you would have assumed they would be for a location such as this, especially so recently built.


If my memory serves me correctly, the original Marriott Villas built in the old renovated Radisson (now Crystal Shores) had those folding glass doors. They were always having issues with those doors and all or some of the subsequent units were built with sliding glass doors instead.....

I will say that the balconies themselves are some of the nicest around anywhere (even if there are issues with the glass doors).





.
 

TheTimeTraveler

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Bummer.
I have a reservation in that same block of rooms for the first week in December. We have non-refundable first class tickets into RSW.
it will be a HUGE disappointment if we’re unable to stay there and a major inconvenience to try to find suitable accommodations last minute.
Marriott may have some really nice resorts but their customer service outside of the resorts really sucks



Don't wait until last minute to make up back up reservations. Make them today. Many new reservations (at least with Marriott Hotels) will give you two to five days in which you can cancel. And you may have a far better idea of your status during the last week of November....... i.e. plan ahead.

Will be far easier to cancel at the end of November rather than attempting to make a new reservation at the end of November....



.
 

emeryjre

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I guess the architect did not realize that South Florida gets wind and rain. Hate to imagine what would have happened to the wind facing rooms had been hit head on by Ian
 

Superchief

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My reservation for Marriot Crystal Shores was cancelled today. The reservation was for November 19 to November 26. Poolside floor 6-15. These units face towards the ocean and suffered the most damage at the resort according to the person I spoke with about cancellation.
That is disappointing and surprising. I would have thought the new building would have been built with better standards that would reduce major storm damage. I am curious whether the gulf front units units in the old building were damaged.
 

emeryjre

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I spoke to a rep today and he said the reason it is taking so long to fix is because it is hard to get labor as there is a shortage.
With the devastation along the coast. I am sure anybody capable of performing work in the trades is working as many hours a week as they want.
 

Superchief

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looks like I will have 4800 points expiring this year. So I understand about losing money
My brother rented a 2BR condo in the area for $200 per night for 10/15-22 when we were supposed to be at Crystal Shores. You may want to check rentals in the area if you don't have insurance. I'll ask him how he found the rental. It wasn't on the beach, but was close.
 

Marathoner

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looks like I will have 4800 points expiring this year. So I understand about losing money

It is such complete greed that MVC doesn't do more for owners in these force majeure situations. Yes, they don't create the situation but doing something a little more and sharing a little bit of the burden from DC points owners would be good business practice. But MVC only cares about $$$ and just sticks it to everyone else because they can.
 
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emeryjre

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My brother rented a 2BR condo in the area for $200 per night for 10/15-22 when we were supposed to be at Crystal Shores. You may want to check rentals in the area if you don't have insurance. I'll ask him how he found the rental. It wasn't on the beach, but was close.
Thanks for the offer. I am finding rentals on VRBO that are not far from beach for a reasonable nightly rate. So there are alternatives in Crystal Shores. Certainly will not be the same, but may work.
 

emeryjre

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It is such complete greed that MVC doesn't do more for owners in these force majeure situations. Yes, they don't create the situation but doing something a little more and sharing a little bit of the burden from DC points owners would be good business practice. But MVC only cares about $$$ and just tells everyone to deal with the full burden themselves.
Once the Timeshare component of Marriott became an NYSE listed company, it became a money driven entity. It is all about generating greater profits each quarter. Keep up the bonuses, big buck CEO's and the like. It is why they will not slow down and invest in a new database/software system. It would probably cost 50 million to have a bullet proof website. What CEO wants to be the one to take the hit to quarterly earnings, quarterly bonuses, stock option earnings. It is how life works and I knew I should have bought travel insurance when Ian was being plotted on weather charts. I took the risk and lost.
 

hcarman

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Well here is my situation. We booked our reservation 13 months ago and due to schedules we contacted owners services to push our check in date by two days. It was a simple mod - same check out date (just 5 nights instead of 7). This would give the property two nights back.
The agent initially helping me took the better part of an hour to modify and I got the confirmation. However, a second agent somehow screwed it up and I got a revised confirmation that brought my stay to just two nights?!? How do you make this mistake - I have no idea. So even though I have the live chat records and a supervisor has been working to fix the mistake - so far they haven’t managed to get the property to correct it. So I am guessing they are using that agents mistake to help them out - we know no new reservations can be made so the room didn’t disappear in the 10 minutes it took us to figure out there was a problem and contact them back. So at this point we are beyond furious at how this devastating mistake on their part has been handled - and we are owners there and were told our reservation would be OK.
 

