We've owned a deeded West Village 2 BR Villa since 1990 (it was being built on the day we purchased it from the developer), and this year when we took our February annual vacation there in the Unit we own, we went to the Capital Management Office right on property in the Administrative building. The person there gave me the number to call "For Deeding Inquiries" when I told her what we wanted to do, and when I called that number, they re-routed me back to Capital Management (by phone). There, I was told that we could NOT do the deedback paperwork in person, but HAD to initiate it by phone. They needed to start a "Review Process" that, once completed, if all our fees were paid in full (mortgage was paid off 28 years ago!), a deedback packet would be sent to our residence and the warranty deed paperwork that let us sign over our Week/Unit back to them would have to be signed and notarized and mailed back to them within 5 days of us receiving the packet in the mail.
Since that week at OLCC was just the first week of a 6 week vacation in FL (we have 4 other TS in FL), we could not initiate the process till we arrived home, and we did that on March 30th of this year. I made the call after we got back home, the packet came within a week or so, we did the filling out (no fees at ALL) and got the paperwork notarized and sent back by the next day. Sent it Priority Mail to get the tracking # and it was received by them within 3 days. The deedback paperwork was reviewed by them within another week or so and sent to the proper Deeding Office in FL. I called them in early May to find out how things were going, and found out the paperwork was going through and I would get something in the mail from that office. I haven't gotten that yet, but a call to OLCC Deeding Office last week assured me that their records show that we don't own the property any more, and that the governmental paperwork confirming that info just took time to make it back to us.
I have never been a member of the Holiday Inn Club, so maybe that made the process relatively easy, and everyone involved have ALL been VERY respectful and helpful, never even questioning the reason we wanted to deedback our Unit. I have to thank TUG and all of its threads about selling/deeding back TS weeks. After pouring over the number of like units at OLCC in the for sale ads here (we owned Week 6/Unit 3117), I realized that the likelihood of selling it for more than $500 was very small, and the more-than-likelihood of having to give it away for free while having to deal with the closing preparation and costs was large, and confusing.
This no-cost deedback was the best, easiest, most painless option for us to take advantage of, and I thank this site for giving me the language to use to make it happen (I was direct about wanting a "deedback" in person and on the phone with everyone I spoke to, and no one tried to talk us out of it ever). The phone number to start this process for us at Capital Management was: 1-800-298-3706, Option Zero (the office is in OLCC, Kissimmee, FL). The phone number for OLCC (Kissimmee, FL) "deeding inquiries" is: 1-407-239-5170. (Some of the phone options have since changed, so Option Zero isn't there anymore.)
It took awhile, and we were annoyed that we couldn't do it in person during our 6-week vacation in the Kissimmee area (for some reason the deedback paperwork HAD to be mailed to our home address, despite our available IDs, the ownership and deeding paperwork from 1990 that I'd brought along with us, etc.). BUT--it was easy and it's over now, and we are happy to be free of the MFs and a fixed week that doesn't suit our vacation preferences anymore
I called Orange Lake Deeding today (1-407-239-5170) and was told that our deedback was totally processed and closed on May 7, 2018 (!!!!), and that they could send me a close-out letter if I would like (which I told them I WOULD). So: I made the initial call (to OLCC Capital Management @ 1-407-477-7101 or 1-800-298-3706) to start the process on 3/30/18 and the process apparently ended with success on 5/7/18
I don't know why they didn't just send me the close-out letter on the 7th of May on their own, but the whole process was easy and pleasant, and once I talked to the offices everyone has been friendly and helpful. I have spoken with Annette and then Wendy, with the Deeding Office at OLCC (can't remember the names from Capital Management).
