Elite Night Credit on Vistana Stays

[cubigbird]

My recent Vistana 4 night stay posted timely, I’m shocked! However the bonus double nights for the current promo did not post. Aren’t we eligible to receive the double nights? If so how do I chase those down?

 

[tschwa2]

So overall it is getting easier/ more likely to get elite nights for Vistana stays? Is this for home resort/ SO exchanges and Interval exchanges or just SO network stays?

 

[dioxide45]

My recent Vistana 4 night stay posted timely, I’m shocked! However the bonus double nights for the current promo did not post. Aren’t we eligible to receive the double nights? If so how do I chase those down?

Technically, who knows. It is rather vague. Traditionally these types of promos never counted for Marriott Vacation Club ownership stays. I suspect they planned to exclude them on the Vistana side as well, but a systemic loophole allows them to post. If you argue it, I suspect you would lose. But who knows,

 

[dioxide45]

So overall it is getting easier/ more likely to get elite nights for Vistana stays? Is this for home resort/ SO exchanges and Interval exchanges or just SO network stays?

Our last two stays, one at Sheraton Vistana Resort and the other at Vistana Villages did not post automatically. Vistana Resort was a StarOption booking and Vistana Villages was a getaway. I submitted missing stay requests for both and got the credit as well as the 1K Bonvoy Titanium arrival gift. I didn't get double nights for either of them.

 

[cubigbird]

So overall it is getting easier/ more likely to get elite nights for Vistana stays? Is this for home resort/ SO exchanges and Interval exchanges or just SO network stays?

This stay was 4 nights using staroptions at my home resort, booked less than 8 months out. The 4 nights posted but the bonus stays for the current promo did not.

 

[tschwa2]

Our last two stays, one at Sheraton Vistana Resort and the other at Vistana Villages did not post automatically. Vistana Resort was a StarOption booking and Vistana Villages was a getaway. I submitted missing stay requests for both and got the credit as well as the 1K Bonvoy Titanium arrival gift. I didn't get double nights for either of them.

Thanks. In the past even with a single follow up nothing was ever corrected and that is the most I am usually willing to do because it only matters to lifetime for me with is still far away as one or even 2 weeks stay isn't enough to bump me up to the next level. Maybe in another 2-3 years it will work the way it is supposed to work.

 

[dioxide45]

Thanks. In the past even with a single follow up nothing was ever corrected and that is the most I am usually willing to do because it only matters to lifetime for me with is still far away as one or even 2 weeks stay isn't enough to bump me up to the next level. Maybe in another 2-3 years it will work the way it is supposed to work.

I have started putting the following in the comments box when I submit a missing stay request.

This reservation was booked through our Vistana ownership.

I don't know if makes a difference or not, but the last three times I have used this and it has prevented a back and forth between myself and the missing stay email box.

 

[tschwa2]

I have started putting the following in the comments box when I submit a missing stay request.

This reservation was booked through our Vistana ownership.

I don't know if makes a difference or not, but the last three times I have used this and it has prevented a back and forth between myself and the missing stay email box.

great idea.

 

[wilma]

We stayed 2 weeks at Westin nanea both on II exchanges, one on a marriott deposit and one on a Sheraton desert oasis deposit. One of the weeks earned double night credit so ended up with 21 nights for the 2 weeks, but it doesn’t show where the double credit came from?

 

[buzglyd]

I just checked out of a Star Option stay at WKORVN. It Was a four night stay and I got 8 nights posted to my Bonvoy account. Prior to checking in, I contacted the resort directly and asked them to add my Bonvoy number.

 

[daviator]

My recent stay at WKORV (it’s my home resort, but I booked with SO inside of 8 months) did have the 9 nights automatically doubled to 18 under the promotion.

The double elite nights promotion is one that you have to register for in advance. If someone hasn’t registered for that promotion specifically, they are not going to get the bonus night credits (nor would you be able to request them after the fact.) I don’t know if any of the people complaining here that they didn’t receive them simply might not have signed up for the promotion.

I think you are eligible for elite night credits on owner stays (either home resort or with SOs through VSN.) I don’t think an exchange through II would qualify. I don’t know if stays using a non-qualified ownership (purchased at resale and not later qualified into VSN) get elite night credits.

