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  • A few of the most common links here on the forums for newbies and guests!
  • The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!

Interval International provides direct email for TUG member support

Before I bother the nice people answering emails for tug members- does anyone know if they can answer questions about corporate owned accounts. I reached out to member services with my club but the answer I received didn’t make much sense. Was hoping to get clarification on depositing points.
 
noreenkate said:
Before I bother the nice people answering emails for tug members- does anyone know if they can answer questions about corporate owned accounts. I reached out to member services with my club but the answer I received didn’t make much sense. Was hoping to get clarification on depositing points.
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I'm fairly certain they can answer some questions about corporate II accounts. What timeshare system's points are you depositing and what type of issue are you encountering? Some TUG members may know the answer as well.
 
sponger76 said:
I'm fairly certain they can answer some questions about corporate II accounts. What timeshare system's points are you depositing and what type of issue are you encountering? Some TUG members may know the answer as well.
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DVC- so there is not a lot of information on making deposits pretty much if I deposit my 2024 October & 2025 points. The 2024 points would have needed to be deposited before August of 2024? - the 2025 points can be deposited but cannot be used until after October 2025?
 
Does anyone know if in 2025 Mark is still with II and answering emails from this TUG email address?
 
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Sugarcubesea said:
Does anyone know if in 2025 Mark is still with II and answering emails from this TUG email address?
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He should be, but are you using a Yahoo based address? I've sent emails to the email box from an sbcglobal address and he confirmed it was never received. So they may have issues with some domains.
 
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Sugarcubesea said:
Does anyone know if in 2025 Mark is still with II and answering emails from this TUG email address?
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My last interaction with the tugmembers email address was answered by a woman named Mary Romero, who apparently works with Mark. She was very responsive.
 
dioxide45 said:
He should be, but are you using a Yahoo based address? I've sent emails to the email box from an sbcglobal address and he confirmed it was never received. So they may have issues with some domains.
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Hi @dioxide45 , I'm using a gmail address, I also just sent another request using another email address... so hopefully one of these emails to the TUG email address for II will be answered soon...
 
Sugarcubesea said:
Hi @dioxide45 , I'm using a gmail address, I also just sent another request using another email address... so hopefully one of these emails to the TUG email address for II will be answered soon...
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Usually you would receive an acknowledgement email saying that they will respond within 24 hours. Have you received that email?
 
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