Hello we recently purchased points through resale. After going back through our paperwork, we noticed that here were an additional 2024 restricted points, listed on the line for 2017. I spoke with a member services agent and she indicted that the points were notated on our account but they were not available for us to use. I contacted the contract department and they stated that they are required to list all the points on the account on the Estoppel sheet but that did not mean we would have access to those listed points. Has anyone ever experienced this with their resale? Does anyone know what happens to these points?