Wyndham site down?

[lost patience]

oh - another tidbit. After the Wed update. When I login, I am now logged into an account that is not mine. There is a toggle button on the right side pull down where I can toggle between my account and this other account.
Wyndham at its' best.

 

[geist1223]

Can you make Bookings in that other account?

 

[Sandy VDH]

So suddently yesterday and today it's telling me "This owner number is not currently active. Please contact a Club Wyndham representative at 800-251-8736." I cannot log in. Is it just the site or should I waste time calling them? I don't even know if I know my owner number TBH, I just log into the website usually.

clear your cache, closer your browser and then try it all over again

 

[WyndhamBarter]

Just logged in and similar issue. Instead of Welcome Back my name", it now has my husband's name. I wonder what's up and will Wyndham self correct or will it involve a phone call. If course I can leave it as is since we are both on the account even though I do all the planning and booking.

So, now we've got a toplevel banner greeting *everyone* who logs in??


INCORRECT NAME ON WELCOME MESSAGE
When logging into their website, owners may see their Welcome message or Account Profile name reference another owner's name who is on their membership contract, rather than their own. This will not impact the ability to complete transactions on the website as the owners can select the correct name when making a reservations until this issue is resolved. The root cause has been identified and a fix will be in place mid-late April.


Thanks, Wyndham. Only a *month* to fix a well-understood problem? Uh, yay??

 

[RENTER]

Can you imagine what a difference it would have been if Wyndham had approached this civilly?
Option 1:
- Letter: You have been identified as an owner with usage that appears to be commercial. Effective with XXXX (what ever the next year is) your guest usage is limited to the complimentary quantity provided by your membership.
Option 2:
- New policy: Each VIP owner is able to purchase additional guest certificates up to a maximum of 50% of their complimentary allotment.
Either of these options would have squashed the mega renting. This would have eliminated the special department within Wyndham that is "managing" and "watching" commercial use. Any one else wonder how many people are in that department that we all are paying for as our program fee pays for the "club" management? Yes - there would still be renting, but as has been said a thousand times, that is what the sales force tell owners to do. It would have eliminated the "mega" renter.

There is only one problem with your options. It requires common sense which seems to be lacking in corporate management today.

 

[chapjim]

Can you imagine what a difference it would have been if Wyndham had approached this civilly?
Option 1:
- Letter: You have been identified as an owner with usage that appears to be commercial. Effective with XXXX (what ever the next year is) your guest usage is limited to the complimentary quantity provided by your membership.
Option 2:
- New policy: Each VIP owner is able to purchase additional guest certificates up to a maximum of 50% of their complimentary allotment.
Either of these options would have squashed the mega renting. This would have eliminated the special department within Wyndham that is "managing" and "watching" commercial use. Any one else wonder how many people are in that department that we all are paying for as our program fee pays for the "club" management? Yes - there would still be renting, but as has been said a thousand times, that is what the sales force tell owners to do. It would have eliminated the "mega" renter.

A very thoughtful suggestion.

Edit: This would have reduced my renting significantly and successfully if Wyndham had adopted @lost patience's approach. In 2021, I had 30 guest confirmations and ran out the third week in February. I bought 83 more before I received "the letter" in October 2021 and shut things down. Forty-five rentals instead of one hundred thirteen.

 

[jp10558]

clear your cache, closer your browser and then try it all over again

Turns out clearing cache didn't work but closing the browser and opening it back up did. IDK how they break their site that bad lol. I'm not going to call back to tell them it's working now - waiting on hold etc like why. Maybe that's me being an ass.

 

[Pink_Warrior]

oh - another tidbit. After the Wed update. When I login, I am now logged into an account that is not mine. There is a toggle button on the right side pull down where I can toggle between my account and this other account.
Wyndham at its' best.

That happened to me back when accounts were being audited in 2017. I ended up replacing someone's wife on all of his deeds. It took a lot of yelling on my part just to have them shut down MY account for a month.

 

[chapjim]

That happened to me back when accounts were being audited in 2017. I ended up replacing someone's wife on all of his deeds. It took a lot of yelling on my part just to have them shut down MY account for a month.

A couple of years ago, I sold four or five Wyndham contracts. One of the buyers was shown on my reservation list as having made reservations, canceled reservations, and modified reservations. Further, the next two or three resorts we visited, he was listed at the traveler and the resort wanted to know when he would be arriving and checking in.

