Wyndham website not working (again...!!)

[HitchHiker71]

First issue is getting past the 2FA-

Pretty much trying to see Atlanta ( any 2 nights in May ) or Sedona ( late September/October 4 + nights)

As soon as I hit the calendar I was getting something unexpected happened…Yet no problem booking Grand Desert. ( I have questions about that too but for another thread )

What search method are you using? Are you attempting to use the monthly availability calendar for example? Using the search off of the owner dashboard? Please be as specific as you can as search method has it's own explicit issues at present based upon what we have observed over time. The "best" search results for me tend to be from the search off of the Owner Dashboard. The monthly availability calendar currently has several issues that are problematic for me personally. I still use it - but I always validate against the search engine from the Owner dashboard.

 

[noreenkate]

The "best" search results for me tend to be from the search off of the Owner Dashboard. The monthly availability calendar currently has several issues that are problematic for me personally. I still use it - but I always validate against the search engine from the Owner dashboard.

Ok will try owner dashboard board - I have been using the monthly availability calendar

 

[Sandi Bo]

The filtering by room type has been reported by me repeatedly over the past few months without a doubt - I have an open thread with the DT team at Wyndham on this item. It may be resolved in the December release - we shall see after next week. If not - I'll keep pecking at it as this has caused me some personal heartache as I often look far out for four bedroom units for booking. I can still do it but I have to manually check date ranges and then see if there's a four bedroom available which can be time consuming compared to simply choosing to see only four bedroom unit availability. I've noticed what I think is the same core issue with the Modify function for existing reservations - it shows availability but when you actually select the dates to extend - the dreaded "something unexpected just happened" error shows. I then back out and perform an availability search for those same dates - and while I do see availability - it's not for the room type I had in my existing reservation - so my theory is that even for the Modify function - the room size selection also isn't working - just like what we see in the monthly availability calendar for example. This is speculation on my part to be clear. Either way - I've got a thread open on this item and won't close it out until we see resolution.

On the issue of what happens right around midnight - I don't typically search for availability at that time - but off the top of my head - my best guess is that there are back end processes that run at the start of each day - now both inside and outside of the discount window - due to the new waitlist function was recently implemented - so I suspect we'll see this occur around midnight because automated processes are running. Best guess - the first thing that process does when it starts running - is put a soft hold on all matching inventory it finds - and then it will only release it once that process has completed. I don't think it's a someone in other words - I think it's a something - a process. Inside the discount window it's going to be the VIP auto-upgrade process. Outside of the discount window it's going to be the waitlist process. Again, this is just an educated guess on my part to be clear. I submit this issue to Wyndham and see if we can some confirmation.

Thanks! I agree the modify seems to have similar issues to the filtering by room type (the add a night sometimes shows the nights are available to add on, but if you try you get something unexpected happened. For example, I think I see that error when I have a standard room booked and only a hearing impaired is actually available - so the initial search on the add a night finds the hearing impaired, can't add it on cause it needs to be a standard room).

IDK on the midnight stuff. Your theory sounds good, just not sure what exactly is happening. Much more often than not, upgrades are available that don't happen. For example, I may have a 1 bedroom eligible for upgrade, and the 2 bedroom is there. I don't get the upgrade. The 2 bedroom will still be there. So they aren't holding it anywhere for me (or anyone else for that matter) And these issues have been haunting us well before the waiting list was implemented. It used to seem like a good time to catch a cancellation. Not so much anymore (although admittedly I'm not on so much at that time anymore, either). I'm not sitting around til midnight only to encounter frustrating issues and not be able to get anything booked anyways. Might as well get my beauty sleep. If you find anything out as to what gremlins might be at work at that time, any information would be appreciated.

 

[Sandi Bo]

Ok will try owner dashboard board - I have been using the monthly availability calendar

May sure to recheck your filter to look for accessible units - it clears on every search. In general, I think the monthly calendar shorts us a day. If it looks like 6 nights are there in the monthly calendar, try searching for 7 on the dashboard. Just a hunch. And things change all the time, that's how I think it's working at the moment.

 

[noreenkate]

May sure to recheck your filter to look for accessible units - it clears on every search. In general, I think the monthly calendar shorts us a day. If it looks like 6 nights are there in the monthly calendar, try searching for 7 on the dashboard. Just a hunch. And things change all the time, that's how I think it's working at the moment.

Thanks-
Do you know anything about the accessible units @ Sedona?

 

[Sandi Bo]

Thanks-
Do you know anything about the accessible units @ Sedona?

I do not. Good point. I've never stayed at the Wyndham in Sedona (on my bucket list). Until we stayed in a mobility unit in Newport that had twin beds low to the ground (the king in the master was low, also), I didn't think it mattered as far as our comfort. Any other resort we've stayed in, it doesn't matter to us if it's mobility or not (although at times we need a mobility unit, depends on who is traveling with us). Definitely worth calling the resort and asking and see what the accessible units are like there. If we book an accessible unit (because that is all that is left) and we don't need it, I'll call ahead and let the resort know we don't need it (in case someone does). If we need a mobility unit (whether or not I booked it as a mobility unit), I call ahead and let the resort know we need it.

 

[HitchHiker71]

Thanks! I agree the modify seems to have similar issues to the filtering by room type (the add a night sometimes shows the nights are available to add on, but if you try you get something unexpected happened. For example, I think I see that error when I have a standard room booked and only a hearing impaired is actually available - so the initial search on the add a night finds the hearing impaired, can't add it on cause it needs to be a standard room).

Just providing a heads up that the website change window occurred overnight last night. The "ghost inventory" issues seem to have improved, however the issues we reported for the suite selection on the monthly availability calendar, and the issues reported when using the "Add Nights" function are still present - I can still reproduce both issues in other words - so I've reported my findings to Wyndham IT this morning based upon my test results along with steps to repro. Will keep everyone posted.

 

[Crafty71]

And I have not been able to log in to my account since the update completed...Wyndham are so useless, bordering on incompetent...

 

[Zeke_62]

No change in ghost for me. I was trying to book 2 different dates each which had a ghost. Different dates, different room type. Ghost was present yesterday, I thought it might clear overnight, but they were both present again this morning.

 

[wjappraise]

Ghosting for me too. Is it really too much to ask that Wyndham website be reliable and accurate? And why should we need to try things like not using the calendar view to book? Am I the only person who thinks this borders on fraud? They take our money every month and deliver an unstable and sometimes unusable product. How long would the feds allow chase bank to operate if it’s accuracy about my account values was as inaccurate as Wyndham? Or if my access to my funds was as wonky as my access to the inventory? And yet inventory and account access is a direct relation to finances here. So when does this become a concern of the overseeing governmental agencies? If not fraud, it certainly is incompetence and knowing neglect. Where is the oligarch Michael Brown? Where is his outrage over our inability to use OUR ownership assets? And why is there no communication from the top on this continuing stumble?

 

[HitchHiker71]

Ghosting for me too. Is it really too much to ask that Wyndham website be reliable and accurate? And why should we need to try things like not using the calendar view to book? Am I the only person who thinks this borders on fraud? They take our money every month and deliver an unstable and sometimes unusable product. How long would the feds allow chase bank to operate if it’s accuracy about my account values was as inaccurate as Wyndham? Or if my access to my funds was as wonky as my access to the inventory? And yet inventory and account access is a direct relation to finances here. So when does this become a concern of the overseeing governmental agencies? If not fraud, it certainly is incompetence and knowing neglect. Where is the oligarch Michael Brown? Where is his outrage over our inability to use OUR ownership assets? And why is there no communication from the top on this continuing stumble?

Last time I checked - timeshare companies don't fall under government regulatory agencies like banks and investment houses do. I do wholeheartedly agree that the lackadaisical attitude Wyndham takes about providing well architected and well tested customer facing systems leaves a ton to be desired - and it's frustrating without a doubt. I don't really agree with your attempt to conflate financial entities under various forms of government regulation with non-financial entities not under government regulation though. That's a slippery slope that would ultimately result in rather significant government overreach into almost all industry segments today given everyone takes forms of online payments for products and services. I think this is partly why Wyndham is now outsourcing this function to PaymentUS - it's a risk management play to get out of the business of money management altogether and have the third party take over this key function. Most online businesses today use third parties for financial payments (Paypal, Zelle, Affirm, etc. just to name a few) for this same reason.

 

[HitchHiker71]

And I have not been able to log in to my account since the update completed...Wyndham are so useless, bordering on incompetent...

Clear your browser cache and re-try login (the age old recommendation around here).

 

[HitchHiker71]

No change in ghost for me. I was trying to book 2 different dates each which had a ghost. Different dates, different room type. Ghost was present yesterday, I thought it might clear overnight, but they were both present again this morning.

Can you please provide specific details on what exactly you were attempting to book - including date ranges, room sizes, resort, etc.? If you can provide screenshots that would be wonderful but if not at least provide enough detail so I can repro what you're reporting here and submit this specific use case for review.

 

[Eric B]

That's a slippery slope that would ultimately result in rather significant government overreach

Wellllll, there are some "industries" that are just begging for a little government reach in the first place.....

 

[noreenkate]

@HitchHiker71 -

I did what you said changed my browser from safari to Firefox, went through dashboard, checked off accessible units and was able to get Sedona for October- hooray...

But following the same steps I cannot see any units at all for Club Wyndham Atlanta the entire month of May...but if I go through the resort search the dates aren't blacked out I just get the error message...So I am assuming that is all ghost inventory-
My apologies if this is a stupid question but count me in on the online waitlist isn't going through either, any idea if it actually work and is up and functioning on Wyndhams end?

 

[chapjim]

@HitchHiker71 -

I did what you said changed my browser from safari to Firefox, went through dashboard, checked off accessible units and was able to get Sedona for October- hooray...

But following the same steps I cannot see any units at all for Club Wyndham Atlanta the entire month of May...but if I go through the resort search the dates aren't blacked out I just get the error message...So I am assuming that is all ghost inventory-
My apologies if this is a stupid question but count me in on the online waitlist isn't going through either, any idea if it actually work and is up and functioning on Wyndhams end?

Another benniesugg -- try using Chrome as a browser and opening a New Incognito Window (one of the choices when you click on the three vertical dots in the extreme upper right of the Chrome screen). The Incognito mode bypasses a lot of browser features so clearing cache, for example, isn't necessary.

 

[noreenkate]

Another benniesugg -- try using Chrome as a browser and opening a New Incognito Window (one of the choices when you click on the three vertical dots in the extreme upper right of the Chrome screen). The Incognito mode bypasses a lot of browser features so clearing cache, for example, isn't necessary.

Easy easy there buddy baby steps -

 

[HitchHiker71]

@HitchHiker71 -

I did what you said changed my browser from safari to Firefox, went through dashboard, checked off accessible units and was able to get Sedona for October- hooray...

But following the same steps I cannot see any units at all for Club Wyndham Atlanta the entire month of May...but if I go through the resort search the dates aren't blacked out I just get the error message...So I am assuming that is all ghost inventory-
My apologies if this is a stupid question but count me in on the online waitlist isn't going through either, any idea if it actually work and is up and functioning on Wyndhams end?

I cannot repro this issue looking at Club Wyndham Atlanta with the monthly availability calendar. Below are the screenshots from my testing, all dates appear as selectable without issue. Make sure you are selecting Club Wyndham and not the MVC Atlanta - as MVC Atlanta is not available to resale only owners at this time last I checked - and the standard availability limitations for all MVC resorts are in play for retail and VIP owners.

 

[chapjim]

Easy easy there buddy baby steps -

Nah! This is simple! It even works sometimes!

 

[chapjim]

Looking at the calendar view for Atlanta, I get all kinds of units available for every Saturday-Saturday that either starts or ends in May. From that, I figure any two nights ought to be available.

I don't see much in Sedona the first half of October 2023. A 2BR unit October 2-5 is all.

 

[Zeke_62]

The ghosts are gone now. I'll send screen shots if I encounter any again.

 

[paxsarah]

Make sure you are selecting Club Wyndham and not the MVC Atlanta - as MVC Atlanta is not available to resale only owners at this time last I checked - and the standard availability limitations for all MVC resorts are in play for retail and VIP owners.

I’m pretty sure the limitation on MVC Atlanta is for all non-VIP, not only resale. (Discussed here.)

 

[noreenkate]

Thanks all - as soon as I typed in Club Wyndham Atlanta vs Atlanta, I could see the date the dates and points @HitchHiker71 posted above.

 

[Zeke_62]

@HitchHiker71 Ghost - Grand Desert Jan 5-8 2 br deluxe. "we're sorry if I try to upgrade. Spinning circle if I try to book the 2br directly.

 

[Zeke_62]

Update: Last night I found ghosts for a 2br deluxe as well as a lockoff unit. Early this morning, the 2br deluxe was gone, but the lockoff was still there. I just looked again and both are gone.