emeryjre

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Well here is my situation. We booked our reservation 13 months ago and due to schedules we contacted owners services to push our check in date by two days. It was a simple mod - same check out date (just 5 nights instead of 7). This would give the property two nights back.
The agent initially helping me took the better part of an hour to modify and I got the confirmation. However, a second agent somehow screwed it up and I got a revised confirmation that brought my stay to just two nights?!? How do you make this mistake - I have no idea. So even though I have the live chat records and a supervisor has been working to fix the mistake - so far they haven’t managed to get the property to correct it. So I am guessing they are using that agents mistake to help them out - we know no new reservations can be made so the room didn’t disappear in the 10 minutes it took us to figure out there was a problem and contact them back. So at this point we are beyond furious at how this devastating mistake on their part has been handled - and we are owners there and were told our reservation would be OK.
What a Cluster F of major proportions. I am working my way up the food chain at Marriott to talk with someone that does more than just stall me. The Marriott system has NO units available anywhere in Floridia for Thanksgiving. I had no luck in my discussions with Marriott. Going to VRBO and booking a new location. I will be getting travel insurance with the points that will be expiring.
 
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emeryjre

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Crystal Shores is confirming reservations through Nov 20th according to the supervisor I spoke with today. He recommended using the text line to check for later dates.
 

KenA

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Crystal Shores is confirming reservations through Nov 20th according to the supervisor I spoke with today. He recommended using the text line to check for later dates.
Is it best to call Crystal shores or MVCI or Marriott. Which entity will give the best info. I am not familiar with the text line.
 

emeryjre

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The text line is 407-358-3745. It is direct to the resort. I will warn you, that nobody really knows what is going on at Crystal Shores. I was told on October 13 that the resort was expected to be open and fully functional by November. If they confirm you, you are in good shape, if not, then the waiting game is still on. So text them and see if you are confirmed.
 

hcarman

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I have plenty of gripes about MVC. Especially about the website and the need for rebuilding from scratch. When I was searching for alternatives this morning, Beach Place Towers was not available to even look at. Somewhere in the coding, it was deleted as a choice to search for. That irritates me a great deal.

I truly felt sorry for the woman I was speaking with this morning. She is just answering the phone and passing along the current situation at Crystal Shores.

It is fluid as to which rooms will be ready for occupancy two weeks from today. She is not involved in the decision making process, she cannot control which items needed for remediation show up or are delayed. She cannot control which workers get sick this week and not show up to finish off a room.

I am sure she deals with a lot of travelers expressing the frustration of how to deal with the situation of not knowing if they will have a vacation at Crystal Shores in two weeks. That is the situation I am in. But I cannot really bitch about MVC on this one. Too many variables outside of their control. I can only hope for the best and make a plan B.

I have lost plenty of MF's over the last several years due to Covid. Fortunately, it will not change my lifestyle or cause me to miss a meal. I will survive whatever happens in two weeks and move on with life.
The text line is 407-358-3745. It is direct to the resort. I will warn you, that nobody really knows what is going on at Crystal Shores. I was told on October 13 that the resort was expected to be open and fully functional by November. If they confirm you, you are in good shape, if not, then the waiting game is still on. So text them and see if you are confirmed.
Yes, we got three different answers on the status of our reservations - unfortunately we went by the first answer that our reservations were going to be honored and finalized plans. After that we got different answers. Then the latest fiasco where we changed our check in date by two days and the screw up by Marriott's Owners Services. We are working with the owners services supervisor who seems to have made no progress in reinstating the nights they mistakenly removed and now corporate. The whole experience has really soured us. The storm issues are understandable, but using that as an excuse for poor communication/lack of transparency and significant mistakes is not acceptable.
 

emeryjre

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[Moderator Note: This was posted as a new thread - Reservation cancelled at last minute by Marriott - but is being merged into this existing thread because it is a continuation of the topic here, and its content will be helpful to others who have reservations affected by the effects of Hurricane Ian.] <-- SueDonJ

My reservation at Marriott Crystal Shores was cancelled 11 days before arrival. It is what it is.

I have always carefully managed my points, but this situation has left me with 4800 points that expire this year.

I am looking for options how to use the points. I know about using the points for travel insurance.

I have heard rumors about getting non expiring gift cards, has anyone done this?

Can I book a reservation and deposit into II before the end of the year?

Thanks in advance for any advice.
 
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igopogo

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Have you reached out to ask for some accommodation? I’m too much of a newbie to know what’s possible or typical, but I would have thought with such a late cancel that they would make some room for you to use the points.
 

igopogo

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Sorry, I just read your posts on the other thread. I hope you get some positive outcome, in my humble opinion they should have a proactive stance to take care of owners in this unusual situation.
 
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