VIRGIN GRAND VILLAS – ST. JOHN CONDOMINIUM OWNERS ASSOCIATION LETTER TO OWNERS
Dear Fellow Owner:
The Board of Directors of Virgin Grand Villas - St. John Condominium Owners Association met for our Annual Meeting on March 6, 2024 and again virtually on June 25, 2024, for a regular meeting. Here is a recap of current happenings at your home in the USVI.
Welcoming our new GM, thanking retirees
We welcome Paul Bishop as the new General Manager for The Westin St. John Resort Villas. Paul succeeds Eugene Martin, who retired earlier this year after 38 years with Marriott Vacations Worldwide (MVW) in many leadership roles.
Paul impresses with several years as General Manager at several Marriott Vacations Worldwide properties, including Marriott’s OceanWatch Villas at Grande Dunes, Myrtle Beach and Sheraton Broadway Resort Villas. Please plan to meet him and his staff for coffee at the weekly Owner’s Focus presentation on Tuesday mornings at 9:00 a.m. He provides a resort update and welcomes your individual input.
We also would like to acknowledge and thank David Futransky for his many years of service and leadership on the Virgin Grand Villas – St. John Condominium Owners Association Board. David is succeeded by Dean Bordner who was elected to a 3-year term at the March Annual Meeting.
Villa refurbishment in 2025
Planning of the Virgin Grand Villas Refurbishment project has begun. The phases of the project for 2024 include Westin® brand design and completion of a mock-up room by January 2025. The scope of the categories being upgraded is extensive and includes accessories, artwork, case goods (furniture), ceiling fans, interior carpet, lighting, mirrors, safes, seating, window treatments, appliances, bedding and televisions. The current construction plan is to begin in the Fall of 2025 in the “30” buildings, followed by the “40” buildings in 2026.
Anticipating the spa
Staff anticipates the grand opening of The Tropical Bliss Spa & Beauty Bar this fall! The vendor is currently operating three other spas—two in St. Thomas and one in Atlanta. Plans show one spa room offering side-by-side couples massages while additional rooms will offer other spa services.
Guest satisfaction surveys
The Management team requests feedback from all guests who visit the Westin St. John property. Please complete the survey after your vacation. Survey scores have declined a few points in the past year and dipped to the mid-60s range for Virgin Grand. The management team prioritized shortcomings and is working diligently to improve the vacation experience. Their goal is 80%, which is in the upper 25% of Westin
locations. The upcoming substantial refurbishments to all the villas will be a significant factor in improving key measures in the guest satisfaction results. Please remember to share your issues and concerns by texting 305-876-6429 so they can be promptly addressed and will not impact the next guest.
Financial picture has improved
The Owners Association revenue for 2024 is ahead of plan by 5% while expenses are being well controlled. Only 87% of owners had paid their 2024 fees as of April. Delinquent owners, please pay your fees or contact resale operations via email at
Resale.operations@vacationclub.com or via telephone at 866-682-4547 to consider the deed return option.
In mid-2022, after considerable investigation, the Board revised the association investment policy to allow a portion of reserves to be invested in certain equity investments. The higher appreciation achieved with the assets invested in the equity strategy helps mitigate inflationary erosion of Association reserve funds over the long term. For 2023, the portion of reserve assets invested in the equity strategy increased in value about 25%. The fixed-income portfolio is also well managed with a 5% yield.
We, your owner-elected Board of Directors of Virgin Grand Villas—St. John Condominium Owners Association, are honored to serve you and happy to answer your questions and concerns.
Sincerely,
Bill Bolton
Bill.virgingrand@gmail.com
Dean Bordner
Dean.virgingrand@gmail.com
John Hilbert
John.virgingrand@gmail.com