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(2007 thread) Shell Vacation Club (SVC) Points Knowledge thread

bizaro86

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It was rolled out with members receiving another inferior update. It is a work in progress until the next new and improved website is rolled out.
The shell website is (unbelievably) getting worse since wyndham started integrating it. You can no longer book home club preference online, you have to call. Which comes with the higher call in fee, shorter hours, and inconvenient inability to check inventory. As someone who always booked right when it opened this has been a material negative for me.

It was already the worst website of every club I've owned or looked at.
 

rickandcindy23

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My fees were going through Equiant, and now they are saying not to pay Equiant any longer, so I stopped the payments to them, but it is unclear how we are to pay now. Anyone know?
 

TheHolleys87

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My fees were going through Equiant, and now they are saying not to pay Equiant any longer, so I stopped the payments to them, but it is unclear how we are to pay now. Anyone know?
We’re waiting to find out, too. The notice we received last month (or earlier) said the change was to occur in October, but DH tried to log in right after receiving the notice and wasn’t able to. We now have two Equiant accounts (different TSs) and can’t tell if the accounts are tangled or not!
 

JohnPaul

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You pay Equiant through September.
 

rickandcindy23

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You pay Equiant through September.
After all of the confusion and lack of information, I am sure there will be a late fee assessed that we will have to pay because we stopped our automatic payments.

I assume we will be paying through Club Wyndham, which is how I pay now for my Wyndham and WorldMark points. That's fine by me, but give us some sort of link, please, and soon, before I get a late fee.
 

TheHolleys87

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You pay Equiant through September.
We can’t log in to Equiant! Fortunately all our MFs handled by them are paid up.
After all of the confusion and lack of information, I am sure there will be a late fee assessed that we will have to pay because we stopped our automatic payments.

I assume we will be paying through Club Wyndham, which is how I pay now for my Wyndham and WorldMark points. That's fine by me, but give us some sort of link, please, and soon, before I get a late fee.
Good luck - if we hear anything we’ll post here.
 

JohnPaul

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I logged in around the 10th of September and paid September.
 

TheHolleys87

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Received email from Shell today - here it is. Hopefully the new system will work well - !

Dear Valued Member,

The days are winding down until the launch of your new Shell servicing system and payment portal. New features to better service your loan and dues account — including convenient payment and self-service options — will help you get on vacation even faster. Watch this quick video to see what’s in store.

Over the next several days, you will receive an email with specific instructions on how to access your profile on the new payment portal.

In the meantime, please review these FAQs for more information, and view important information that may impact your loan or dues account.

Please note: During the launch of the new portal, there will be a period of time when you will be unable to access your account or make payments:
As of 11:59 p.m. EST on 9/30/20, you will no longer be able to access Equiant.
The new system is expected to be live by 10:00 a.m. EST on 10/2/20. At that time, you will be able to view your account, make payments, enroll in Auto-Pay, and more.
Financial Services representatives will be available beginning 10/2/20 at 10 a.m. EST.

Additional information will be provided as soon as possible if these dates or times change.

Thank you again for being a valued member. As always, it is our pleasure to continue serving you and we look forward to providing you with more exciting updates very soon.

Sincerely,

Your Shell Hospitality Team

*************************

Here’s a link to the FAQs: https://www.shellvacationsclub.com/pdf/genesis-faqs.pdf

And to the video:
 
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