- Joined
- Jun 7, 2005
- Messages
- 14,878
- Reaction score
- 5,990
- Location
- Los Angeles
- Resorts Owned
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Westin Kierland
Sheraton Desert Oasis
I suspect the issue here is the third party contest fulfillment vendor.
Without question. Nevertheless, this was a poorly designed campaign. Other third party vendors use the customers domain for email - I know, since I've been professionally involved with hundreds of such campaigns. It's not that difficult to do so, but I can't say I'm surprised...this is exactly the type of inferior tech solutions Marriott has implemented for years.
There was no integration of the winning process into the website, so no prompts to *do* anything after winning with the exception of a single email. And, that winning email was received at 12:03am PT (I'm in Hawaii right now so it showed at 10:03am...). Worse, the campaign is still active so I don't understand the rationale for limiting redemption of winning awards to five days - that seems arbitrary and unnecessary. Of course, the entire validation process itself seems unnecessary... since they know exactly who we are.