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Change in SVN ELITE benefits

duke

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Received this email from SVO today:

There’s no better way to celebrate the three-year anniversary of the Starwood Vacation Network(SM) Elite program than by enhancing your membership benefits. Our goal is to consistently exceed your expectations, and this year is no exception.

After a thorough evaluation of the privileges associated with Starwood Vacation Network Elite membership and our ability to successfully satisfy member requests, we have added three new benefits and modified existing benefits. As a result, the Avis® Preferred Membership, Special Financing and Villa Upgrade benefits have been replaced. The Villa Upgrade benefit was replaced due to a 90-percent occupancy rate at our vacation ownership resorts that prevented us from fulfilling on this upgrade. However, we are confident that the following new benefits will enhance your vacation experiences even further.

New Extended Starpoints Conversion Period

Instead of the current extended Starwood Preferred Guest® Starpoints® Conversion Period of May 31, Starwood Vacation Network Elite Four- and Five-Star members will now have until October 1—an additional four months—to decide whether or not to convert your Use Weeks to Starpoints for use at more than 850 Starwood hotels and resorts worldwide. That gives you the ability to convert year-round. Please note that this new benefit will be available to you beginning with the conversion period for the 2008 Use Year.

Earn a 10-percent Premium on Starpoints Conversion

Beginning with the 2008 Use Year, Starwood Vacation Network Elite Four- and Five-Star members will receive an additional 10-percent premium when converting to Starpoints. For example: If the conversion value of your Use Week is 100,000 Starpoints, you will receive 110,000 Starpoints at the time of conversion.


Earn more Starpoints through Signature Escapes

Starwood Vacation Network Elite members can earn bonus Starpoints for booking an adventure vacation, escorted tour or cruise vacation by visiting mystarcentral.com and selecting Signature EscapesSM, your online travel center. Four-Star members will now earn a total of 4,000 Starpoints for each vacation booked on Signature Escapes, and Five-Star members will earn a total of 5,000 Starpoints for each vacation booked. Please note that this new benefit does not apply to Signature Events.

Starwood Vacation Network Elite Member Travel Services Whether it’s a family gathering, a romantic getaway or an extravagant vacation beyond your imagining, this exclusive service offers unsurpassed service, customized travel planning and exclusive itineraries to bring you the most extraordinary travel experiences in the world. Within the next seven to ten business days, you will receive a benefits packet by U.S. Postal Mail outlining these enhancements to the Starwood Vacation Network Elite program.

In addition to these new benefits and service, you can learn more about your membership privileges by participating in our upcoming Starwood Vacation Network Elite webinar on Tuesday July 31, 2007 at 3 p.m. Eastern time. This webinar will focus on your new and existing Starwood Vacation Network Elite benefits to help you get the most value from them when vacationing. You will receive a separate invitation to join us for this informative session in the coming weeks.

We look forward to enhancing your Starwood Vacation Network Elite member experiences. If you have any questions regarding your new or existing benefits, please contact your Starwood Vacation Network Elite Special Servicing Team at 888.SVN.ELITE (888.786.3548).


Kind regards,
*Suzanne Clark
Vice President, Owner Services
Starwood Vacation Ownership
 
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duke

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My suggestion: If you want the SPG Platinum for Life then you better get it before they hit 2000. I wouldn't want to bet that they will extend this great benefit.
 

kenzie

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Duke thanks for the info Ijust called svo to voice my complaint about doing away with villa upgrade they suggested to email ownerres@starwoodvo.com THANKS AGAIN:annoyed: :annoyed: :annoyed:
 

Westin5Star

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Thanks for the update. I am not too happy about losing the auto villa upgrade just 1 day after becoming 5*. I just emailed the address listed that I am considering rescinding my purchase; one of the main reasons that I wanted to get to 5* was for the auto villa upgrades. I just don't plan to stay at the hotels enough to use the Platinum option. I would ask that anyone else that is upset about this supposed policy change also email Starwood Elite.
 

Negma

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Just saw the e-mail and I do not like it. I just wrote them. Time to cause a ruckus.
 

Westin5Star

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I am calling and I been on hold for several minutes. I am thinking that I might not be the only person to be calling about this! Since this notice was just sent out today, I believe that Starwood may consider a change if they are bombarded with calls and emails. I will do my part; will you?

