Coconut Plantation and Ian - updates

[Sugarcubesea]

I have a reservation for this resort in March and I'm hopeful that this reservation will actually happen....

 

[GTLINZ]

A real status update from the resort hub link:
https://hub.hyattresidenceclub.com/...dence-club-bonita-springs-coconut-plantation/


Important Weather Update
We are pleased to report that the resort is partially reopened with limited villas and limited amenities. We have made significant progress in restoring the resort since its impact by Hurricane Ian. We are happy to welcome you back to Hyatt Residence Club Bonita Springs, Coconut Plantation very soon.

Please note that the following amenities and services are not available: Cable Elevators in villa buildings River pool, lagoon pools, and kiddie pool Billiards, volleyball, pickleball, and basketball Firepit Wave game room Camp Manatee kids camp

Open

• Activity Center
  The Clubhouse is open. Camp Manatee kids camp is closed.
• Fitness Center
  Available by reservation only.
• Housekeeping
  Limited housekeeping services are available.
• On-Site Convenience Store
  Plantation Provision Company is open.
• On-Site Restaurant
  Veranda Bar & Grill is open. All other on-site restaurants are closed.
• Pool(s)
  The Veranda lap pool and whirlpool spa are open. The river pool, lagoon pools, and kiddie pool are closed.
• Steam Room/Sauna

Closed

• Activities (On-Site)
• Game Room/Arcade
  The Wave game room is closed.
• Kid's Club
  Camp Manatee kids camp is closed.
• Sports Courts/Playgrounds
  Billiards, volleyball, pickleball, and basketball are unavailable at this time.

 

[dvc_john]

I cancelled my Oct 18th reservation yesterday, and they did mention at that time that the resort was partially re-opened with limited amenities.
They were waiving cancellation fees thru Oct 23.

 

[GTLINZ]

Yes, they posted this on hyatt.com

ATTENTION: Hyatt Residence Club Bonita Springs, Coconut Plantation has suspended rental operations due to effects of Hurricane Ian and is tentatively expected to resume rental operations on October 24, 2022. Cancellation fees are waived for stays from now through October, 23rd, 2022. Any deposits and prepayments for cancelled stays on these dates, including prepaid rates, will be refunded. Thank you for your understanding. If you have questions, please contact us.

 

[GTLINZ]

Where did you find this information? I have been following a link to "Resort Status" and it still only says temporarily closed> I hope this change is correct, as I have a reservation starting October 20 and would like to keep ir.

Please note the official reopen date is now Oct 24th ...

 

[Sugarcubesea]

Yes, they posted this on hyatt.com

ATTENTION: Hyatt Residence Club Bonita Springs, Coconut Plantation has suspended rental operations due to effects of Hurricane Ian and is tentatively expected to resume rental operations on October 24, 2022. Cancellation fees are waived for stays from now through October, 23rd, 2022. Any deposits and prepayments for cancelled stays on these dates, including prepaid rates, will be refunded. Thank you for your understanding. If you have questions, please contact us.

Thanks for the update, it makes sense since I've been hearing from friends that the area still has a ways to go before these resorts can open back up

 

[dahntahn]

Well friends, we have a reservation for 10/20-29 and today got a call from the concierge to book our "update" [sales pitch] . She is on site and said there are a few guests there now and they will expect us as scheduled on the 20th. Only building 4 is open now and has elevator service. We are going, as we use the adult lap pool anyway and the only drawback is cable TV is still out but they are working to restore it. WI FI is working OK. We will get our "update" on Monday 10/24 at 8:30 in the main lobby, reward is $ 125 house credit, as we eat some at the Verandah and have a drink at the pool most days. Alternative rewards are $ 100 VISA gift card or 12,500 WOH points. So apparently they are allowing cancellations through 10/24 but are open for business now with the amenities as listed in the above post. We think that it will not be crowded, as the concierge said there were a lot of cancellations. She said the immediate area is in pretty good shape, everything is open at the Coconut Point Mall.

 

[GTLINZ]

Please give us an update once you get there. I am especially interested in the main pools.

Thanks!

 

[rapmarks]

I will be very interested in your report. I live a few miles away.

