Received this email about a week ago….
Dear Hyatt Residence Club Bonita Springs, Coconut Plantation Owners,
By now you have likely seen the images emerging from Southwest Florida reflecting the result of Hurricane Ian. First, I wanted to say thank you for the outpouring of support and well wishes for our colleagues during this challenging time. We are safe, although some of our colleagues have unfortunately experienced personal property damage. However, they are resilient and remain in good spirits despite their losses.
As you know, we have the best colleagues in the business and that was further demonstrated last weekend as they came in to help remove debris, clean the property, and prevent further damage from occurring — all while the resort was without power!
Fortunately, power has been restored to most of the resort. As of October 4, the property is closed as we assess and rectify storm damage. On October 1, our third-party property-restoration team was on-site to evaluate storm surge damage and the state of our building infrastructure. They are currently working with the management team on a remediation plan and restoration schedule for the areas of the resort that were impacted.
The storm surge at our site was estimated to be at 6 to 8 feet and impacted most of the pools, parking levels of all buildings, and our first floor of the operations building. It did not impact our clubhouse. The elevators, electrical systems supporting the villa buildings, and most pool equipment were all significantly impacted by the storm surge and are currently under assessment. While we are working diligently to get back up and running,
it will likely take weeks to reestablish fully operating elevators, pools, and more around the resort.
Lastly, we would like to advise you that the local area experienced significant damage to roadways, which continues to cause sporadic road closures. Additionally, there are limited stores, restaurants, and businesses open in the area at this time.
During the current closure, updates on the resort’s operating status will be provided on our
Resort Hub page. As you can imagine, this situation is dynamic and changing rapidly. Due to the fluidity of storm repairs, we are currently not able to provide you with a date when we will be open and operational. However, we will contact you as soon as we can welcome you back to Coconut Plantation.
We would like to thank you for your continued support of the team's efforts through this difficult situation and we look forward to welcoming you back to Coconut Plantation in the near future.
Please contact our Go Hyatt team if you have further questions: 800-464-9288.
Thank you,
Rey XXXXXXX
General Manager
Hyatt Residence Club Bonita Springs, Coconut Plantation