If you are already 5* and are unhappy with this then please contact Starwood. If you are considering purchases that would put you at 5*, and this negative impacts your drive to purchase (hint-hint) then please contact Starwood. I actually think potential buyers may have more pull in getting this policy reversed!
 

DavidnRobin

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Unhappily this is my 1000th post - I was hoping to repond to a DeniseM post as I was her 1000th post.

Here is the email address for the sender: Suzanne.Clark@starwoodvo.com

I got an OOTO reply.

I wrote the following...
*****
Dear Suzanne (or to whom it may concern)-

The two key benefits I actually use are Villa upgrades and the Avis membership. Replacing these with benefits that I would not use in the first place (e.g. StarOption to StarPoint conversion) is not an improvement in benefits not matter how you attempt to spin it.

Why would we ever convert our wonderful Deluxe Ocean-Front Westin Ka'anapali VOI that is worth only 80K StarPoints, or our Westin Princeville VOI that is worth only 86K StarPoints (especially with the StarPoint devaluation that has occurred over the years) to a stay at a hotel of lesser quality for a shorter period of time???

This notice saddens me - we were hoping to purchase even more VOIs to get to 4* and eventually 5* Elite. Now I question whether it is worth it...

Sadly
David and Robin
*****

I would agree that this gives Elite status less value, and therefore less importance in obtaining a higher Elite status. Of all the benefits - the villa upgrade has the most value (not to us - but in general).

If the 90% occupancy rate was the reason, then why not keep it as a benefit since they only would need to implement it 10% of the time?
 
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oneohana

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Thanks Westin5Star for the information.:) I did not purchase yet, but was seriously looking for that last purchase to get to 5*. With this new information, I'm not sure if getting to 5* is now worth it. The only thing left is the platinum for life. Maybe if they increased the starpoint conversion to 25% it might be worth something. Off to contact *wood and complaign.
 

Catazog

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3 Star Elite changes

I also just got the email from Starwood. The changes for 3 Star Elites are the same, except my Starpoint conversion period has been extended from March 31 to July 1. I'm also irritated about the discontinuation of the upgrade program. Even if they have a "90 percent occupancy rate" I think they should have kept the program and at least given people the chance to be upgraded if they were traveling at an off-peak time. Personally, I do like the 81,000 Starpoints we can get if we convert our 2 BR lockoff. Last year we spent 6 nights in the Westin Paris (when it was still a Cat 5) where regular rooms were going for 450 euros a night (and we were upgraded to a junior suite due to my husband's Plat status from endless business travel). But being able to upgrade to a better view was definitely attractive at WKORV.
 

Transit

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I logged onto Starcentral to see if there was any additional information on this. It seems they have removed all reference to the elite program.
 

DeniseM

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If I was Elite I would be majorly PO'd by the elimination of the upgrade perk! :mad: :mad: :mad: If I was someone considering becoming Elite, that would absolutely eliminate any further consideration for me. Now I'm glad they didn't have any WKORV OF units available when I was interested! :eek:

Unhappily this is my 1000th post - I was hoping to repond to a DeniseM post as I was her 1000th post.
Ahhhhhh.....that's sweet! This is my next to the last week of school and I've been super busy, plus I spent the 3-day weekend in Tahoe, so I have not been the "blabber fingers" that I usually am. (I got a Royal Flush again, too!!!!!)
 

mariawolf

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Here is what I sent off to Ms Clark!
Dear Ms. Clark,
I am contacting you regarding the change in Elite Benefits. I am very disappointed in the changes. As a 3 star elite member I am basically left with no real benefits for my ownership. The ONLY valuable benefit was the upgrade ability in the resorts.
I own a week 52 at Harborside which is impossible to upgrade but my other week is week 1 at Harborside and I can tell you that it is rarely at 90% occupancy that time of the year. Even for those areas where it is 90% occupancy it doesn't make any sense not to have this option available to owners. I would equate it to the situation where there is a "wait list"--I understand you will only wait list the number that you can reasonably assume will ultimately get the date they are wait listed for. Why would you take away a benefit that at least 10% of your owners would be able to enjoy.
Particularly in the case of your resorts with high maintenance fees such as Harborside (where the increase was over $300 this year!) why would I convert to use a hotel for fewer nights?? You may try to say this is a valuable change but in fact why would anyone convert to get less nights in another location??
I hope you will seriously reconsider your actions as I feel it will take away any incentive for owners to buy additional weeks!
Maria Wolf
 

nodge

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Maria, you wrote a nicer email than me. Here is what I emailed SVN:

Dear Suzanne,

I'm sorry to learn that SVN has abandoned (not "modified") the villa upgrade feature for elite members. I will not likely ever convert to StarPoints, so I (like most of us owners willing to do the math) don't care how long you extend the StarPoint conversion window. No matter how you spin these changes, I anticipate that you will have many unhappy elite members.

