Received email from Shell today - here it is. Hopefully the new system will work well - !
Dear Valued Member,
The days are winding down until the launch of your new Shell servicing system and payment portal. New features to better service your loan and dues account — including convenient payment and self-service options — will help you get on vacation even faster. Watch this quick video to see what’s in store.
Over the next several days, you will receive an email with specific instructions on how to access your profile on the new payment portal.
In the meantime, please review these FAQs for more information, and view important information that may impact your loan or dues account.
Please note: During the launch of the new portal, there will be a period of time when you will be unable to access your account or make payments:
As of 11:59 p.m. EST on 9/30/20, you will no longer be able to access Equiant.
The new system is expected to be live by 10:00 a.m. EST on 10/2/20. At that time, you will be able to view your account, make payments, enroll in Auto-Pay, and more.
Financial Services representatives will be available beginning 10/2/20 at 10 a.m. EST.
Additional information will be provided as soon as possible if these dates or times change.
Thank you again for being a valued member. As always, it is our pleasure to continue serving you and we look forward to providing you with more exciting updates very soon.
Sincerely,
Your Shell Hospitality Team
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Here’s a link to the FAQs:
https://www.shellvacationsclub.com/pdf/genesis-faqs.pdf
And to the video: