Marco Under Water?? / Hurricane Ian-impacted reservations ? [MERGED]

[dioxide45]

I am also Gulf Front and used points so assume that I would behind Owner Reservations but ahead of Encore and Hotel?

I am glad you found something. We are planning our backups at this point but there is very little availability at this point.

IIRC, MVC retained Encore reservations when cancelling others when they had to cancel a bunch of HHI reservations a few years ago?

 

[Fasttr]

IIRC, MVC retained Encore reservations when cancelling others when they had to cancel a bunch of HHI reservations a few years ago?

MGO even accommodated Encore reservations from other area resorts (I spoke to one couple, at the time, who was supposed to be staying at the Monarch on an Encore that was moved to MGO) while MVC had cancelled II ressies for the same week at MGO.

 

[travelhacker]

Well, I'm on an Interval exchange...check in is in a week and a half....Now I'm thinking I better get out of dodge quick.

If they cancel can I still ePlus out? Or should I ePlus out to something immediately?

 

[Superchief]

Well, I'm on an Interval exchange...check in is in a week and a half....Now I'm thinking I better get out of dodge quick.

If they cancel can I still ePlus out? Or should I ePlus out to something immediately?

If you have the insurance covering the week you used for exchange, you should be able to make an insurance claim as long as the hurricane occurred within 6 weeks of cancellation. My Ocean Point trip wouldn't have been covered because it was 8 weeks after the storm.

 

[dioxide45]

Well, I'm on an Interval exchange...check in is in a week and a half....Now I'm thinking I better get out of dodge quick.

If they cancel can I still ePlus out? Or should I ePlus out to something immediately?

If they cancel, you won't be able to EPlus out. If you think your reservation will get cancelled, then you should be able to EPlus out up till the day before checkin. I suspect you will get an email from MVC telling you they won't be able to accomodate you and that you need to work with II for remedy. If you bought EPlus, then tha is probably the best option and will give you about 6 months more of a window to book something. You will be stuck to 59 day retrades and you probably won't get back into Crystal Shores.

 

[jpc763]

I decided to cancel. I got the points back and will be going to Palm Desert instead. Of note, there is another hurricane in the gulf. It is not predicted to turn up to Florida but you never know.

 

[gln60]

I decided to cancel. I got the points back and will be going to Palm Desert instead. Of note, there is another hurricane in the gulf. It is not predicted to turn up to Florida but you never know.

Time to cut your losses…imo…good move

 

[jwalk03]

I decided to cancel. I got the points back and will be going to Palm Desert instead. Of note, there is another hurricane in the gulf. It is not predicted to turn up to Florida but you never know.

There’s no hurricane in the gulf currently. There is a low pressure system that is forecasted to become a potential hurricane in the next couple of days- but it’s not even a tropical depression at this point; let alone a hurricane. And it’s nowhere near Florida nor is it forecasted to go that way at all. It’s forecasted to hit Nicaragua. The NHC isn’t perfect by any means- but Florida is really far from Nicaragua!!

 

[Superchief]

I cancelled my reservation today, but just received my 'Looking forward to your visit' email. The email contains a link to the resort status, which still shows the same message from 3 days ago that is also the HUB that people are supposed to check for updates. MVC is really a mess.

 

[jpc763]

For those still following, the text updates are far more informative than the HUB update. Here is todays

10.7 Update: Remediation efforts continue. The villas experienced some damage, and a full mapping and assessment of the villas is being completed. All spas have been drained, washed and filled, and pumps will be tested once pools are cleaned and refilled. Other renovation work is underway to replace damaged carpet and prepare rooms for your return. As you can imagine, this situation is dynamic and changing rapidly. Due to the fluidity of storm repairs, we are currently not able to provide you with a date when we will be open and operational. At this time we can confirm that we need to cancel all reservations through October 11th. If you have a reservation on or before October 11th, it will be cancelled. We are hoping to return some villas for occupancy late next week; however we are several weeks away from reopening the full resort. Type STOP to cancel future updates

 

[Superchief]

For those still following, the text updates are far more informative than the HUB update. Here is todays

10.7 Update: Remediation efforts continue. The villas experienced some damage, and a full mapping and assessment of the villas is being completed. All spas have been drained, washed and filled, and pumps will be tested once pools are cleaned and refilled. Other renovation work is underway to replace damaged carpet and prepare rooms for your return. As you can imagine, this situation is dynamic and changing rapidly. Due to the fluidity of storm repairs, we are currently not able to provide you with a date when we will be open and operational. At this time we can confirm that we need to cancel all reservations through October 11th. If you have a reservation on or before October 11th, it will be cancelled. We are hoping to return some villas for occupancy late next week; however we are several weeks away from reopening the full resort. Type STOP to cancel future updates

I don't understand why MVC doesn't put this information on the HUB, since that is where they are telling everyone to get their information. The HUB hasn't been updated since 10/3. I wish I knew which executive at MVC was responsible for these communications. I would like to send them an email regarding how much frustration could be mitigated by clear communication.

 

[r0geredwards]

For those still following, the text updates are far more informative than the HUB update. Here is todays

10.7 Update: Remediation efforts continue. The villas experienced some damage, and a full mapping and assessment of the villas is being completed. All spas have been drained, washed and filled, and pumps will be tested once pools are cleaned and refilled. Other renovation work is underway to replace damaged carpet and prepare rooms for your return. As you can imagine, this situation is dynamic and changing rapidly. Due to the fluidity of storm repairs, we are currently not able to provide you with a date when we will be open and operational. At this time we can confirm that we need to cancel all reservations through October 11th. If you have a reservation on or before October 11th, it will be cancelled. We are hoping to return some villas for occupancy late next week; however we are several weeks away from reopening the full resort. Type STOP to cancel future updates

How do you get set up for the text updates?

 

[dioxide45]

How do you get set up for the text updates?

Text number is 407-358-3745.

 

[travelhacker]

Just an FYI. I had an Interval exchange with check in on 10/16.

I saw the writing on the wall and used ePlus to swap out yesterday.

I was curious to see if the reservation was intact this morning and associated with my in Bonvoy and it was.

Just a short time later, I received the cancellation notice from Marriott. Honestly, I was kind of glad to see the cancellation because it was hard swapping out of that, we had really wanted to get to Marco Island.

Perhaps I'll use some Abound points and go in a couple of years.

 

[Superchief]

For those still following, the text updates are far more informative than the HUB update. Here is todays

10.7 Update: Remediation efforts continue. The villas experienced some damage, and a full mapping and assessment of the villas is being completed. All spas have been drained, washed and filled, and pumps will be tested once pools are cleaned and refilled. Other renovation work is underway to replace damaged carpet and prepare rooms for your return. As you can imagine, this situation is dynamic and changing rapidly. Due to the fluidity of storm repairs, we are currently not able to provide you with a date when we will be open and operational. At this time we can confirm that we need to cancel all reservations through October 11th. If you have a reservation on or before October 11th, it will be cancelled. We are hoping to return some villas for occupancy late next week; however we are several weeks away from reopening the full resort. Type STOP to cancel future updates

There was no new information in today's text. The next update will be on 10/10. The official HUB still hasn't had an update since 10/3.

 

[timtax]

10.8 Update: No new developments as the work continues. We are unable to provide any additional information on when the resort will be able to welcome guests again due to so many dependent variables, some of which are out of our control. We will continue to provide updates as they are available. The next update will be Monday, October 10th.

 

[Superchief]

Here is an article from the Marco Eagle discussing the impact of Ian. I really feel sorry for the people there. Several employees from major businesses in the area will have a difficult time getting back to their normal living conditions.

In Marco Island, was direct-hit Irma worse than Ian? It depends on who you ask

Marco Island has seen better days. In the days after Hurricane Ian, some residents and business owners are cleaning after the storm surge.

www.marconews.com

 

[TheTimeTraveler]

Someone over on the HGVC thread posted today that two of the HGVC Marco Island Resorts have announced reopening for guests; one on October 14th and one on October 15th.

This leads me to believe that Marriott's Crystal Shores Resort can't be far behind. Let's hope so! Think positive.




.

 

[Zagrid094]

Report on beach conditions in Collier County and Marco Island.

 

[emeryjre]

I don't understand why MVC doesn't put this information on the HUB, since that is where they are telling everyone to get their information. The HUB hasn't been updated since 10/3. I wish I knew which executive at MVC was responsible for these communications. I would like to send them an email regarding how much frustration could be mitigated by clear communication.

I agree 100%. They promote the HUB but it is never updated. Been going on for several years. Perhaps a post in the Marriott thread will get you a contact name and email address.

 

[gln60]

View attachment 66268
Report on beach conditions in Collier County and Marco Island.

The beach access at Collier and Winterberry is right next to Crystal Shores

 

[RManochio]

Someone on the Facebook group posted that their reservations for 10/22 were cancelled by Marriott.

 

[jpc763]

Someone on the Facebook group posted that their reservations for 10/22 were cancelled by Marriott.

Just for reference, that was an interval exchange. It’s clear they cannot open all villas so they are following a priority order and II exchanges are last.

 

[Zagrid094]

The Crystal Shores Owner’s Association Board meeting originally scheduled for Monday October 4 has been rescheduled for October 18 to be held at the resort. Does not guarantee the resort will be open, but could be an indicator it may be open on a limited, phased-in basis.

 

[Superchief]

Based on the recent updates, I wouldn't be surprised if some of the resort will open next weekend, but not all of the villas will be available. I'd expect most in the new buildings will be undamaged because they are newer, higher, and farther away from the beach. I wouldn't be surprised if it takes longer to open those in the old building, especially gulf front. It will be interesting to see how they allocate and assign villas. Will they cancel those in impacted villas (gulf front) even if they are owners or using points or will they assign them the new building. Most exchangers would be in the older section. I had a 10/15 gulf front reservation but I cancelled so I could still use my points this year. I hope they do a much better job of honoring the reservations than what was done a few years ago at Ocean Point.