 

[ewmarcotte]

Hyatt Residence Club page now says November 1. I sure wish they would stop pushing the date back a few days at a time.

https://www.hyatt.com/en-US/hotel/f...-club-bonita-springs-coconut-plantation/napsh

 

[Forddriver]

Are there any Hyatt owners actually staying at the resort in October. I clicked on their site and confirmed it said they are closed until 11/1 ????
Sure makes it difficult to plan when it has been moved out every week or more. Hopefully if anyone is staying there they will see this forum and give everyone an update since the Hyatt isn't doing it.

 

[GTLINZ]

Are there any Hyatt owners actually staying at the resort in October. I clicked on their site and confirmed it said they are closed until 11/1 ????
Sure makes it difficult to plan when it has been moved out every week or more. Hopefully if anyone is staying there they will see this forum and give everyone an update since the Hyatt isn't doing it.

See dahntahn's post above. We are all hoping for a report here in a few days.

 

[Forddriver]

Well friends, we have a reservation for 10/20-29 and today got a call from the concierge to book our "update" [sales pitch] . She is on site and said there are a few guests there now and they will expect us as scheduled on the 20th. Only building 4 is open now and has elevator service. We are going, as we use the adult lap pool anyway and the only drawback is cable TV is still out but they are working to restore it. WI FI is working OK. We will get our "update" on Monday 10/24 at 8:30 in the main lobby, reward is $ 125 house credit, as we eat some at the Verandah and have a drink at the pool most days. Alternative rewards are $ 100 VISA gift card or 12,500 WOH points. So apparently they are allowing cancellations through 10/24 but are open for business now with the amenities as listed in the above post. We think that it will not be crowded, as the concierge said there were a lot of cancellations. She said the immediate area is in pretty good shape, everything is open at the Coconut Point Mall.

Are you at Hyatt Coconut Plantation now? Hopefully they have more pools open for your stay. We are looking forward to an update report from an owner that is at the location. Our reservation is the first week of December and would really miss the Lazy river if not ready by then.

 

[GTLINZ]

My reservation is the second week of November. I really love the lagoon pools and waterfalls and am hoping they are fixed.

The hotel now says it is opening on Nov 7th with some pools and food/beverage service available (see below). So if the CP main pools are not available the hotel may be an option. But parking is very expensive at the hotel so I am hoping the shuttle is running or that they will waive parking fees for CP guests.

Yes, we are all hoping for some good news once dahntahn gets settled in and hopefully is given some updated information !

Hotel info: ( https://www.hyatt.com/en-US/hotel/florida/hyatt-regency-coconut-point-resort-and-spa/naprn see below)

ATTENTION: Hyatt Regency Coconut Point Resort and Spa has suspended normal hotel operations due to effects of Hurricane Ian and tentatively plans to reopen on November 7th, 2022. If you have questions regarding cancellation fees, any deposits or prepayments for cancelled stays, including prepaid rates, please call (888) 848-9496 or internationally (402) 952-1131.

Open starting November 7: Guestrooms, meeting spaces, chipping and putting green, family rock climbing wall, Stillwater Spa and Salon services. F&B: Tanglewood Restaurant, Cool Beans Marketplace, Mangroves Lounge and Terrace. Pool: lap pool, hot tub and waterfall pool, poolside food and beverage options.

Still Under Repair: Lazyriver, adventure pool, water slides, Big Hickory Island

 

[BillsFan]

We're scheduled to check in (hopefully!!) on November 12 for 3 weeks, so I can update this group after we arrive. In the meantime, after dahntahn checks in, not only would we like to be updated on the lower pools, but also the Tiki huts, billiards table, etc. We are also walkers: is the road between the resort and the hotel safe for walking? Additionally, is the sidewalk around the resort (to the north of the clubhouse) open and walkable? Finally, are the WiFi and cable TV working? We do like to follow football! Now that we know the resort is partially open, we are more optimistic that we can check in, although we realize that the amenities will be limited.

 

[GTLINZ]

I pinged dahntahn on a PM because i knew it would send an email and the OP had not been online since their post. I was requested to copy the reply and hopefully they will get back on this thread....

Wife and I arrived yesterday at 2:30 PM. Security at the gate called to make sure we were registered. The front desk area was deserted but for one staff who checked us in and one concierge who was speaking with another couple. Only building 4 is open and there have been 10-12 cars in the garage so far. There are very few guests here.The elevator was out when we unloaded but a call to the desk sent 2 strong young men to get our luggage up to our first floor unit. It is working today, so far. There are a lot of workmen around the property doing repair work, so they may have been responsible for the power being off for the elevator. In our unit, one toilet was not working but turning on the water valve to it restored it. Both phones were not working but have been replaced by engineering promptly and are now fine. There is a screen panel gone from the lanai but we haven't seen any bugs yet. Cable TV remains out and they are actively replacing some of their underground cables, so it may be awhile. WIFI is strong and works fine. We borrowed several DVDs at the desk for entertainment in the evening. The staff are all more than pleasant and have responded very quickly to our problems.

The most striking sight is in the expansive open area to the right of Coconut Road as you come in from 41. There are mountains of debris and rubble that have been collected and are being unloaded from huge high trailers that look like RR gondolas. Multiple high piles fill much of that area. Giant front loader type machines are doing the work.

The Hyatt Regency is closed for repairs. At that hotel and around the coconut property many of the tall palms have been completely defronded. Much of the lower shrubbery and plantings are denuded, All flowers are gone, and there is a lot of tree damage along Coconut Road as you drive in. The resort itself looks pretty good. The central clubhouse area is undamaged, fitness center is open, Veranda restaurant and bar is open but closes at 5 PM right now. The Plantation store is open. The adult lap pool and associated hot tub are working, and that is where we always hang out anyway. They are still doing the sales presentation in the main lobby and we are signed up for Monday morning. The gift is $125 resort credit. We always sign up and enjoy sparring with the shysters, never buy anything.
Most restaurants in the area are open and nothing is crowded. Went to Skillets for breakfast, no wait even at 9:30. So far we are happy we came and the temperature will be back in the 80s tomorrow so that will be a pool day. Since the lower pools and lazy river are being repaired it would not be great to have kids here now, but for adults it is doable.

 

[dahntahn]

Checked in yesterday for a 9 day stay. Only building 4 open, estimate that based on cars in garage that maybe 25-30 guests are here. Lots of de-fronded palm trees, much damage to lower plantings. Resort buildings look essentially undamaged but flooding in the garages is likely cause for elevators being out. Central lobby area unaffected. Adult pool and spa open but all lower pools still under repair.. Veranda restaurant and bar open reduced hours [close at 5PM], store open, fitness center open by appointment. WIFI is fine. Cable TV out and they are currently replacing some of their underground cables, so it may be a while. They are using the lobby to do sales "updates" and we always go for the reward and a chance to spar with the sales weasels. Lots of tree and vegetation damage all around the area but most restaurants are open and are very uncrowded. In our unit we had to have phones replaced and there is a screen panel gone from the lanai, otherwise it's fine. Elevator works today but not yesterday when we had arrived. Staff carried our luggage up to our first floor unit. [We are in our late 70s.] Lots of workmen doing repairs all around [not a problem or noisy.]
With temps going back to 80s tomorrow with plenty of sun and the adult pool available, we are still glad we came. And staff have been aces helpful and prompt to respond to our problems. We think the place is usable for adults, but with all lower pools still out, young children might not do very well yet. We hope to be relaxing in the sun with a drink from the bar handy, next to the adult pool tomorrow.

 

[pinetree1]

I tried to book a few days for early December, 22 and could not find any availability.

 

[rapmarks]

Have you ventured out into the community yet?

 

[dahntahn]

Have you ventured out into the community yet?

We have been to Publix for food, a few restaurants, and to church this AM.
There is no trouble driving around. There's a lot of tree damage but major problems have been cleared. There are lots of piles of debris along the edge of roads where they await collection, but essentially all random debris has been cleaned up. Of our favorite restaurants, only Skip One 41 is still out of service, and it is closer to Ft. Myers where the destruction was the worst. We have only driven out Bonita Beach Road as far as Enzo's restaurant last evening but that far all looks normal.
At the resort, the cable TV is still out. Workmen have told us that the lower pools and Lazy River are ready to go when they are able to get delivery on the multiple pumps that were ruined. Except for some raggedness to the thatched roofs of the chickees, the pool area looks spic and span.
More guests have arrived but it is still pretty quiet, which is not unpleasant. We had a pool day yesterday and enjoyed Veranda drinks there.