I guess the bottom line is there are a million ways to do things wrong and only one way to do things right and we know where Wyndham falls.

 

[chapjim]

Turns out clearing cache didn't work but closing the browser and opening it back up did. IDK how they break their site that bad lol. I'm not going to call back to tell them it's working now - waiting on hold etc like why. Maybe that's me being an ass.

The other trick that sometimes works is to use Chrome's incognito mode.

 

[Zeke_62]

A couple of years ago, I sold four or five Wyndham contracts. One of the buyers was shown on my reservation list as having made reservations, canceled reservations, and modified reservations. Further, the next two or three resorts we visited, he was listed at the traveler and the resort wanted to know when he would be arriving and checking in.

I guess the bottom line is there are a million ways to do things wrong and only one way to do things right and we know where Wyndham falls.

Similar here. Check in was fine. It was the wristband team that kept looking for him. Plus, to this day, I get his paymentus confirmation. I've lost track on the number of phone calls trying to clear this up. At this point I've given up.

 

[RENTER]

A couple of years ago, I sold four or five Wyndham contracts. One of the buyers was shown on my reservation list as having made reservations, canceled reservations, and modified reservations. Further, the next two or three resorts we visited, he was listed at the traveler and the resort wanted to know when he would be arriving and checking in.

I guess the bottom line is there are a million ways to do things wrong and only one way to do things right and we know where Wyndham falls.

At the resorts you visited, who made the reservations? If you then how did his name become the traveler? If no one knows, this may explain another situation going on leaving owners confused and no one can give them an answer

 

[Pink_Warrior]

A couple of years ago, I sold four or five Wyndham contracts. One of the buyers was shown on my reservation list as having made reservations, canceled reservations, and modified reservations. Further, the next two or three resorts we visited, he was listed at the traveler and the resort wanted to know when he would be arriving and checking in.

I guess the bottom line is there are a million ways to do things wrong and only one way to do things right and we know where Wyndham falls.

I did dispose of several resales. But for some reason the new owners names seem to be attached to my account even though the resales are gone. I think that maybe that is a remnant of 2017 and they are trying to keep track of contracts being passed back and forth. At check-in we've been called by the new owners names more times than I can count. It is ridiculous.

Now when I did have the other account come up under my name, I absolutely could have made and canceled reservations. Although it wasn't the worst. I kept getting correspondence with a different owner number (in my husband's name.) So I tried to register an account and it succeeded. So it turned out that they put his name on another account with a different owner who was in arrears for well over five years. I still get shakedown letters on that one.

 

[chapjim]

At the resorts you visited, who made the reservations? If you then how did his name become the traveler? If no one knows, this may explain another situation going on leaving owners confused and no one can give them an answer

In every instance, I made the reservation and was listed as the traveler.

How his name appeared in any place is the question. I still don't know except it has happened to others. Somehow, data from Title Services ends up in the reservation side of the system.

Edit: In retrospect, it was as @Zeke_62 said. The issue did not arise while checking in, rather when getting a parking pass. That means Title Services data made it to Marketing as well as populating some fields on reservations.

 

[RENTER]

In every instance, I made the reservation and was listed as the traveler.

How his name appeared in any place is the question. I still don't know except it has happened to others. Somehow, data from Title Services ends up in the reservation side of the system.

thank you

 

[55plus]

Wyndham IT can't seem to get the website stable. It seems to be a constant problem. It's they take all the marketing crap off the website I bet downtime will decrease.

 

[VacaDave]

Oh Dear... my account isn't me anymore, it's my niece (another owner on the account).... My banner no longer says 'Welcome Back, Sandi'... It says 'Welcome Back, my niece'.

Info tech nerd here..Future Wyndham Owner...I would log out, goto your Chrome, Safari, browser / whatever.. clear the cache, and try logging in again.. if unsure how to do that..just let me know what type of device (iPhone, android, Mac tablet, Gateway 1998 PC) you are using.

 

[CO skier]

Agreed.

Cindy's current experience with Wyndham is partly because Wyndham is very unhappy with her, and she wants to try to keep some of her ownership while giving away the rest. I'm convinced that if she just agreed to walk away entirely, they'd make it pretty easy for her to do so. I say this often, in case the casual reader doesn't know the history.

But I suspect if you asked Cindy if she thought I was an a**hole about it or not, she'd probably say no. But I will let her decide that.

On the other hand, there's no doubt how most of us would judge CO skier---mega-renter or no.

I am sure that if 500,000+ Club Wyndham owners knew how renters and mega-renters screwed them out of the best reservations for years using the cancel/rebook and cancel/cancel/rebook/upgrade scams, they would have no sympathy, as a jury.

 

[chapjim]

I am sure that if 500,000+ Club Wyndham owners knew how renters and mega-renters dicked them out of the best reservations for years using the cancel/rebook and cancel/cancel/rebook/upgrade scams, they would have no sympathy, as a jury.

TUG's one trick pony.

 

[RENTER]

I am sure that if 500,000+ Club Wyndham owners knew how renters and mega-renters dicked them out of the best reservations for years using the cancel/rebook and cancel/cancel/rebook/upgrade scams, they would have no sympathy, as a jury.

They booked a room, then did was allowed by cancelling the room and then rebooked the room at lower points with their VIP discount they paid for. So how did they deny others a room? I guess if your as jealous as Co skier is, you could argue they had more points to get another room at another location.

As for the upgrades, he talks about the best reservations. There would be no cancellations to get upgrades for the best reservations since the resort would be totally booked. That works for non-prime dates at non-prime resorts.

I guess if all of us owns that Co skier hates were in cahoots with each other, we could coordinate the cancel/rebook feature to get those upgrades for the best reservations.

I am sorry to disappoint Co skier, the process still continues for the non-prime dates and resorts.

 

[RENTER]

I am sure that if 500,000+ Club Wyndham owners knew how renters and mega-renters dicked them out of the best reservations for years using the cancel/rebook and cancel/cancel/rebook/upgrade scams, they would have no sympathy, as a jury.

Also, I am pretty sure some of those on the jury will say that those who did it, were pretty smart taking advantage of the rules that allowed them to do it.

 

[Roger830]

They booked a room, then did was allowed by cancelling the room and then rebooked the room at lower points with their VIP discount they paid for. So how did they deny others a room?

Perhaps the primary reason that room was booked is because members knew that they could eventually recover half of their points, thus assuring an easy profit by renting it.

Now because that opportunity no longer exists, there appears to be more availability.

 

[rickandcindy23]

TUG's one trick pony.

True!

All of this information was shared on TUG 17-19 years ago openly and candidly for those who wanted to learn about the ins and outs of Wyndham. How to get VIP cheaply was shared here too. I shared it with Ron Parise years later, and it worked for him as well. Ron was honest and was disparaged here as well. What a ridiculous rant you did on Ron. But you know what? He didn't care one bit at the mud you all threw on him.

Lots of other people did the same thing but don't want the ridicule of a few TUG members. I am honest, and that should count for something. But why am I looked down upon in such a way? It was known on TUG and on Timeshare Forums. Some TUG members have fallen away, and maybe it's good for them to just view this and not comment or defend my right to rent after the salespeople sold it that way.

Once again, bad language and disparaging of me in particular by one person.

 

[jeff123]

All of this information was shared on TUG 17-19 years ago openly and candidly for those who wanted to learn about it the ins and outs of Wyndham.

A lot of this information was shared by Wyndham sales staff and used to sell more points. My brother in law is VIP and learned a lot of the ins and outs I have read on here from his salesman. Wyndham created the system and their sales staff used it to push sales. I've never understood why people will blame those you learn and use the advantages of a system but never blame those who have created it.

 

[rickandcindy23]

People send me PM's to share similar experiences with Wyndham. Believe it or not, it's NOT just me. Wyndham chose to do all rentals themselves (look at RCI for cheap Bonnet Creek rentals). Wyndham owners cannot rent, but Wyndham can. Gets people in the door to buy. This was a move to profit Wyndham and wasn't meant to help the little guy. If they wanted to help you, they would allow you to get VIP cheaply, grandfather you in a valued owner, but they don't do that, and VIP isn't cheap anymore. Profits are up, rental businesses shut down, and they get all of the rentals themselves. It's a great giant corporation plan with a CEO who is paid more in the industry than any other CEO. That was an article on TUG not long ago.

I post in Sightings, I help people who ask me via PM for the best traders in II, and I share my trade tests on the Sightings board. I try to be helpful. TUG benefits me and has been a great help to me in building my timeshare portfolio, mostly for my personal use, and I like to give back as good as I received. I love TUG. TUG is my go-to to ask question on anything timeshare.