|Please note that the following amenities and services are not available:|
Where did you find this information? I have been following a link to "Resort Status" and it still only says temporarily closed> I hope this change is correct, as I have a reservation starting October 20 and would like to keep ir.
Yes, they posted this on hyatt.com
ATTENTION: Hyatt Residence Club Bonita Springs, Coconut Plantation has suspended rental operations due to effects of Hurricane Ian and is tentatively expected to resume rental operations on October 24, 2022. Cancellation fees are waived for stays from now through October, 23rd, 2022. Any deposits and prepayments for cancelled stays on these dates, including prepaid rates, will be refunded. Thank you for your understanding. If you have questions, please contact us.
Are there any Hyatt owners actually staying at the resort in October. I clicked on their site and confirmed it said they are closed until 11/1 ????
Sure makes it difficult to plan when it has been moved out every week or more. Hopefully if anyone is staying there they will see this forum and give everyone an update since the Hyatt isn't doing it.
Well friends, we have a reservation for 10/20-29 and today got a call from the concierge to book our "update" [sales pitch] . She is on site and said there are a few guests there now and they will expect us as scheduled on the 20th. Only building 4 is open now and has elevator service. We are going, as we use the adult lap pool anyway and the only drawback is cable TV is still out but they are working to restore it. WI FI is working OK. We will get our "update" on Monday 10/24 at 8:30 in the main lobby, reward is $ 125 house credit, as we eat some at the Verandah and have a drink at the pool most days. Alternative rewards are $ 100 VISA gift card or 12,500 WOH points. So apparently they are allowing cancellations through 10/24 but are open for business now with the amenities as listed in the above post. We think that it will not be crowded, as the concierge said there were a lot of cancellations. She said the immediate area is in pretty good shape, everything is open at the Coconut Point Mall.
We have been to Publix for food, a few restaurants, and to church this AM.Have you ventured out into the community yet?
We have been to Publix for food, a few restaurants, and to church this AM.
There is no trouble driving around. There's a lot of tree damage but major problems have been cleared. There are lots of piles of debris along the edge of roads where they await collection, but essentially all random debris has been cleaned up. Of our favorite restaurants, only Skip One 41 is still out of service, and it is closer to Ft. Myers where the destruction was the worst. We have only driven out Bonita Beach Road as far as Enzo's restaurant last evening but that far all looks normal.
At the resort, the cable TV is still out. Workmen have told us that the lower pools and Lazy River are ready to go when they are able to get delivery on the multiple pumps that were ruined. Except for some raggedness to the thatched roofs of the chickees, the pool area looks spic and span.
More guests have arrived but it is still pretty quiet, which is not unpleasant. We had a pool day yesterday and enjoyed Veranda drinks there.
Thank you also for the update! I called the resort today to confirm our arrival on November 12, and all appears to be well in terms of us being able to check in. We were warned about the construction, and the fact that the lower pool area is a construction zone so nobody can venture down there except the workers. Cable TV is still out, but the clubhouse will have some TV in the next day or two, with limited channels. I take that to mean an antenna; not sure where the local stations broadcast from and whether their towers were damaged. She also confirmed that the WiFi was good, and the upper pool and hot tub were operating.
Prior to calling the resort, i called the main HRC number and that rep told me that two Coconut buildings were open (dahntahn - is that true?) and that the other two still had roof repairs to complete. He also told me that if we were to cancel, we would have to pay a $57 cancellation fee, and that our points would be returned into LCUP. Restricted - so we will proceed as originally scheduled and hope for the best. Both people I spoke with were helpful, friendly and courteous.