 

[GTLINZ]

Thanks for the update! Please let us know if they get any estimate on when the pumps will arrive.

 

[Sugarcubesea]

We have been to Publix for food, a few restaurants, and to church this AM.
There is no trouble driving around. There's a lot of tree damage but major problems have been cleared. There are lots of piles of debris along the edge of roads where they await collection, but essentially all random debris has been cleaned up. Of our favorite restaurants, only Skip One 41 is still out of service, and it is closer to Ft. Myers where the destruction was the worst. We have only driven out Bonita Beach Road as far as Enzo's restaurant last evening but that far all looks normal.
At the resort, the cable TV is still out. Workmen have told us that the lower pools and Lazy River are ready to go when they are able to get delivery on the multiple pumps that were ruined. Except for some raggedness to the thatched roofs of the chickees, the pool area looks spic and span.
More guests have arrived but it is still pretty quiet, which is not unpleasant. We had a pool day yesterday and enjoyed Veranda drinks there.

Thank you for keeping us updated, I will be arriving on March 25th and I'm hopeful that by then all buildings will be open and my reservation will be honored...

 

[BillsFan]

Thank you also for the update! I called the resort today to confirm our arrival on November 12, and all appears to be well in terms of us being able to check in. We were warned about the construction, and the fact that the lower pool area is a construction zone so nobody can venture down there except the workers. Cable TV is still out, but the clubhouse will have some TV in the next day or two, with limited channels. I take that to mean an antenna; not sure where the local stations broadcast from and whether their towers were damaged. She also confirmed that the WiFi was good, and the upper pool and hot tub were operating.
Prior to calling the resort, i called the main HRC number and that rep told me that two Coconut buildings were open (dahntahn - is that true?) and that the other two still had roof repairs to complete. He also told me that if we were to cancel, we would have to pay a $57 cancellation fee, and that our points would be returned into LCUP. Restricted - so we will proceed as originally scheduled and hope for the best. Both people I spoke with were helpful, friendly and courteous.

 

[rapmarks]

Interesting that our subdivision has had television service since three days after the hurricane, and I haven’t seen anyone on next door sire complaining of lack of service. live five miles away

 

[dahntahn]

Thank you also for the update! I called the resort today to confirm our arrival on November 12, and all appears to be well in terms of us being able to check in. We were warned about the construction, and the fact that the lower pool area is a construction zone so nobody can venture down there except the workers. Cable TV is still out, but the clubhouse will have some TV in the next day or two, with limited channels. I take that to mean an antenna; not sure where the local stations broadcast from and whether their towers were damaged. She also confirmed that the WiFi was good, and the upper pool and hot tub were operating.
Prior to calling the resort, i called the main HRC number and that rep told me that two Coconut buildings were open (dahntahn - is that true?) and that the other two still had roof repairs to complete. He also told me that if we were to cancel, we would have to pay a $57 cancellation fee, and that our points would be returned into LCUP. Restricted - so we will proceed as originally scheduled and hope for the best. Both people I spoke with were helpful, friendly and courteous.

We attended a full report by management today. They have done a commendable job so far on repairs.
Buildings 3 and 4 are both open with elevator service. The elevators in blds. 1 &2 are awaiting parts with no definite time frame. There is no roof damage. There is no water intrusion damage in any of the rooms.
Cable TV was restored this afternoon.
The chief engineer said they have a target for reopening the lower pools this coming Saturday.
The lazy river will be down for at least 3 months, or more, as the multiple pumps needed are proving difficult to get .
The poolside bar was demolished by the storm, no date yet for replacement.
All the thatched roof structures have to be rethatched.
The basketball court was undermined and cracked, closed for the present along with volleyball and pickleball courts. There is pickleball available at a park very close by.
They are holding sales presentations in the main lobby in the morning. [The sales center was flooded out.]
The only guests permitted are Hyatt owners [no II traders, hotel rentals]
The beach island is now 4 islands, the docks all destroyed, the ferry gone. They are just now evaluating what to do, with Pelican Landing being partners. All beaches in the area have been closed by the authorities as they must be evaluated for contamination from the flooding.