Any elite member should be able to upgrade at check in if available!!!!!
Got the brochure in the mail today--spent a lot of money printing/mailing that out--what a waste of money!!!!!!!!!!!!!!! A simple letter telling us we no longer matter to them would have been enough!
Does 5 stars get $99 StarPoint conversion fee waived. Do 5 star still have noon check out?
Call me a pessimist, but the shine is off the apple for me. I can't help but look at the whole thing through a jaunticed eye. I'll be at WKORV in August. I fear I may not enjoy it as much... knowing I've done business with people whose word is worthless.
Interesting link, I did not realize that Starwood's CEO & Chairman does not have a history in the hospitality industry. Maybe that is why the current direction of the Elite program and possibly of Starwood is moving away from service. It is quite possible that the corporate direction is in development anticipating that growth through acquisitions (hotels) and development (timeshares) will offset any customer loyalty losses that decreases in customer service will cause.
If Starwood were in the insurance industry in the state of PA, they would be in deep trouble with all the "inducements" and not delivering. Yes even though it was not spelled out in the FINE PRINT.Hmmm. A baby is helpless, yet is able to get his or her needs met simply by crying . . . .. What’s wrong with that?
SVO MANAGEMENT INC. holds all the cards here and has elected to make a bonehead decision that renders its current elite program essentially worthless. Moreover, in order to induce sales, IT (not just its salesmen) highly touted this benefit. EVERY ROOM OF EVERY SVO property included one of those restaurant table fold-cards promoting the program. Giant floor to ceiling posters in all of its lobbies touted this benefit. Its web site promoted these benefits and, and yes even its paperwork spelled out the benefits of the program in the form of a signed contract. (For all you legal guys out there, think "Fraud in the Inducement" not "breach of contract" theories)
SVO MANAGEMENT INC. also relied heavily on the whole Starwood tie-in. At every opportunity is says to potential customers, “Hey you can trust us. We’re STARWOOD, one of the largest publicly traded hotel chains in the world. We’re NOT one of those ‘70’s-style timeshare companies. Sure you’ll pay more with us, but we’re STARWOOD!!”
SVO MANAGEMENT INC’s latest antics reveal that they are nothing more than one of those ‘70’s-style timeshare companies. All of you people scolding us for trusting Starwood seem to think we could have seen the sky-blue polyester leisure suits with white shoes they were all wearing under their STARWOOD clothes. Maybe so, but what do we do now?
At a minimum, I think we owe it to potential new SVO MANAGEMENT INC victims to point out all of the polyester, “polo” cologne, pinkie rings and gold neck chains hiding under SVO MANAGEMENT INC’s “blue chip” veneer.
So what do we do? I have tried email, calling, etc. We have 4 units purchased at the same location solely based on the benefits we were told we would receive which are now basically 75% gone. What is the next step?
I wouldn't put too much faith in the reservation confirmation comments reflecting current policies. My Harborside reservation, which I just made this month, warns me about construction at the resort continuing through late 2005.