Non-ownership stays using things like the Encore program probably don’t get elite night credits. If you rent a room through Marriott, you would get the credits. (But I don’t expect anyone here is renting rooms at Vistana properties that way.)

 

[controller1]

My recent stay at WKORV (it’s my home resort, but I booked with SO inside of 8 months) did have the 9 nights automatically doubled to 18 under the promotion.

The double elite nights promotion is one that you have to register for in advance. If someone hasn’t registered for that promotion specifically, they are not going to get the bonus night credits (nor would you be able to request them after the fact.) I don’t know if any of the people complaining here that they didn’t receive them simply might not have signed up for the promotion.

I think you are eligible for elite night credits on owner stays (either home resort or with SOs through VSN.) I don’t think an exchange through II would qualify. I don’t know if stays using a non-qualified ownership (purchased at resale and not later qualified into VSN) get elite night credits.

Non-ownership stays using things like the Encore program probably don’t get elite night credits. If you rent a room through Marriott, you would get the credits. (But I don’t expect anyone here is renting rooms at Vistana properties that way.)

I think what is confusing to some and why @dioxide45 said was vague is the following in the promotion's T&C: Homes & Villas by Marriott International, ExecuStay®, Marriott Executive Apartments® and Marriott Vacation Club® owner-occupied weeks are not eligible for bonus points or double Elite Night Credits

So even though Vistana is not listed as an exclusion "Marriott Vacation Club owner-occupied weeks" is listed. It doesn't make sense that one is listed and not the other. But it appears to be working to the advantage of Vistana owners.

 

[daviator]

I think what is confusing to some and why @dioxide45 said was vague is the following in the promotion's T&C: Homes & Villas by Marriott International, ExecuStay®, Marriott Executive Apartments® and Marriott Vacation Club® owner-occupied weeks are not eligible for bonus points or double Elite Night Credits

So even though Vistana is not listed as an exclusion "Marriott Vacation Club owner-occupied weeks" is listed. It doesn't make sense that one is listed and not the other. But it appears to be working to the advantage of Vistana owners.

There was a discussion about this weeks ago. VSE is not part of Marriott Vacation Club. (They’re owned by the same parent, but for now, that’s as far as it goes.) I don’t know if the specific terms here were intentional or not, but it’s quite clear to me that VSE owner-occupied weeks are not excluded In the terms of the offer. So I was pleased when my bonus nights posted as they should have.

I agree that it’s a bit strange that VSE stays aren’t excluded while MVC stays are.

 

[controller1]

There was a discussion about this weeks ago. VSE is not part of Marriott Vacation Club. (They’re owned by the same parent, but for now, that’s as far as it goes.) I don’t know if the specific terms here were intentional or not, but it’s quite clear to me that VSE owner-occupied weeks are not excluded In the terms of the offer. So I was pleased when my bonus nights posted as they should have.

I agree that it’s a bit strange that VSE stays aren’t excluded while MVC stays are.

I'm well-aware of the corporate structure of Marriott Vacations Worldwide but IIRC this is the first time a difference in a Marriott Bonvoy promo has been made between Vistana and MVC.

 

[dioxide45]

I agree that it’s a bit strange that VSE stays aren’t excluded while MVC stays are.

I suspect it is an oversight. Good for the Vistana owners.

 

[cubigbird]

I think what is confusing to some and why @dioxide45 said was vague is the following in the promotion's T&C: Homes & Villas by Marriott International, ExecuStay®, Marriott Executive Apartments® and Marriott Vacation Club® owner-occupied weeks are not eligible for bonus points or double Elite Night Credits

So even though Vistana is not listed as an exclusion "Marriott Vacation Club owner-occupied weeks" is listed. It doesn't make sense that one is listed and not the other. But it appears to be working to the advantage of Vistana owners.

I called Marriott Bonvoy and spoke to a rep and cited Vistana not in the T&C info and they stated that “ANY timeshare ownership usage week” does not count, even though Vistana is not specifically listed and it technically is excluded in the wording. I am apparently out of luck. If you got double nights credited that’s a stroke of good luck. It’s apparently not supposed to happen.

