I was told that the new $200/semi-annual Hilton resort credit will start on the card anniversary date. I am waiting for someone to verify what I was told by AmEx rep.
The CS must've been misinformed, IMO.
The terms are quite clear on Amex website:
$400 Hilton Resort Credit
Basic Hilton Honors American Express Aspire Card Members can receive up to a total of $200 in statement credits semi-annually
(January through June; and July through December), for up to $400 back annually for eligible purchases made directly with participating Hilton Resorts on their Card Account.
Eligible purchases must be made directly with a participating Hilton Resort and charged to a Hilton Honors American Express Aspire Card for the benefit to apply. Visit
hilton.com/resorts for the list of participating Hilton Resorts. Advance Purchase Rates/Non-Refundable Rates are not eligible for the resort credit. Incidental charges (including charges made at restaurants, spas, and other establishments within the hotel property) must be charged to your room and paid for with a Hilton Honors American Express Aspire Card for the benefit to apply.
Eligible purchases can be made by both the Basic and any Additional Card Members on the Card Account. However, the total amount of statement credits for eligible purchases will not exceed $400 on the Card Account per calendar year. Please allow 8-12 weeks after the eligible purchase is charged to your Card Account for statement credit(s) to be posted to the Account. Please call American Express at the number on the back of your Card if statement credits have not posted after 12 weeks from the date of purchase. To be eligible for this benefit, your Card account must not be cancelled or past due at the time of statement credit fulfillment. Statement credit(s) may not be received or may be reversed if the purchase is cancelled or modified, or if you engage in abuse or misuse in connection with the benefit.
American Express relies on the merchant's processing of transactions to determine the transaction date. The transaction date may differ from the date you made the purchase if, for example, there is a delay in the merchant submitting the transaction to us or if the merchant uses another date as the transaction date. This means that in some cases your purchase may not earn the statement credit benefit for the benefit period in which you made the purchase. For example, if an eligible purchase is made on December 31st but the merchant processes the transaction such that it is identified to us as occurring on January 1st, the January statement credit would be applied. American Express also relies on information provided to us by the merchant to identify eligible purchases. If American Express does not receive information that identifies your transaction as eligible for this benefit, the Basic Card Member will not receive the statement credit. For example, your purchase will not be eligible if it is not made directly with a Hilton Resort (e.g., if a purchase is made at a restaurant or convenience store within a Hilton Resort). Basic Card Members may not receive the statement credit if we receive inaccurate information or are otherwise unable to identify your purchase as eligible, if a transaction is made with an electronic wallet or through a third party (such as an app store), or if the merchant uses a mobile or wireless card reader to process it.
$400 Hilton Resort Credit
Hilton Honors Aspire Card Members approved prior to October 19, 2023 will receive up to $250 in statement credits per membership year for eligible purchases made directly with participating Hilton Resorts through December 31, 2023. Starting January 1, 2024, Card Members can receive up to a total of $200 in statement credits semi-annually (January through June; and July through December), for up to $400 back annually for eligible purchases made directly with participating Hilton Resorts on their Card Account.