Click on this link to monitor in real-time what we owners think of this new plan:

http://www.tugbbs.com/forums/showthread.php?t=48154

On the plus side, I've been circling around buying a new developer unit at Disney Vacation Club, but was debating whether I should use those funds instead to pursue higher SVN elite levels. SVN's arbitrary willingness to change and outright cancel elite benefits at will certainly helps make my decision easier.

Best of luck selling these rotten fish to potential new elite members.

-[nodge]
SVN 3 Star Elite Owner - Woo Woo.
 

wannagotoo

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I too sent a letter. We bought 4 units from the developer BECAUSE we would be 5 star elite and have the upgrades. As for the other benefits, the option to convert to starpoints went by the wayside with the point devaluation. The Platinum Concierge Service we had in the past because we were Plat with Starwood anyway. And we would never use the Avis membership because there are much better deals on Priceline. So what is left? We can check in 2 hours earlier and check out 2 hours later? So we bought 3 extra units for that! As much as I detest litigation, I am extremely angry that they are taking away the whole reason that we bought 4 units. There has to be some form of protection or recourse that would dissuade Starwood from using deceptive tactics to sell units. I am sincerely hoping that I am misreading the email.
 

DavidnRobin

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If I was Elite I would be majorly PO'd by the elimination of the upgrade perk! If I was someone considering becoming Elite, that would absolutely eliminate any further consideration for me. Now I'm glad they didn't have any WKORV OF units available when I was interested!

Ahhhhhh.....that's sweet! This is my next to the last week of school and I've been super busy, plus I spent the 3-day weekend in Tahoe, so I have not been the "blabber fingers" that I usually am. (I got a Royal Flush again, too!!!!!)

First - DeniseM
I want to thank you. Your 1000th post to me on my first post was kind and thoughtful - and helped me (us) on our path to RRR&R - with some great vacations to look forward to. I have tried to return in kind (except where I get censored by a Moderator... :( ) Wow! youv'e written 2300+ to my 1000 posts. You are Queen BabbleFingers. :D

I am going to slowdown (not stop) - people interested in SVN resale (and those Rs) will have to either learn to use the advanced search feature -or someone else will need to contribute a 1000 posts. We have the vacations that we need until 2010. I am not even a TUG member anymore because... (I'm cheap? Scottish?, lazy...? :shrug: It is a bargain for $15 and costs me $1000s and saved me $1000s (and probally caused others to save and spend cost $1000s), but I don't need resort reviews anymore. We will be happy for a while doing St John, Maui, Scottsdale, (reapeat) and soon add in Kauai. With a sweet EU vacation in 2009.

To: Westin5Star
You are my hero - congrats! Buy where you want to go... and you have sweeter SVO VOIs than us (except WSJ... :p ). I need your job (or lack of - DnR are working stiffs with only 3-4 weeks per year - but at least trying to 'Strike Out Cancer'.

Re: the SVN Elite Villa Upgrade BS... (eventhough I wrote a quick email)
If you think about it warpedly like me - this actually could benefit (meaning those who own the best units). For example: in owning these types of units OF Dlx WKORV. Harborside PLT 2Bd LO, WLR PLT 2Bd, WSJ-VG, PLT WKV prem and/or WPORV. There is no villa upgrade option - there is no unit to upgrade to. WPORV has a single view type. Nowhere to go upwards with these types - is there?

So anyway - no big effect really - Elite is for TS Villa Upgrades, and Platinum is for Hotels (and there are plenty of Platinum SPGs) If you don't plan on using the Hotel benefit often in being Platinum SPG, and you already have the TS units other SVN Elites are trying to upgrade to. Then no loss... or am I missing something?