The fact that the stay credited timely is quite a nice surprise. The missing stay people probably know me well by now.

 

[Henry M.]

I quote them the Bonvoy Terms and Conditions at https://www.marriott.com/loyalty/terms/default.mi#earn

7.2 Vistana Signature Network and Vistana Residence Network
...
7.2.b Vistana Participating Properties. Due to the nature of Vistana properties, special conditions apply to their participation in the Loyalty Program as follows:

i. Members will earn Elite Night Credit for a Qualifying Stay at Vistana properties.
...

Sometimes I have to repeat this once or twice, but I end up getting credit. I got two separate weeks of credit just today. I had one stay credited automatically early this year, but the weeks after that required me to submit a missing stay request.

 

[daviator]

I called Marriott Bonvoy and spoke to a rep and cited Vistana not in the T&C info and they stated that “ANY timeshare ownership usage week” does not count, even though Vistana is not specifically listed and it technically is excluded in the wording. I am apparently out of luck. If you got double nights credited that’s a stroke of good luck. It’s apparently not supposed to happen.

The fact that the stay credited timely is quite a nice surprise. The missing stay people probably know me well by now.

If It were me, I’d push harder. They don’t get to make up their own rules after the fact; the rules are the ones they publish. If they intended for Vistana stays to be ineligible for the promotion, it should be in the terms and conditions.

But I also fear that if you push too hard, they’ll update the official rules to exclude us. It does seem likely that they intended to do that and just screwed up.

 

[dioxide45]

I quote them the Bonvoy Terms and Conditions at https://www.marriott.com/loyalty/terms/default.mi#earn



Sometimes I have to repeat this once or twice, but I end up getting credit. I got two separate weeks of credit just today. I had one stay credited automatically early this year, but the weeks after that required me to submit a missing stay request.

I have used that before in my back and forth after they deny the missing stay request. My last three requests never got that far. First email back was to say the stay was credited.

 

[dioxide45]

If It were me, I’d push harder. They don’t get to make up their own rules after the fact; the rules are the ones they publish. If they intended for Vistana stays to be ineligible for the promotion, it should be in the terms and conditions.

But I also fear that if you push too hard, they’ll update the official rules to exclude us. It does seem likely that they intended to do that and just screwed up.

This is exactly what I was thinking. There was no intention for Vistana stays to qualify and they just used the T&C they used before as it related to MVC stays. Don't rock the boat or those that get the double points when stays post automatically will be no more.

 

[cubigbird]

This is exactly what I was thinking. There was no intention for Vistana stays to qualify and they just used the T&C they used before as it related to MVC stays. Don't rock the boat or those that get the double points when stays post automatically will be no more.

I should requalify for Titanium Elite based on nights this year so it’s not a battle I need to fight, and I won’t have the spend for Ambassador. It would just be nice to have that qualification done sooner.

 

[dioxide45]

I should requalify for Titanium Elite based on nights this year so it’s not a battle I need to fight, and I won’t have the spend for Ambassador. It would just be nice to have that qualification done sooner.

I would agree. My wife is in the same boat, though she will qualify for Titanium after our next trip on our Marriott stays. We are trying to pile nights to her account though to get her to lifetime platinum, though she "almost" has it anyway based on our Marriott ownership status.

 

[Henry M.]

Today I finally got credit for the last set of nights I stayed at WKORVN earlier this year. I was missing the last three week reservations from Feb 15. to Mar. 8. I reported missing stays through Marriott.com. Initially I got replies that third party web sites did not get credit, but I cleared that up pointing Vistana is part of Marriott, and specifically mentioned in the Bonvoy Terms and Conditions.

I also inquired about the double night stays. The initial response was that MVC was not eligible for the promotion, but when I pointed out my nights were with Vistana, and not MVC, and Vistana was not excluded in the terms and conditions, they gave me the extra nights.

The e-mail said it could take 10-14 days to get the bonus nights, but they are all in my account now when I look under Activity.

 

[liongate88]

Would staying in any Marriott/vistana properties using Interval exchange qualify for elite nights? I had one getaway before that got credited. But had an exchange recently to Westin KAN, was told not illegible for elite nights.


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[Henry M.]

Reservations through third party sites are not eligible.