Iam in receipt of your email of March 9, 2026, and the attached completed Claimant Declaration forms.
Upon review of your Claimant Declaration forms, I regret to confirm that this claim is, unfortunately, not eligible for pay-out in accordance with the Terms & Conditions of your Certificate.
Lloydshare pay-outs are governed by a strict adherence to the Terms & Conditions which are located on the reverse of your Certificate and have been in your possession for the full term. As you will be aware from paragraphs 5.5, 5.7 and 5.9 a single breach has capacity to invalidate a Certificate, according it a nil value.
You have made frank admissions in your Claimant Declaration forms of multiple notification breaches as noted below:
- Non-notification of change of marital status, contrary to paragraph 5.21/22 of the Terms & Conditions.
- Non-notification of address changes, contrary to paragraph 5.21/22 of the Terms & Conditions (X2).
- Non-notification of employment change, contrary to paragraph 5.21/22 of the Terms & Conditions.
The above constitutes four demonstrable breaches of the Terms & Conditions. As mentioned, a single breach has capacity to invalidate a Certificate and in this case four breaches have already been established. It appears from the comments you made in your Claimant Declaration forms that you, regrettably, did not review the applicable Terms & Conditions during the lifetime of the Certificate and that is most unfortunate.
I do appreciate that you may be curious as to why such weight is placed on timely notifications as related to changes of personal circumstances. If I may explain why changes of circumstances are required to be reported within a specified timescale, as stated on our website, Lloydshare’s interest in changes of personal circumstances is linked to our marketing and consultative interests, which rely on our understanding, our inclusion within our statistics, [and occasionally predicting] general trends of member behaviors and the common reasons behind those behaviors. This is why any reports may give rise to supplementary individual surveys [update impact surveys]. By failing to report changes of personal circumstances, as mandated within the Terms & Conditions, Lloydshare was denied, on successive occasions, the opportunity to possibly gather market research information that has value for us.
It is considered that no useful purpose would be served by moving forward with the full Validation Inquiry process that can take up to 120 days, as nothing revealed could undo the breaches already evident. The process could only reveal additional breaches.
As a result of the above, you are, unfortunately, disqualified from the pay-out you are claiming. While I am sure this must be very disappointing, please understand that the generous pay-outs we offer must necessarily be balanced against a strict compliance with the Terms & Conditions and that the above failings were in not in any way the responsibility of Lloydshare.
Kind regards,
Claims Examiner