The big question is whether unit location (Floor) is 'first-come/first-served' or time-stamped? (a gamble we took with requalifying our WKORV) That could be a true benefit for Elite levels (for Robin and I at least). If SVO was smart - they would make this a benefit. I think that would be a benefit most would prefer - and would sale more units and reducing the value of resales. I am amazed how many SVO/SVN management decisions are ass-backwards - I think it is a residue of 'old-school' TS thinking.

Regardless - eventhough I wrote an email in protest (loved the spin of 'celebrating our 3rd anniversary... where going to screw you...') - it doesn't really impact us - but it really sucks.

SO-SP conversion is a rip in most cases - and I would never do it (I would rent first). With SP devaluation - SVO is killing themselves (or us actually).

I can just see SVO Management saying "Gee - let's make SO-SP conversion a better benefit that is a great deal for us, and take away Villa Upgrades so we can rent out for more - and btw will just keep devaluating the SP value - It's a WIN-WIN-WIN!"

If you go deeper - this could even make SVN Mandatory Resales even a better value since a benefit of Elite is less important. I told you - badbrain...

OK - enough babble...
I will still be lurking - and posting anything that can't be searched for - feel free to PM.

Take Care. Tuggers are the best. Peace.
 

Ekaaj

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Hi everyone,

I am somewhat new to this board, but have been lurking for a few weeks. First, I'd like to say thanks to everyone who has posted information regarding Starwood ownership. My husband and I have been researching this for some months now, and are headed to Westin Kierland Villas in August on an Explorer package. (We've been there once already, not using the Explorer pkg, though. Glad we didn't buy the first time! I'm a "research it to death" kind of person. Hubby loves that. ;) ) Anyway, I'm sure I will have more questions for you experienced owners in the future, but for now I'll just add my two cents on this issue.

I am appalled that Starwood has taken away such superior benefits from their Elite owners. Not only have they taken away some of the more valuable benefits, they have (as far as I'm concerned) insulted you by offering such ludicrous benefits in return. If I were an owner, I'd be thinking "How dumb do you think we are??!" Converting to Starpoints makes no sense financially, and the 10% increase amounts to, essentially, squat. If we had bought a Platinum WKR 2 bedroom lockoff, which gives you only 81,000 Starpoints, and IF we were 4 or 5 star Elite, we'd get an additional 8,100 points?? That doesn't even buy us a day at our favorite resort in town, (Wigwam) and buys us only 1/2 day at the Westin Kierland Resort, in summer no less. So yeah, that's not even a decent % increase.

Basically, what this does for us is cause us to worry about what would happen in the future, should we become owners. Any company who is fickle enough to take away the main reason(s) people are trying to become "Elite" is not a company that I put much trust in. That's just bad business sense all around, IMHO. And to begin the letter with "Our goal is to exceed your expectations" is silly when they are, in fact, quite missing the bar.

I am absolutely planning on sending an email to Starwood, as well as making a phone call or two. We were on the fence about buying a resale or two to requalify with developer buys in August, but this pretty much makes the decision for us. Why would we buy from the developer to become Elite, if this is the kind of treatment we are to expect?

I'll let you know if we, as a potential owners, hear anything back.
 
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Ekaaj

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Just saw DavidnRobins' response. While the "upgrade retraction" may not have much of an impact on certain owners, to me it just gives a sense of how Starwood is willing to treat them. I definitely get the feeling that they just want to make as much money as possible, regardless of how their owners feel about their policies. While the bottom line is important, I don't understand why they wouldn't want to have the absolute best benefits out there - wouldn't that bring them more clients in the long run, and thus, more $$ to that bottom line? I would think so....

Ok, now I'm just rambling. Guess I'm kinda disappointed. One of the other reasons we originally wanted to buy into Starwood (two years ago) was to be able to convert to Starpoints, b/c we love the Starwood brand of hotels. But all of the benefits are looking less and less valuable....sigh....
 

Westin5Star

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The auto villa upgrade did go away. I talked to Starwood this afternoon and it is NEVER available not even if great units are not being used. The guy I talked to definitely had talking points of how villa upgrades were rarely given because of lack of inventory and just caused alot of problems. I'm very disappointed in Starwood and I really hope that they reconsider their decision; they will lose alot of future sales if they do not!

David, as for the auto villa upgrades not making a big difference for the "nicer resorts" like Princeville, I totally disagree for my situation. The main reason that I wanted to get to 5* was for this benefit. I was planning on booking 2 weeks per year in Princeville, Harborside, Kierland, and Lagunamar using my lockout feature. I was then hoping that at least half the time I would be upgraded from the smaller or studio half to the larger or premium 1BR. Especially with kids this is a HUGE deal. I know that you and Robin prefer the larger half of the lockout as well and at least in Princeville you could have been upgraded most of the time from the studio.

Thank you to everyone that has and will contact Starwood. I hope that it makes a difference!
 

califgal

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We're just regular owners ...no star! We were looking foward to becoming 3* at some point but with no more upgrades, I agree there's not much point. I did write and complain. Maybe they will get sick of hearing from all of us and bring it back!

So there's no more upgrades ...at all?! In April we were even upgraded for our 1 night in the studio, they gave us an oceanview deluxe..I guess that won't even happen any more??!
 

DavidnRobin

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The auto villa upgrade did go away. I talked to Starwood this afternoon and it is NEVER available not even if great units are not being used. The guy I talked to definitely had talking points of how villa upgrades were rarely given because of lack of inventory and just caused alot of problems. I'm very disappointed in Starwood and I really hope that they reconsider their decision; they will lose alot of future sales if they do not!

David, as for the auto villa upgrades not making a big difference for the "nicer resorts" like Princeville, I totally disagree for my situation. The main reason that I wanted to get to 5* was for this benefit. I was planning on booking 2 weeks per year in Princeville, Harborside, Kierland, and Lagunamar using my lockout feature. I was then hoping that at least half the time I would be upgraded from the smaller or studio half to the larger or premium 1BR. Especially with kids this is a HUGE deal. I know that you and Robin prefer the larger half of the lockout as well and at least in Princeville you could have been upgraded most of the time from the studio.

Thank you to everyone that has and will contact Starwood. I hope that it makes a difference!

AhHa - ugrading the small-side to the large-side - makes sense unless you need the LO ability. I never even considered it an issue, but your right. Regardless - as this sinks in this is a big blow to SVN Elite members. We didn't really buy WPORV for the Elite benefit - not sure if we would buy anymore SVO VOIs - going to enjoy the ones we have.

I sent Suzanne this link - hopefully someone at SVO is paying attention.
Good luck - I guess you on the fence on rescinding.
 

grgs

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I was then hoping that at least half the time I would be upgraded from the smaller or studio half to the larger or premium 1BR. Especially with kids this is a HUGE deal.

While I agree that not upgrading the unit size is extremely disappointing, what I'd really like to know is if they will still upgrade the view category for elite members?

Westin5Star, did Starwood say anything about that?

Also, I wonder if this will have any impact on the pecking order of how units are assigned. Will elite members have any edge in room assignments over non-elites?

I don't quite get Starwood's rationale for dropping this benefit--surely one of the most popular of elite membership. So what if it is only available occasionally--once in a while is still a nice perk!

Glorian
 
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duke

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Response from Suzanne Clark at Starwood

I sent and email to Suzanne Clark at Starwood today...this is what I got back:

Thank you for your email. I will be out of the office on travel beginning Monday, May 28 returning Thursday, May 31. I will have limited access to email and voicemail during these days, however, I will respond to daily emails each evening. If you need immediate assistance please contact my assistant Scott Stiff at ( 407)-903-4393 or scott.stiff@starwoodvo.com.

Thank you,
Suzanne Clark
Vice President, Owner Services
 

duke

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Response from Suzanne Clark's Assistant at Starwood

Did everyone leave after they sent out the email notice......

Thank you for your email message, however, I will be out of the office beginning at 2:30 pm, Thursday, May 31, returning June 6, with no access to email or voice mail. For immediate assistance, please contact Selena Rennie at 407.903.4851 or selena.rennie@starwoodvo.com OR Debbie Gross at 407.903.4646 or debra.gross@starwoodvo.com.

If your request can wait, I'll be happy to assist you upon my return.

Kind regards,
Scott W. Stiff, Administrative Assistant to
Suzanne Clark, Vice President, Owner Services
Office: 407.903.4393
Fax: 407.903.4367
 
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